Contents

• User Guide
• Availability
• Contacts
• Add External Contacts
• Import Contact Lists
• Contact List Definitions
• Chats
• Search from Cisco Jabber Chat Windows
• Start Group Chats
• Windows
• Block Specific Contacts and Domains in Cisco Jabber for Windows
• Allow Specific Contacts and Domains in Cisco Jabber for Windows
• Manage Status Requests in Cisco Jabber for Windows
• Chat Rooms in Cisco Jabber for Windows
• Windows
• Windows
• Filter Rooms in Cisco Jabber for Windows
• Mentioning Users in Cisco Jabber for Windows Chat Rooms
• Windows
• Calls
• Send Call Icons To Contacts in Cisco Jabber for Windows
• Arrange Video Devices
• Windows
• Meetings
• Windows
• Integrate Cisco Jabber for Windows with Calendars
• Integrate Cisco Jabber for Windows with Google Calendar
• Allow Access to Google Calendar
• Remove Google Calendar Integration in Cisco Jabber for Windows
• Windows
• Accessibility
• Grayscale Status Icons
• Keyboard Shortcuts
• Keyboard Navigation
• Troubleshooting
• Verify Audio and Video Device Settings
• Unable to Access Cisco Jabber Features
• Set Video Preferences for Cisco Jabber Calls
• Change My Profile Picture in Cisco Jabber
• Create a Problem Report After a Client Error
• Create a Problem Report from the Help Menu
• Create a Problem Report from the Windows Start Menu
• Virtualization Experience Media Engine
• Cisco Unified Communications and the Virtual Environment
• Device Management
• Use Device Selector
• Cisco VXME, Screen Lock, and Call Control
• Cisco Approved Audio and Video Accessories

User Guide

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Availability

You can create personal status messages to replace the default messages and tell your contacts what you are doing at a glance. Cisco Jabber saves the three most recent personal status messages for each state. You can select your status messages from the drop-down list on the main window.

Procedure

---

Step 1	Insert your cursor in the status message field on the main window.
Step 2	Enter your personal status message.
Step 3	Press the Enter key on your keyboard. Cisco Jabber displays your personal status message.

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Contacts

Add External Contacts

Cisco Jabber lets you add contacts from chat applications that are external to your organization. You can also add custom contacts for people without an IM address.

Your system administrator must enable this feature. If you cannot add external contacts, ask your system administrator for help.

Procedure

---

Step 1	Select File > New and select the type of contact that you want to add.
Step 2	Enter the email address of your contact. For custom contacts without an IM address, enter the contact details that you want to use.
Step 3	Select a contact group.
Step 4	Select Add.

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Import Contact Lists

You can create contact lists in XML format and then import them into Cisco Jabber.

Procedure

---

Step 1	Open the main Cisco Jabber window.
Step 2	Select File > Import contacts..
Step 3	Browse to the location of the contact list definitions XML file.
Step 4	Select the contact list definitions file and then select Open.

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Cisco Jabber imports the contacts from the definitions file. The contacts are available in your contact list.

Contact List Definitions

The following XML snippet shows the structure of a contact list definitions file:

<?xml version="1.0" encoding="utf-8"?>
<buddylist>
  <group>
    <gname>Group Name</gname>
    <user>
      <uname>IM Address</uname>
      <fname>Display Name</fname>
    </user>
  </group>
</buddylist>

The following table describes the elements in a contact list definitions file:

Element	Description
<?xml version="1.0" encoding="utf-8"?>	XML declaration. Your definitions file must contain an XML declaration with the following attributes: version - Specifies the version of the XML file. encoding - Specifies the encoding. You must use utf-8.
buddylist	Root element of the contact list definition.
group	Parent element of a contact group. One group can contain multiple users. There is no limit to the number of users a group can contain. There is also no limit to the number of groups you can include in a contact list definitions file. However, your server sets a restriction to the number of contacts that you can add to Cisco Jabber. You must ensure you do not exceed that limit in your contact list definitions file.
gname	Specifies the name of the group.
user	Parent element that holds details for a single user.
uname	Specifies the instant messaging (IM) address of a user.
fname	Specifies the name that displays in the client user interface.

