Do you want to see how well you do under pressure in a real-life situation involving a customer who needs service and support?

Modules 3 through 7 also contain scenario-based, interactive exercises that challenge your decision-making abilities by simulating a realistic sales scenario involving customers who may be interested in purchasing technical support service programs from you.

In these activities, you are asked to handle challenging customer scenarios that will either strengthen – or weaken – your relationship with a customer who may be seeking to purchase a service contract or avoid service-related problems. The decisions you make lead to a variety of outcomes. The fictitious customers in these scenarios are going to be thrilled if the situation is handled correctly – or very unhappy if the situation is not handled appropriately.

The goal of these exercises is to provide you with a safe environment to test your abilities at resolving these problems so that you can turn the situation around when you are in the field with your customers.

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