Index

Table Of Contents

A - C - D - E - I - L - M - P - R - S - T - U - V - W -

Index

A

Audio

Audio static or no audio on laptop 2-4

call drops 2-3

choppy audio during double-talk 2-3

degraded audio quality 2-3

DMP audio is playing during a call 2-3

echo 2-2

audio ports 2-2

echo cancellation 2-3

environmental issues, acoustics 2-2

local presentation audio is not playing during a call 2-3

microphones

Second Row Capacity setting in CiscoUnified CM Admin 2-2

microphone status error 2-2

reverb 2-2

resource starvation 2-2

sysop message reports pktLoss% during a call 2-4

system settings 2-3

Audio to DMP 2-3

Secondary Audio Input Source setting 2-3

C

Call Issues

call drops due to video DSP reset 3-3

call drops for non-standard cameras 3-2

Call issues

call drops 3-2

call drops after audio add-in 3-3

call drops when video is stopped 3-3

degraded audio/video quality 3-2

frozen image 3-2

high latency 3-2

multipoint calls are dropped 3-3

no video for a few minutes 3-2

call status 19-2

Cameras

DSP behavior 4-2

image colors 4-2

image not positioned correctly 4-2

no image 4-2

top-to-bottom switching 4-2

Cisco TelePresence Touch 12

console

Live Desk button 19-5

cleaning the Touch 12 19-6

Codec

adding or removing a presentation codec 5-6

restoring connectivity 5-5

Codec Issues

packet loss or jitters 3-2

Codecs

call drops 5-2

call drops for non-standard cameras 5-2

cannot ping primary codec 5-4

cannot ping the primary codec or the phone from the switch port 5-4

CDP data is received 5-4

codec does not boot up 5-2

connectivity to codec drops 5-5

CTS does not register 5-2

CTS reboots by itself without user intervention 5-4

CTS system lights 5-3

degraded audio/video quality 5-2

DHCP server 5-4

display issues 5-3

display shows the IP address 192.168.100.2 at codec bootup 5-4

duplicate IP address on the network 5-5

duplicate VLAN ID 5-4

FPGA firmware corruption 5-2

frozen video image 5-2

kicked out of SSH or web GUI session periodically 5-5

no LED activity on network port 5-2

packet loss or jitters 5-2

phone shows requesting service message 5-4

supported cameras 5-2

unable to reach the secondary codec 5-4

username/password login denied, but SSH access is accepted 5-5

video resolution is reduced 5-5

web UI shows a red X on secondary codec 5-4

Commercial Express

CTMS or CTRS does not install correctly 7-3

CTRS does not update licensed capabilities 7-2

error message appears during bootup 7-2

license not recognized 7-2

licensing issues 7-2

operating system not found 7-2

Status of the virtual machine is stopped 7-3

system does not recognize a Cisco application 7-2

system performance is slow 7-3

CTMS

call quality and packet loss B-4

error messages, ad hoc meeting with secure endpoints B-2

flicker on the segment (screen) B-4

interoperability in Unified CM B-2

LTRP repair B-2

multipoint meeting call drops B-2

packet loss on HD video streams B-3

RMP video streams B-3

scheduled meetings fail to connect B-2

service not available message B-2

unable to connect to ad hoc meetings B-2

unable to connect to static meetings B-1

unable to initiate ad hoc meetings B-1

CTMS issues

multipoint meeting call drops 3-3

CTS-Manager

Action Required email A-6

Action Required email error A-5

auto-accept mode A-2

cancelled meeting still shows active in Microsoft Exchange scheduler A-8

changing the hostname or IP address A-7

deleted meeting still appears A-5

deleted meeting still appears in Scheduled Meetings A-6

deleted scheduled meetings still appear A-7

email

mailbox has exceeded it size limit A-12

security certificates are about to expire A-12

emails

no-show meetings A-11

enabling interoperability A-7

enabling JavaScript A-10

enabling safe ActiveX A-10

extra meeting instances A-7

In Progress message A-2

In Use message A-2

JavaScript is not enabled on this browser A-10

java script message A-10

manual-accept mode A-2

Meeting Confirmation email error A-4

meeting does not show up A-6

meeting organizer may receive two emails A-7

meeting scheduling and rooms A-1