The following is an example XML definition of a contact list that you can import into Cisco Jabber:

<?xml version="1.0" encoding="utf-8"?>
<buddylist>
  <group>
    <gname>Sales</gname>
    <user>
      <uname>amckenzi@example.com</uname>
      <fname>Adam McKenzie</fname>
    </user>
    <user>
      <uname>aperez@example.com</uname>
      <fname>Anita Perez</fname>
    </user>
  </group>
  <group>
    <gname>Marketing</gname>
    <user>
      <uname>nfox@example.com</uname>
      <fname>Nancy Fox</fname>
    </user>
  </group>
</buddylist>

Chats

Search from Cisco Jabber Chat Windows

You can find, add, and call contacts from the search bar in chat windows.

Procedure

---

Step 1	Enter the name of a contact in the search bar of the chat window. You can enter phone numbers in the search bar to call directly from the chat window.
Step 2	Start a conversation with your contact by using one of the following methods: Hover your cursor over the contact to add that contact to a list or to call that contact. Double-click the contact to start a chat session.

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Start Group Chats

You can use group chats to send instant messages to two or more contacts at the same time. Group chats are not persistent, meaning that you can use them to create a chat with two or more people but no history is stored.

Procedure

---

Step 1	Select one or several participants to invite to the group chat. The maximum number of participants in a group chat is determined on the server by your administrator.
Step 2	Open a chat window with one participant of the group chat. Select Add participants in the bottom right corner of the chat window and specify other invitees.
Step 3	On your Contacts list, select everybody that you want to invite to the group chat. Right-click over the selected names and select Start a group chat.

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Windows

You can transfer files between Cisco Jabber clients using the Send file icon in the chat window. You can also drag and drop the file into the chat window.

Procedure

---

Step 1	Select Send file in the bottom right corner of a chat window.
Step 2	Select the file that you want to transfer from your computer.
Step 3	Select Open.

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Block Specific Contacts and Domains in Cisco Jabber for Windows

You can block specific contacts or domains. When you block a contact, that person cannot view your availability status or send you instant messages.

Note	If you add a contact to your block list, and that contact has you in their contact list, that person cannot view your availability status or send you instant messages.

The following are examples of how the block list works:

Example 1: Block specific contacts inside your organization

You add an IM address to your block list. That contact cannot view your availability status or send you instant messages.

Example 2: Block specific domains

You add a specific domain, such as cisco.com, to your block list. No contacts who have IM accounts at that domain can view your availability status or send you instant messages.

Procedure

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Step 1	From the hub window, open the Settings menu, and go to Options. If you’re on an earlier version of Cisco Jabber for Windows, select File > Options > instead. The Options window opens.
Step 2	Select the Privacy tab and then select Advanced.
Step 3	Enter specific contact addresses or domains in the Block list.
Step 4	Select Apply and then OK.

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Allow Specific Contacts and Domains in Cisco Jabber for Windows

Some deployments of Cisco Jabber include an allow list that adds exceptions to the block list. You can enter specific contacts or domains in your allow list to ensure those contacts can view your availability status and send you messages.

Note	Cisco Jabber uses your contact list as an allow list. You do not need to add contacts in your contact list to your allow list.

The following are examples of how the allow list works:

Example 1: Allow specific contacts inside your organization

1. You set your basic privacy settings to block everyone inside your company.

2. You then add specific IM addresses for contacts inside your company to your allow list.

Cisco Jabber blocks all contacts inside your company, except for those specific people in your allow list.

Example 2: Allow specific domains

1. You set your basic privacy settings to block everyone outside your company.

2. You then add a specific domain, such as cisco.com, to your allow list.

Cisco Jabber blocks everyone outside your company, except for people who have IM accounts at cisco.com.

Example 3: Allow specific contacts from blocked domains

1. You add a specific domain, such as cisco.com, to your block list.

2. You then add an IM address, such as anitaperez@cisco.com, to your allow list.

Cisco Jabber blocks all people who have IM accounts at cisco.com, except for anitaperez@cisco.com.

Procedure

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Step 1	From the hub window, open the Settings menu, and go to Options. If you’re on an earlier version of Cisco Jabber for Windows, select File > Options > instead. The Options window opens.
Step 2	Select the Privacy tab and then select Advanced.
Step 3	Enter specific contact addresses or domains in the Allow list.
Step 4	Select Apply and then OK.

