Cisco Technical Services help your Cisco products and network operate efficiently and benefit from the most up-to-date operating system and application software. Technical support services are designed to meet your business needs and assist you in maintaining high-quality network performance and controlling operational costs.
Technical Services
Provides direct, anytime access to Cisco engineers and an extensive range of technical resources to deliver rapid issue resolution with flexible device-by-device coverage and premium service options to help you maximize operational efficiency.
Delivers high-touch technical support to manage large, business-critical networks. Available in three increasingly personalized levels of service.
Combines network-wide technical support with proactive network monitoring, assessments, and remote repairs for small and medium-sized businesses. Smart Care is only available through Cisco certified partners.
Designed for small and medium-sized businesses to provide simplified, cost-effective network support to help SMB customers ensure operational reliability and protect technology investments on select SMB products.
Cost-effectively provides timely, uninterrupted access to application software updates and extensive technical support resources to help you keep your network available and secure.
Provides support for Cisco operating system (OS) software including OS updates within your licensed feature set and access to Cisco Technical Assistance Center (TAC) engineers who can assist with OS-related support issues.
Tailored for Service Providers, this service provides registered access to Cisco.com for online technical assistance, access to TAC, Cisco OS software updates, and advance replacement of failed hardware.
Technology-specific Support Services
Increase uptime, quickly resolve issues, and get the most from your unified computing investment.
Manage complexity and simplify solution support in multivendor environments with Cisco Allied Services. Our technology experts deliver and coordinate support across the entire design.
Simplify your support and reduce downtime with integrated, systems-level support for Cisco Unified Communications deployments.
Provides system-level, ongoing technical support to maintain the high performance of Cisco TelePresence solutions.
Keeps your Cisco Intrusion Prevention System (IPS) updated and effective against ongoing security threats with a comprehensive service that includes around-the-clock technical support, hardware replacement, software and signature file updates, and dynamic global threat information.
Provides a customizable, web-based threat and vulnerability alert service that allows organizations to easily access timely, accurate, and credible information about potential vulnerabilities in their environment.