meetings scheduled for the same time slot A-6

meetings scheduled past one year A-7

meeting state issues A-7

meeting was deleted but still appears on the phone A-9

Metrics Dashboard and Reporting API license A-11

new meetings are not appearing A-5

no clarification email sent for modified meeting A-6

no confirmation email A-2

pending for more information from Exchange message A-2

phone user interface A-8

recurring meeting is started at a local time A-8

room shows a sync error A-6

Scheduled Meeting and Room Issues

Room status A-4

scheduled meeting does not appear on phone A-9

scheduled meeting error in new room A-6

scheduled meeting is not listed A-5

scheduled meetings show an error A-5

single meeting with only one room is displayed error A-4

software upgrade issues A-5

standard idle screen displays instead of the meeting list A-8

system upgrade to CTS-Manager 1.7 A-8

WARNING

The system is waiting for more information... A-8

Your security settings do not allow ActiveX... A-10

yearly recurring meeting issues A-6

CTS System

Administration Web Interface Issues 1-5

cannot download logs from web UI 1-4

cannot ping primary codec 1-2

cannot ping the primary codec or the phone from the switch port 1-2

CDP data is received about the codec and the phone 1-2

connectivity

duplicate IP address on the network 1-3

connectivity to codec drops 1-3

CPU or resource issues

memory leak or system resource exhausted 1-3

CTS locks up and access through SSH or GUI gives error 1-3

CTS reboots by itself without user intervention 1-3

display shows the IP address 192.168.100.2 when codec boots up 1-2

false alarms 1-5

internal server error message shows on the web UI 1-3

kicked out of SSH or web GUI session periodically 1-3

login Issues 1-3

no DHCP server available on the network 1-2

not enough disk space 1-4

NTP configuration 1-4

peripheral shows red X on Web GUI, sometimes triggering SNMP alarms 1-5

phone shows requesting service message 1-2

primary codec cannot ping the secondary codec 1-2

rebooting Issues

kernel panic 1-3

unstable power source 1-3

SNMP query does not work 1-4

system does not pass all six green checks 1-2

the GUI denies username/password login, but SSH access is accepted 1-3

time does not show correctly on the CTS or phone 1-4

unable to reach the secondary codec 1-2

VLAN ID switching issues 1-2

web UI shows a red X on secondary codec 1-2

CTS system

Status Details Window

microphone, speaker status 1-5

D

Displays

Auxiliary Control Unit 8-5

blank screen with solid green LED 8-2

color cycle or bluescreen 8-2

color temperature 8-4

CTS 500 shroud light does not turn on automatically 8-4

CTS system lights do not turn off immediately 8-5

display color/brightness is off 8-4

Display cycles through different colors or solid blue in idle state 8-2

Failed to connect to presentation device 8-5

firmware upgrade/downgrade 8-2

flicker 8-3

IDRs 8-3

manufacturing mode 8-2

no image 8-4

unusual display 8-3

distorted video image

LifeSize Express 220 20-2

DMP Audio Administration configuration 2-4

Document Camera

cabling 9-3

caution pop-up

No input received from document camera 9-3

No VGA input 9-3

configuration settings 9-2

document camera cannot be controlled by the CTS or the phone 9-2

resolution 9-2

System Status window shows unexpected Document Camera status 9-2

unsupported model 9-2

Web UI shows red X for document camera 9-2

DSP Issues

Call Drop Issues

temporary checksum error 3-2

Call Drop Issues, Video 3-3

Call drops due to an audio DSP reset 3-2

Call drops due to DSP error 3-3

E

Error

Room status A-4

I

Install and Upgrade

auto upgrade 10-2

CLI upgrade 10-3

codec does not boot up 10-3

CTS does not upgrade 10-2

firmware compatibility 10-2

FPGA firmware 10-3

no LED activity on network port 10-3

phone rejects direct firmware upgrade 10-2

TFTP server 10-2

unusual icons appear on the main display screen 10-3

L

Live Desk 19-4

M

main display messages

Call has been dropped because resources are not available. Contact Live Desk for assistance 8-6