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Manage Status Requests in Cisco Jabber for Windows

Some deployments of Cisco Jabber let you manage notifications when people request to view your availability status.

Procedure

---

Step 1	From the hub window, open the Settings menu, and go to Options. If you’re on an earlier version of Cisco Jabber for Windows, select File > Options > instead.
Step 2	Select the Privacy tab.
Step 3	Select one of the following options: Option Description Auto-accept requests from contacts inside my company Cisco Jabber does not notify you when someone inside your company adds you as a contact. Cisco Jabber notifies you when people outside of your company add you as a contact. Auto-accept requests from all contacts Cisco Jabber does not notify you when anyone adds you as a contact. Prompt me for each request Cisco Jabber notifies you when people add you as a contact. When Cisco Jabber notifies you, you can select the following options: Allow - Lets the person view your availability status and send you instant messages. Block - Does not let the person view your availability status or send you instant messages. Adds the person to your block list. Add to contacts - Lets the person view your availability status and send you instant messages. Adds the person to your contact list.
Step 4	Select Apply and then OK.

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Chat Rooms in Cisco Jabber for Windows

You can use chat rooms if they are enabled by your administrator. Chat rooms are enabled if there is a Chat Rooms icon on your hub window.

Use chat rooms to join or read discussions on the theme of the room with the other chat room members. For example, your administrator may create a themed chat room such as "Foreign Exchange Rates", where you can join this room to discuss the foreign currency exchange rates and view all previous messages sent to the room since its creation.

You can browse all rooms by viewing a list of room names, join open rooms, or be added to a room by an administrator. You can be a member of multiple rooms. You can filter room content by keywords or senders.

Windows

Joining a chat room allows you to participate in the conversation or read what is being said, where multiple chat room members share information in a common chat window. All of the rooms that you are a member of are listed in your My rooms tab. If an administrator adds you to a chat room, it is displayed immediately in your My rooms tab.

Procedure

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Step 1	Click the Chat Room icon in the Hub window, and select the All Rooms tab.
Step 2	Browse for a room, which are listed alphabetically. If a room is restricted to specific members, you cannot join the room unless you are added by an administrator. For the restricted rooms that you are not a member of, you see a lock icon instead of the Join button.
Step 3	Click Join beside the room that you want to join. The rooms where you are already a member have a checkmark beside them.

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Windows

After you join a chat room, you can participate in it and view the discussion history.

Procedure

---

Step 1	Select the Chat Room icon on the hub window, and select My Rooms to view the rooms where you are a member.
Step 2	Double-click on the room that you want to enter.
Step 3	View the current participant list on the right side of the chat window. You can show or hide the participant list.
Step 4	Read the discussion and enter your own chat messages. The history of the conversation is persistent. When you exit the chat room and close the client, you can return to the conversation in that room. When you return to the chat room, you can view the messages that were sent by other members while you were not logged in. From the chat room, select Show More to view older messages.

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Filter Rooms in Cisco Jabber for Windows

You can create notifications in chat rooms that tell you whenever a key word is used, or a certain user makes a comment, or your username is mentioned. These notifications are based on filters. Filters search chat room using the criteria that you define for the search. So after you create a filter, then you get notified about any conversations that happen in the chat rooms that match your filter criteria. You see a red notification on the hub window which displays the number of new matches found for your filter. Filters can include mentions when your username is used in a chat room, or custom filters that search by keyword or sender.

Procedure

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Step 1	In the client, select Chat Rooms > Filters, then select Create Filter.
Step 2	Give the filter a label and then define the filter criteria. You can filter chat rooms using up to three keywords or by username. You must define at least one keyword or the username of the sender, but you can specify the sender and up to three keywords.
Step 3	Select Create. Results are listed on the Filter tab, with a number to indicate how many results were found that you have not read. Results are updated automatically each time a new match for your filter is made. When you have matches on your filter, you can click on the filter match to open the chat history in the rooms where the matches were found.

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Mentioning Users in Cisco Jabber for Windows Chat Rooms

When other users mention your username, it creates a notification in the My mentions section of your chat room filters. Mentioning other users notifies them that they were mentioned in a chat room.

