Cisco Unified Customer Voice Portal

資料表和產品資訊

產品停產與終止銷售通知

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1 09-Feb-2010

資料表

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

資安公告

安全建議、回應和注意事項

• Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 03-Sep-2024
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 28-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

欄位聲明

• Cisco Customer Voice Portal Downloads

  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required 19-Feb-2009
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change 04-Mar-2008
  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand 05-Sep-2007
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent 31-Jul-2007
• Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided 31-Mar-2026
• Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 02-Feb-2026
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

版本和相容性

發佈通知

• Cisco Unified CVP, Call Studio and VVB Engineering Specials 29-Aug-2025

參考

授權資料

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)

文件藍圖

• Cisco Unified Customer Voice Portal 15.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(1) 24-May-2020

• 思科整合客戶語音入口網站 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

安裝與升級

安裝和升級技術筆記

• 思科整合客戶語音入口網站 12.5(1)

  • 在CVP 12.5(1)中安裝和遷移到OpenJDK 24-Jun-2021

安裝和升級指南

• Cisco Unified Customer Voice Portal 15.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 30-Apr-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 14-May-2021

• 思科整合客戶語音入口網站 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

設定

特色指南

• Cisco Unified Customer Voice Portal 12.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.6(1) 22-Apr-2020

• 思科整合客戶語音入口網站 12.5(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

編程指南

• Cisco Unified Customer Voice Portal 15.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 15.0(1) 30-Apr-2025
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 15.0(1) 01-Apr-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(2) 28-Apr-2023
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(1) 18-Feb-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(1) 29-Jan-2020

• 思科整合客戶語音入口網站 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 31-Jan-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

配置指南

• Cisco Unified Customer Voice Portal 15.0(1)

  • Administration Guide for Cisco Unified Customer Voice Portal 15.0(1) 12-Dec-2025
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 05-Mar-2025
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 01-Mar-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Administration Guide for Cisco Unified Customer Voice Portal 12.6(2) 28-Apr-2023
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 11-Jun-2024
  • Administration Guide for Cisco Unified Customer Voice Portal 12.6(1) 14-May-2021
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 14-May-2021

• 思科整合客戶語音入口網站 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022
  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

配置示例和技術筆記

• Cisco Unified Customer Voice Portal 12.6(2)

  • 配置CCE Virtual Agent語音呼叫處理 13-Sep-2024
  • 配置智慧許可證特定許可證保留 18-Oct-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • 配置客戶語音門戶(CVP)報告伺服器資料庫使用者密碼 27-Jan-2023
• 配置資料庫呼叫Studio元素 — Tomcat JNDI for SQL Database 03-Sep-2025
• 配置CVP客戶虛擬助理(CVA) 18-Dec-2023
• 配置Google Dialogflow ES以改進CCE VA實施的語音識別 25-Mar-2022
• 在CVP 12.0上配置安全Java管理擴展(JMX)通訊 23-Jul-2020
• 配置Say It Smart與思科CVP 21-Jul-2020
• 如何從CVP VXML伺服器收集堆轉儲和執行緒轉儲 27-Nov-2018
• 在雙獨立VRU設定中配置CVP和IPIVR 29-May-2018
• 為CVP報告伺服器資料庫例項名稱建立別名 05-Dec-2017
• 如何使用客戶語音門戶(CVP)的中繼利用率功能進行部署和配置 19-Oct-2017
• 在CVP伺服器上為HTTPS Web訪問配置CA簽名證書 14-Feb-2017
• 在OAMP伺服器不可用時，在CVP報告伺服器上配置資料庫清除計畫。 12-Feb-2016
• 使用MRCPv2 ASR/TTS的IOS語音XML網關到CVP呼叫流 19-Sep-2007
• 使用MRCPv1 ASR/TTS的IOS語音XML網關到CVP呼叫流 27-Jun-2007

維護與營運

終端用戶指南

• Cisco Unified Customer Voice Portal 15.0(1)

  • User Guide for Unified CVP VXML Server and Unified CVP Call Studio, Release 15.0(1) 30-Apr-2025
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) 01-Apr-2025
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal Release 15.0(1) 01-Mar-2025

• Cisco Unified Customer Voice Portal 12.6(2)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 14-May-2021
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 29-Jan-2020
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020

• 思科整合客戶語音入口網站 12.5(1)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

疑難排解

Support FAQ

• 如何檢視OAMP上的情景服務帳戶POD統計資訊 03-Jul-2018

疑難排解技術筆記

• 在CCE中設定跟蹤和收集日誌 28-May-2025
• 採用相互身份驗證的CVP OAMP和CVP元件之間的安全JMX通訊 04-Oct-2024
• 獲取完整的聯絡中心產品版本 21-Aug-2024
• 排除CVP智慧許可證註冊錯誤故障 01-Feb-2024
• Troubleshoot Customer Voice Portal (CVP) Transfers Wrong Automatic Number Identification (ANI) 26-Jan-2023
• 解決客戶語音門戶(CVP)傳輸錯誤自動號碼識別(ANI)的問題 26-Jan-2023
• 重置CVP OAMP丟失的管理員密碼 25-Jan-2023
• 配置CVP SIP心跳並對其進行故障排除 31-Aug-2022
• 由於IP地址更改而無法訪問CVP伺服器故障排除 22-Apr-2022
• 使用Jconsole排除CVP VXML伺服器記憶體問題 11-Mar-2022
• 瞭解思科語音門戶禮貌回叫狀態資訊 10-Jan-2022
• 自動執行CVP證書命令 20-Oct-2021
• CVP OAMP第404頁錯誤故障排除 30-Sep-2021
• 排除VVB PlayMedia Skip和DTMF緩衝區故障 02-Feb-2021
• 使用思科客戶語音門戶對會話刷新計時器進行故障排除 22-Jul-2020

文件

手冊

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022