Cisco Packaged Contact Center Enterprise

資料表和產品資訊

產品停產與終止銷售通知

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021

資料表

• Supported Releases

  • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

資安公告

安全建議、回應和注意事項

• Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities 21-Jan-2026
• Multiple Cisco Contact Center Products Vulnerabilities 18-Nov-2025
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 30-Jan-2024
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 30-May-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021
• Cisco Finesse Open Redirect Vulnerability 19-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

欄位聲明

• Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided 31-Mar-2026
• Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended 18-Mar-2026
• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

版本和相容性

兼容性資料

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 15.0(1) 30-Apr-2025

發佈通知

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Release notes for Cisco Contact Center Enterprise Solutions Engineering Specials, 15.0(1) SU1/ES202603 31-Mar-2026
  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511 30-Nov-2025
  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508 29-Aug-2025
  • Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 27-Feb-2026

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 12.5(2) 16-Jan-2024

• 思科套裝客服中心企業版 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

參考

技術參考

• Applicable to Multiple Releases

  • Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 15.0(1) 04-Jul-2026

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

• 思科套裝客服中心企業版 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

文件藍圖

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

安裝與升級

安裝和升級技術筆記

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • 手動升級Apache Tomcat 28-Mar-2025

安裝和升級指南

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1) 15-Aug-2025
  • Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025
  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 09-Mar-2026

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

設定

特色指南

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 15-Nov-2024

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• 思科套裝客服中心企業版 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

編程指南

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Developer Reference, Release 15.0(1) 09-Dec-2025

配置指南

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 30-Nov-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

• 思科套裝客服中心企業版 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022

配置示例和技術筆記

• Applicable to Multiple Releases

  • 在PCCE 12.6解決方案中交換自簽名證書 28-Jul-2023
  • 配置UCCE的協調 11-Oct-2022
• 在CCE 12.6解決方案中實施CA簽名的證書 17-Mar-2026
• 配置CCE資料庫伺服器上丟失的清除作業 16-Sep-2025
• 配置ECE以停用備用參與選項 19-Jul-2024
• 在PCCE 12.5上配置CVP智慧許可證並對其進行故障排除 06-May-2021
• 瞭解PCCE命令執行窗格 22-Apr-2020
• 將第三方小工具和使用者介面整合到PCCE中 22-Apr-2020
• 在PCCE上配置FTP伺服器 22-Apr-2020
• 具有Okta身份提供程式的聯絡中心SSO 07-Nov-2017
• 配置PCCE出站選項 — 在傳輸到SIP代理時禁用回鈴 30-May-2017

維護與營運

終端用戶指南

• Applicable to Multiple Releases

  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025
  • WhatsApp Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 3 MB)
  • Live Chat integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)
  • Facebook Messenger Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Apple Messages for Business Integration with Webex Connect User Guide 01-May-2025 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 27-Apr-2023

維護和運作技術筆記

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • 在與Webex Connect整合的CCE環境中跟蹤任務路由事件 08-Apr-2025
  • 在Contact Center Enterprise (CCE)中管理容器服務並收集Cloud Connect日誌 26-Aug-2024
• 使用查詢排除CCE故障 11-Sep-2025

維護和運作指南

• Applicable to Multiple Releases

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 15.0(1) 30-Nov-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 03-Dec-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• 思科套裝客服中心企業版 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 11-Jun-2024
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5(1) 04-Feb-2020

疑難排解

Support FAQ

• Applicable to Multiple Releases

  • 瞭解對使用CentOS的聯絡中心元件的支援 30-Apr-2024

疑難排解技術筆記

• Applicable to Multiple Releases

  • 在PCCE環境中配置即時資料並對其進行故障排除 27-Mar-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • 解決與Webex Connect整合時CCE環境中出現的常見問題 17-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • 使用CCE調配Google CCAI混合服務 07-May-2024
  • 對CCE管理門戶上出現的配置問題進行故障排除。 30-Jan-2023

• 思科套裝客服中心企業版 12.5(1)

  • 在CCE解決方案中實施CA簽名的證書 16-Dec-2025
• 從CCE解決方案中的VOS伺服器下載日誌 21-Feb-2025
• 收集Windows客戶端和伺服器作業系統上的資料包捕獲 25-Apr-2024
• 增強聯絡中心UCCE/PCCE的資料庫效能 30-Jan-2023
• 在PCCE解決方案中交換自簽名證書 14-Jul-2022
• PCCE故障排除 — 如何在清單頁面中還原Finesse和CUIC的FQDN 20-Jan-2021
• 排除PCCE 12.0 SPOG檔案傳輸故障 27-May-2020
• 對顯示不同步的SPOG上的CVP進行故障排除 27-May-2020
• 配置PCCE本地授權 21-Apr-2020
• 排除CVP 12.5和PCCE 12.0之間的證書交換故障 21-Apr-2020
• 排除PCCE無法連線到A端或B端Vmware ESXi主機的故障 08-May-2019
• Packaged Contact Center Enterprise(PCCE)11.5 Deployment Errors On VM Hosts(VM主機上的打包聯絡中心企業版(PCCE)11.5部署錯誤)螢幕 25-May-2017
• ADFS/IdS故障排除和常見問題 19-Sep-2016