Please touch End Call if your meeting has ended 8-6

Please wait, remote user on hold 8-6

Please wait, temporarily at maximum number of callers 8-5

Please wait, the participant list will be available momentarily 8-6

Please wait, you are the first meeting participant 8-5

Please wait for meeting host to join 8-5

Please wait for meeting to start 8-5

Unable to join, now at maximum number of callers 8-5

Unable to join, required feature not available 8-6

Unable to join secure call, converting to non-secure 8-6

Unable to show the presentation due to capability mismatch 8-6

Microphones

Administration Web Interface Issues 11-5

cabling 11-4

CTS 3x00

Second Row Capacity setting in CiscoUnified CM Admin 11-4

echo 11-3

audio ports 11-3

environmental issues, acoustics 11-3

microphone cable not connected 11-4

microphone errors on the GUI 11-5

microphone icon with red pipe displays 11-4

microphone not connected 11-4

microphone status error 11-4

microphone switches to a segment that has no one talking 11-4

no audio 11-5

no sound registers 11-4

phantom switching 11-4

sound distortion 11-4

sound is muffled 11-4

sound registers at the wrong microphone 11-4

Status Details Window

microphone, speaker status 11-5

P

Passwords

expiration notices 12-4

password change required in 10 days 12-4

resetting in CTS 12-1

resetting in Unified CM 12-6

restoring codec connectivity 12-3

peripheral information 19-3

Phones

corrupted phone image 13-2

directory number provisioning 13-2

firmware backward compatibility 13-4

MAC address 13-3

MIDlet does not find Authentication Server URL 13-3

MIDlets does not start up 13-3

MIDlet version does not verify after upgrade 13-4

Participant List 13-4

phone does not display the TelePresence idle screen 13-2

phone does not register 13-2, 13-3

phone factory reset 13-4

phone firmware

reset the phone to the factory image 13-6

phone goes dead 13-4

phone keeps rebooting 13-2

phone not recognized 13-2

phone rejects direct firmware upgrade 13-4

phone resets during an active call 13-3

phone screen shows regular IP phone UI 13-3

Phone Service Name update 13-3

phone softkeys

configuring Corporate and Personal Directories (Directory) 13-6

configuring Speed-Dials (Favorites) 13-6

phone UI does not show CTS information, does not refresh 13-2

registration 13-2

Service or Authentication URL configuration 13-2

supported characters 13-3

synchronizing configuration 13-5

TCP connections with the CTS 13-3

unexpected phone power cycle 13-4

upgrade firmware 13-4

phone softkeys

configuring Corporate and Personal Directories (Directory) 1-5, 1-7

configuring Speed-Dials (Favorites) 1-5, 1-7

Presentation

projector overheating 14-3

Presentations

administration login slow in point-to-point secure calls 14-5

Audio static or no audio on laptop 14-6

AV expansion box 14-4

cabling 14-5

caution pop-up

no input received from document camera 14-5

no VGA input 14-5

color bleeding 14-4

color issues 14-4

CTS goes on hold 14-5

DMP audio input 14-4

impedance mismatch on the video adapter cable 14-3

local presentation audio is not playing during a call 14-4

local presentation from the document camera 14-5

local presentation not showing as PiP 14-5

network instability 14-4

no image, projector bulb 14-6

non-certified auxiliary display 14-2

Not Sharing Presentation icon is observerd 14-6

presentation appearance on auxiliary displays 14-2

presentation audio is not shared for audio only calls 14-4

presentation fails to display in some resume scenarios 14-5

presentation image flickers on some laptops 14-3

presentation lost in the middle of the call 14-4

presentation sharing text shows as red/yellow 14-4

projector automatically shuts down 14-3

Projector Bulb icon on main display 14-6

projector configuration and cabling 14-3

projector does not display anything 14-2

projector not working properly with splitter on A/V expansion box 14-4

projector or laptop configuration 14-2

projector push default failure 14-3

software

VSync issues 14-4

unexpected presentation quality 14-4

Projectors

A/V expansion box 15-4

ACU connection 15-4

configuration 15-3

configuration and cabling issues

cabling 15-4

configuration 15-4

CTS 3000 and CTS 3200

Operation Status

ERROR message     1

failed to connect     1

projector alarms 15-5

XML/RPC failure message 15-5

overheating 15-4

projector automatically shuts down 15-4

projector does not display anything 15-3

projector icon on CTS screen 15-5

projector not working properly with splitter on A/V expansion box 15-4

projector push default failure 15-4

projector serial port 15-5

wiring between projector and splitter 15-4

R