Before You Begin

Users only receive a notification if the chat room is public and the user is part of the organization, or they are a member of the chat room.

Mentions must be enabled by your system administrator.

Procedure

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Step 1	To create a mention for another user, in the text box of the chat window in a chat room, type the @ symbol followed by the person's user name to search the directory for the user. The client displays user names that match what you are typing.
Step 2	Select the username that you want to mention. You can mention a username that does not have a Jabber ID associated with it. You can use the @ symbol as part of your text entry.
Step 3	Use the Esc key to exit the mention field.

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After you send the message, a notification is created for the mentioned user in their My mentions list, with a link to the conversation in the room where the mention was made.

Windows

You can search chat rooms by keywords, and further refine your keyword search with criteria such as participants, room name, and date range.

Before You Begin

You must be a member of the chat rooms for your search to be completed.

Procedure

---

Step 1	In the client window, select the Chat Rooms icon, then select the Filters tab.
Step 2	Enter search criteria in a search box, just like you search for contacts in your Cisco Jabber hub window. The following restrictions apply to chat room searches: The search includes the period from when you joined a chat room until the present day. The search does not work for special characters, unless you add letters to the search string as well.
Step 3	Double click on a result to open the persistent chat room where the search got a match.

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Results are sorted chronologically and grouped by room. The maximum number of results displayed is 200, although you can show more messages to display older results.

Calls

Send Call Icons To Contacts in Cisco Jabber for Windows

You can send a call icon to another user in a chat window that they can simply click on to call you. These call icons give you an easy way to request calls from contacts. When someone receives a call icon, they can simply click on the icon to start a phone call with you.

Procedure

Enter either of the following commands in a chat window to sends the person or people in your chat window an icon of a telephone. Your contacts can click on the telephone icon to start a call with you. :callme or :telephone

Arrange Video Devices

If you have more than one video camera or device, you can arrange them in order of preference.

Procedure

---

Step 1	Select File > Options. The Options window opens.
Step 2	Select the Video tab and then select Advanced.
Step 3	Select your camera and use the up and down arrows to set the order.

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Windows

You can forward all calls from Cisco Jabber to voicemail or a different phone.

Procedure

---

Step 1	Select the phone control menu on the main window.
Step 2	Select Forward calls to and then select the appropriate option.

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Meetings

Windows

You can add Cisco WebEx sites to Cisco Jabber to start, join, and manage online conferences.

Procedure

---

Step 1	From the hub window, open the Settings menu, and go to Options. If you’re on an earlier version of Cisco Jabber for Windows, select File > Options > instead.
Step 2	When the Options window opens, select the Meetings tab, then Edit account.
Step 3	From the WebEx Site drop-down list, select New Site.
Step 4	Enter all of the required information, including the name of the Cisco WebEx site that you want to add to your Cisco Jabber client, for example, cisco.webex.com.

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Integrate Cisco Jabber for Windows with Calendars

Set up calendar integration to view your meetings and calendar events directly from Cisco Jabber.

Procedure

---

Step 1	From the hub window, open the Settings menu, and go to Options. If you’re on an earlier version of Cisco Jabber for Windows, select File > Options > instead.
Step 2	Select the Integration tab. From release 11.0 onwards, this tab is called the Calendar tab.
Step 3	Select the application that you use to organize your calendar. If you integrate with Google Calendar, you must allow it access.
Step 4	Select File > Exit to close Cisco Jabber.
Step 5	Restart Cisco Jabber.

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Integrate Cisco Jabber for Windows with Google Calendar

When Cisco Jabber restarts, a Google Calendar Sign In window opens. You must enter your account details so that Cisco Jabber can access events in Google Calendar.

Before You Begin

Select Google Calendar on the Integration tab (Calendar tab from release 11.0) and restart Cisco Jabber.

Procedure

---

Step 1	Enter your Google account username and password and then select Sign in. A prompt displays to notify you that Cisco Jabber is requesting permission to manage your calendar.
Step 2	Select Allow access.
Step 3	If prompted, select Yes to continue running scripts on the page. The first time you allow access to your Google Calendar, you might notice an error message that indicates an error occurs with scripts on the page. The Google Calendar Sign In window closes.
Step 4	On the main Cisco Jabber window, select the Meetings tab on the left side navigation. Cisco Jabber displays calendar events from your Google Calendar account.

