從CCE解決方案中的VOS伺服器下載日誌

簡介

本檔案介紹用於從Contact Center Enterprise(CCE)環境中的各種語音作業系統(VOS)下載日誌的命令。

必要條件

需求

思科建議您瞭解以下主題：

• 思科整合客服中心企業版(UCCE)
• 思科套裝客服中心企業版(PCCE)

採用元件

本文中的資訊係根據以下軟體和硬體版本：

• Cisco Finesse
• Cisco Unified Intelligence Center(CUIC)
• Cisco Live Data
• 思科身分識別伺服器(IdS)
• Cisco Virtualized Voice Browser(VVB)
• 思科雲端連線
• Cisco Customer Collaboration Platform(CCP) — 前身為SocialMiner

本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除（預設）的組態來啟動。如果您的網路運作中，請確保您瞭解任何指令可能造成的影響。

Finesse伺服器

可以使用以下命令收集Finesse日誌：

• 即時監控工具(RTMT)
• CLI命令
• Web瀏覽器

使用RTMT

Finesse的RTMT下載連結

• https://<Finesse_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

Cisco Finesse Client Logs
file get activelog /desktop/logs/clientlogs

Cisco Finesse Database
file get activelog /desktop/logs/db

Cisco Finesse Desktop Webservices
file get activelog /desktop/logs/webservices

Cisco Finesse IPPA
file get activelog /desktop/logs/fippa

Cisco Finesse Notification Service
file get activelog /desktop/logs/openfire

Cisco Finesse Realm
file get activelog /desktop/logs/realm

Cisco Finesse Tomcat
file get activelog /desktop/logs/tomcat

使用Web瀏覽器

Cisco Finesse客戶端日誌

• https://<Finesse_IP>:8445/finesse/logs/clientlogs

Cisco Finesse資料庫

• https://<Finesse_IP>:8445/finesse/logs/db

Cisco Finesse案頭Web服務

• https://<Finesse_IP>:8445/finesse/logs/webservices/

Cisco Finesse IPPA

• https://<Finesse_IP>:8445/finesse/logs/fippa

Cisco Finesse通知服務

• https://<Finesse_IP>:8445/finesse/logs/openfire/

Cisco Finesse領域

• https://<Finesse_IP>:8445/finesse/logs/realm

Cisco Finesse Tomcat

• https://<Finesse_IP>:8445/finesse/logs/tomcat

CUIC伺服器

可以使用以下命令收集CUIC日誌：

• 即時監控工具(RTMT)
• CLI命令

使用RTMT

CUIC的RTMT下載連結

• 登入CUIC OAMP頁面(https://<cuic-IP>/oamp/Main.jsp)，然後導覽至：Tools >> Download RTMT Plugin

使用CLI

Intelligence Center OAMP Service
file get activelog cuic/logs/oamp/ recurs compress

Intelligence Center Perfmon Service
file get activelog cuic/logs/perfmon/ recurs compress

Intelligence Center Reporting Service (Combined - Reporting Service & CUIC Tomcat)
file get activelog cuic/logs/ recurs compress

// Just the 'Intelligence Center Reporting Service' logs
file get activelog cuic/logs/cuic/ recurs compress

// Just the 'CUIC Tomcat' logs
file get activelog cuic/logs/cuicsrvr/ recurs compress

Intelligence Center Serviceability Service
file get activelog cuic/logs/jmx/ recurs compress

即時資料伺服器

可使用以下工具收集即時資料日誌：

• 即時監控工具(RTMT)
• CLI命令

使用RTMT

Live Data的RTMT下載連結：

• https://<LiveData_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

CCE Live Data ActiveMQ
file get activelog livedata/logs/livedata-activemq

CCE Live Data Cassandra Service
file get activelog livedata/logs/livedata-cassandra

CCE Live Data NGINX Service
file get activelog livedata/logs/livedata-nginx

CCE Live Data Socket.IO Service
file get activelog livedata/logs/socketio-service

CCE Live Data Storm Services
file get activelog livedata/logs/livedata-storm

CCE Live Data Web Service
file get activelog livedata/logs/livedata-web

CCE Live Data Zookeeper Service
file get activelog livedata/logs/livedata-zookeeper