Registration

cannot resolve hostname 16-3

certificates 16-2

CTS does not have Manufacturing Installed Certificate (MIC) 16-2

CTL files 16-2

CTS cannot download the device config xml file from server 16-3

CTS does not register with Unified CM 6-7, 16-3

CTS is configured as secure endpoint, but registration is rejected 16-2

CTS status shows unregistered or unknown 16-3

CTS unregisters from time to time 16-3

CTS was moved to a different Unified CM 16-2

directory number is not configured 16-3

profile and provisioning

CTS profile is not provisioned properly 16-3

SIP registration timeout 16-3

TelePresence unit does not register 16-2

TFTP

port 6970 is blocked 16-3

Unified CM or TFTP service 16-3

xml configuration file is corrupted 16-3

report a problem 19-3

Room

status A-4

S

Speakers

Administration Web Interface Issues 17-2

cabling 17-2

no sound 17-2

sound heard at wrong speaker 17-2

sound is not synchronized with video 17-2

Status Details Window

microphone, speaker status 17-2

Supported Cisco Unified CM characters 6-9

system information 19-2

System Messages

auto upgrade setting is disabled 18-3

call ended due to 100% packet loss 18-3

call ended due to incompatible software versions 18-2

call ended due to network congestion 18-2

call ended due to packet loss exceeding the 10% threshold 18-3

Call ended due to remote DSP reset 18-3

call ended due to video quality configuration mismatch 18-2

Cannot Continue Troubleshooting 18-4

CCA comes back up during troubleshooting 18-4

CCA goes down during troubleshooting 18-4

CCA in Init failure mode 18-4

codec firmware upgrade is disabled 18-3

main display

adjusting to lower video resolution to match available resources 18-2

local or remote network congestion 18-2

manufacturing installed certification 18-2

no certificates

unable to make secure calls 18-2

packet latency reached 18-4

software version incompatible 18-2

unable to detect camera 18-2

video quality configuration mismatch 18-2

video quality downgraded 18-2

warning messages 18-2

system status 19-1

T

tips for using the Touch 12 19-5

U

Unified CM Administration

authentication URL 6-4

bandwidth 6-2

Cannot establish TCP connections with the CTS 6-6

configuring Corporate and Personal Directories (Directory) 6-9

configuring Speed-Dials (Favorites) 6-9

CTL file 6-6

CTS does not register 6-6

CTS MAC address 6-5

CTS provisioning 6-7

CTS status shows unregistered or unknown 6-7

CTS upgrade 6-4

device type settings 6-5

directory number not configured 6-7

directory number provisioning 6-4

Display On Time field 6-2

document camera settings 6-3

duplex streaming 6-2

enable presentation devices 6-3

MAC address 6-6

MIDlets does not start up 6-5

MIDlets error messages 6-6

MLPP alternate party settings 6-9

multipoint call drops 6-2

no CTS information on phone 6-4

NTP settings 6-8

phone does not display CTS idle screen 6-5

phone does not register 6-5

phone registration 6-4

Phone Service Name field 6-5

registration

CTS moved to a different Unified CM 6-6

SIP registration 6-7

SNMP query does not work 6-8

SNMP settings 6-8

speed dial and abbreviated dial configuration 6-9

TFTP port 6970 blocked 6-7

time does not show correctly on the CTS or phone 6-8

video quality configuration mismatch 6-8

video quality settings 6-8

video resolution 6-8

XML configuration file 6-7

V

Video issues

adjusting to lower video resolution 20-3

call drops when video is stopped 20-2

call ended, video quality configuration mismatch 20-3

degraded audio/video quality 20-2

distorted image 20-2

frozen image 20-2

high latency 20-2

no video for a few minutes 20-2

packet loss or jitters 20-2

video resolution is reduced 20-3

W

WebEx

account expiration email 21-5

Audio add-in

Conf softkey, active speaker 21-4

audio dialback 21-1

cancelled meetings 21-4

conference bridge may show the wrong caller 21-4

CTSMAN Access Code 21-2

CTS-Manager Confirmation Email 21-2

email

Add WebEx button 21-2

error codes

501229,SCH,WEBEX_KEY_RESERVE_ ERROR 21-2

making a test call 21-1

meeting does not start 21-5

meeting key 21-2

no audio greeting heard 21-3

password reset 21-3

phone screen messages

please check your WebEx account 21-6

unable to connect to WebEx 21-6

poor video quality 21-3

scheduling two or more meeting rooms 21-2

setting Meeting Center Telepresence Privilege 21-2

Site Verification Tool 21-2

unable to hear participants 21-5

unable to schedule WebEx sessions 21-2

unable to see data sharing 21-4

unable to see video 21-4

video view window cascades in a video loop when presenting 21-3

WebEx meetings

Troubleshooting, window cascading effect 21-6

WebEx status alerts 21-6