Cisco Finesse

資料表和產品資訊

產品停產與終止銷售通知

• End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019

資料表

• Cisco Finesse 12.5 Data Sheet 28-Jan-2020
• Cisco Finesse 12.0 Data Sheet 18-Jan-2019

資安公告

安全建議、回應和注意事項

• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 03-Sep-2024
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021
• Cisco Finesse Open Redirect Vulnerability 19-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020
• Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020
• Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018
• Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016

欄位聲明

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended 30-Mar-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended 12-Dec-2018
• Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended 06-Dec-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

版本和相容性

發佈通知

• Cisco Finesse 15.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025

• Cisco Finesse 12.5 （1）

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco Finesse 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

參考

技術參考

• Cisco Finesse 12.6(1)

  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.6(1) 24-May-2021 (XLSX - 47 KB)

• Cisco Finesse 12.5 （1）

  • Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 05-Mar-2020 (XLSX - 98 KB)
  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1) 31-Jan-2020 (XLSX - 46 KB)

• Cisco Finesse 12.0(1)

  • Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 13-Sep-2019 (XLSX - 95 KB)
  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) 24-Jan-2019 (XLSX - 43 KB)

• Cisco Finesse 11.6(1)

  • Cisco Unified Contact Center Express Bandwidth Calculator, Release 11.6(1) 08-Dec-2017 (XLSX - 89 KB)
  • Finesse Bandwidth Calculator for Unified Contact Center Enterprise 11.6(1) 03-Oct-2017 (XLSX - 36 KB)

授權資料

• Cisco Finesse

  • Open Source Licensing Information for Cisco Finesse after Release 12.0(1)
  • Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF)
  • Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF)

文件藍圖

• Cisco Finesse 15.0(1)

  • Cisco Finesse Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Documentation Guide, Release 12.6(1) 13-May-2021

• Cisco Finesse 12.5 （1）

  • Cisco Finesse Documentation Guide, Release 12.5(1) 17-Aug-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Finesse 11.6(1)

  • Cisco Finesse Documentation Guide, Release 11.6(1) 24-Aug-2017

設計

設計指南

• Cisco Finesse 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco Finesse 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

安裝與升級

安裝和升級指南

• Cisco Finesse 15.0(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

• Cisco Finesse 12.5 （1）

  • Cisco Finesse Installation and Upgrade Guide, Release 12.5(1) 30-Jan-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Installation and Upgrade Guide, Release 12.0(1) 20-Dec-2018

• Cisco Finesse 11.6(1)

  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018
  • Cisco Finesse Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

設定

配置指南

• Cisco Finesse 15.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.5 （1）

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024

• Cisco Finesse 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

• Cisco Finesse 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

配置示例和技術筆記

• Cisco Finesse 12.6(1)

  • 配置Nginx反向代理，以便無VPN訪問Cisco Finesse(12.6 ES03) 24-Dec-2021
• 將Finesse 12.0座席配置為座席聊天 21-Mar-2021
• 在Cisco Finesse中配置SNMP陷阱 29-Jul-2020
• 在Finesse上為傳入呼叫配置基於選擇的工作流 14-Sep-2017
• 如何在PCCE 10.5中配置Precision隊列即時資料小工具 02-Mar-2017
• 在思科語音作業系統(VOS)中通過CLI配置CA簽名的證書 01-Dec-2016
• Unified CCE解決方案：取得和上傳第三方CA憑證的程式（版本11.x） 20-Sep-2016
• 使用Finesse配置自動應答 11-Apr-2016
• 在WFO-QM中用於記錄後設資料標籤的Finesse工作流配置(Calabrio) 12-Mar-2015

維護與營運

終端用戶指南

• Applicable to Multiple Releases

  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025

• Cisco Finesse 15.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) 14-May-2021

• Cisco Finesse 12.5 （1）

  • Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

維護和運作指南

• Applicable to Multiple Releases

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)

• Cisco Finesse 15.0(1)

  • Cisco Finesse Administration Guide, Release 15.0(1) 30-Apr-2025

• Cisco Finesse 12.6(2)

  • Cisco Finesse Administration Guide, Release 12.6(2) 28-Apr-2023

• Cisco Finesse 12.6(1)

  • Cisco Finesse Administration Guide, Release 12.6(1) 14-May-2021

• Cisco Finesse 12.5 （1）

  • Cisco Finesse Administration Guide, Release 12.5(1) 31-Jan-2020

• Cisco Finesse 12.0(1)

  • Cisco Finesse Administration Guide, Release 12.0(1) 02-Jul-2020

• Cisco Finesse 11.6(1)

  • Cisco Finesse Administration Guide Release 11.6(1) 05-May-2020

疑難排解

Support FAQ

• Applicable to Multiple Releases

  • 瞭解對使用CentOS的聯絡中心元件的支援 30-Apr-2024
• Finesse靜默監控中發生錯誤「Unable to Silent Monitor at this time(CTIError=Generic Error)」 05-Jun-2017

疑難排解技術筆記

• 瞭解Finesse的跨來源資源共用(CORS) 11-Apr-2025
• 從CCE解決方案中的VOS伺服器下載日誌 21-Feb-2025
• 瞭解UCCX Finesse架構深入探討 01-Feb-2024
• 瞭解Finesse的WebSocket連線 01-Feb-2024
• 解決Finesse自定義或新小工具問題 24-May-2022
• 在Finesse Agent Desktop中載入WxM小工具故障排除 08-Dec-2021
• 配置Finesse和CTI伺服器之間的安全通訊 15-Jun-2021
• 與SSO的Finesse第三方客戶端整合 11-Jun-2020
• 在SSO模式下使用Finesse整合第三方小工具 29-Jul-2019
• 對CA簽名的伺服器上託管的小工具的Finesse錯誤「SSLPeerUnverifiedException」進行故障排除 15-Jul-2019
• 為Finesse Desktop和FIPPA配置UCCX自定義呼叫變數佈局 25-Mar-2019
• 排除Finesse、VVB和UCCX上的RTMT證書錯誤 07-Nov-2018
• Finesse代理/主管隊列/技能組狀態更新問題 24-Jul-2018
• Finesse Mobile Agent故障排除 18-Jan-2018
• 排除Cisco Finesse案頭永續性日誌記錄問題 10-Jan-2018