| It has been a busy day, but you are finally at your last
sales meeting with your customer Sharon Miller at the ACME
company.
When you arrive, you can tell Sharon has had an equally exhausting
day, as she seems a little tired. After exchanging pleasantries,
you begin to discuss technical support services with her.
You emphasize the value of a technical support service contract
and the various key service components within a typical contract.
You’ve just finished explaining the value of the online
tools and resources offered via Cisco.com when Sharon interrupts
you and says:
“I just do not see the value in a service program including
registered access to Cisco.com online tools and resources.
Can you discuss that further?”
How should you respond?
|