LiveData (All of the above combined)
file get activelog livedata/logs/ recurs compress

IdS伺服器

可以使用以下命令收集ID日誌：

• 即時監控工具(RTMT)
• CLI命令

使用RTMT

ID的RTMT下載連結

• https://<IdS_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

Cisco Identity Service
file get activelog ids/log/ recurs compress

VVB伺服器

可以使用以下命令收集VVB日誌：

• 即時監控工具(RTMT)
• CLI命令

使用RTMT

VVB的RTMT下載連結

• 登入到VVB管理頁面(https://<vvb-IP>/appadmin/)，然後導航到Tools >> Plug-ins >> Cisco Unified Real-Time Monitoring Tool for Windows

使用CLI

Administration
file get activelog /uccx/log/MADM recurs compress

Cluster View Daemon
file get activelog /uccx/log/MCVD recurs compress

Engine
file get activelog /uccx/log/MIVR recurs compress

Database
file get activelog /uccx/log/db recurs compress
file get activelog /uccx/log/out_UccxDB*

DB Perfmon Counter Service
file get activelog /uccx/log/perfmon recurs compress

SNMP Java Adapter
file get activelog /uccx/log/out_jsadkagt*

Voice Subagent
file get activelog /uccx/log/SNMP recurs compress
file get activelog /uccx/log/out_uccxagt*

SpeechServer
file get activelog speechserver/logs/SpeechServer

雲端連線伺服器

可以使用以下工具收集雲連線日誌：

• 即時監控工具(RTMT)
• CLI命令

使用RTMT

Cloud Connect的RTMT下載連結：

• https://<Cloud-Connect_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

Refer the following document - Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/222318-manage-container-services-and-collect-cl.html

CCP Server — 前身為SocialMiner

可以使用以下命令收集CCP日誌：

• 即時監控工具(RTMT)
• CLI命令

使用RTMT

CCP的RTMT下載連結

• 登入到CCP Administration頁面(https://<ccp-IP>/administration.jsp)，然後導航到Administration >> RTMT Download

使用CLI

CCP Chat Gateway Service
file get activelog mmca/logs/ccp-chat-gateway/*

CCP Datastore Service
file get activelog mmca/logs/ccp-ds-storage/*

CCP Indexer Service
file get activelog mmca/logs/ccp-ds-indexer/*

CCP ORM Service
file get activelog mmca/logs/orm/*

CCP Public REST API
file get activelog mmca/logs/ccppublicapps/*

CCP REST API
file get activelog mmca/logs/ccpapi/*

CCP Runtime Service
file get activelog mmca/logs/runtime/*

CCP XMPP Server Service
file get activelog mmca/logs/ccp-xmpp-server/*

CCP Tomcat
file get activelog mmca/logs/tomcat/*

Webproxy日誌

• file get activelog /webproxy/webproxy_cli.log
• file get activelog /webproxy/error.log
• file get activelog /webproxy/webproxy_launcher.log

檔案清單activelog /webproxy/*

• error.log
• webproxy_cli.log
• webproxy_launcher.log

平台日誌

平台Tomcat

• 檔案get activelog tomcat/logs recurs compress

安裝

• file get install system-history.log
• 檔案get install install_log*
• 檔案清單安裝/*

• file list install /* date detail（此命令列出安裝目錄下的檔案以及日期和時間詳細資訊）

複製

• 檔案get activelog cm/trace/dbl/*dbl_repl_cdr*
• file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

VOS封包擷取 

Initiate the packet capture
utils network capture eth0 file vos-pcap count 10000000 size all
OR
utils network capture-rotate eth0 file vos-pcap count 1000000 size all [for log-rotate]

List packet captures
file list activelog platform/cli/*.cap*

Download the packet capture
file get activelog /platform/cli/vos-pcap.cap

Cisco Unified Call Manager(CUCM)和其他平台日誌

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211351-Collect-Communication-Manager-Logs-via-t.html

相關資訊

CCE解決方案設計手冊

PCCE 12.6(2) — 功能指南

UCCE 12.6(2) — 功能指南

技術支援與文件 - Cisco Systems