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Allow Access to Google Calendar

When Cisco Jabber restarts, a Google Calendar Sign In window opens. You must enter your account details so that Cisco Jabber can access events in Google Calendar.

Before You Begin

Select Google Calendar on the Integration tab (Calendar tab from release 11.0) and restart Cisco Jabber.

Procedure

---

Step 1	Enter your Google account username and password and then select Sign in. A prompt displays to notify you that Cisco Jabber is requesting permission to manage your calendar.
Step 2	Select Allow access.
Step 3	If prompted, select Yes to continue running scripts on the page. The first time you allow access to your Google Calendar, you might notice an error message that indicates an error occurs with scripts on the page. The Google Calendar Sign In window closes.
Step 4	On the main Cisco Jabber window, select the Meetings tab on the left side navigation.

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Cisco Jabber displays calendar events from your Google Calendar account.

Remove Google Calendar Integration in Cisco Jabber for Windows

You can remove Google Calendar integration with Cisco Jabber. To completely remove Google Calendar integration, you should also revoke access from your Google account.

Procedure

---

Step 1	Open the main Cisco Jabber window.
Step 2	From the hub window, open the Settings menu, and go to Options. If you’re on an earlier version of Cisco Jabber for Windows, select File > Options > instead. From release 11.0 onwards, the Integration tab is called the Calendar tab.
Step 3	Select None and then select OK.
Step 4	Restart Cisco Jabber. Cisco Jabber no longer displays events from Google Calendar.

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What to Do Next

Open your Google Accounts page and revoke access for Cisco Jabber in the Authorized Access to your Google Account section.

Windows

You can create custom tabs to display HTML content in the main window.

Procedure

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Step 1	Select File > New > Custom Tab
Step 2	In the Create new custom tab dialog window, complete the following fields: Tab name—Enter an optional name for your custom tab. The name displays when you hover your cursor over the tab. Page URL—Enter the URL for your custom tab. You can enter one of the following: Hosted content, for example, www.cisco.com Local content, for example, file://C:\workspace\page.html
Step 3	Select Create. To remove custom tabs, select the tab in the main window and then select File > Remove custom tab. You can remove only the custom tabs that you create.

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Accessibility

Grayscale Status Icons

Grayscale status icons are monochrome and use symbols to show availability.

To use grayscale status icons, select View > Show status in grayscale.

The following table shows standard and grayscale status icons:

Standard Icon	Grayscale Icon	Description
		Available
		Away
		Do Not Disturb
		Unavailable

Keyboard Shortcuts

Global Shortcuts

Operation	Keyboard Shortcut
Access the docked window Tip    To show the docked window: Open the main Cisco Jabber window. Select View > Show docked window.	CTRL + Shift + ?
Open the context menu	Menu key Shift + F10

Incoming Calls

Operation	Keyboard Shortcut
Answer calls	CTRL + L
Decline calls	CTRL + D
Reply to calls with chat	CTRL + R

Active Calls

Operation	Keyboard Shortcut
End calls	CTRL + K
Enter or exit full screen mode	CTRL + SHIFT + F
Show or hide self-view video	CTRL + SHIFT + B
Mute or unmute your audio	CTRL + Down Arrow
Start or stop video	CTRL + SHIFT + V
Dock or undock the call window	CTRL + ALT + P
Hold or resume calls	CTRL + SHIFT + H
Open or close the keypad	CTRL + SHIFT + K Tip    Enter numbers on the keypad with your keyboard.
Increase volume	CTRL + SHIFT + Up Arrow
Decrease volume	CTRL + SHIFT + Down Arrow
Open or close the More menu	CTRL + SHIFT + Plus
Open the Merge menu when calls are on hold	CTRL + M
Transfer a call	CTRL + SHIFT + T
Start a conference call	CTRL + SHIFT + C

Instant Messages

Operation	Keyboard Shortcut
Bold font	CTRL + B
Italic font	CTRL + I
Underline	CTRL + U
Copy	CTRL + C
Paste	CTRL + V
Cut	CTRL + X
Undo	CTRL + Z
Redo	CTRL + Y

Screen Captures

To take screen captures with your keyboard, do the following:

1. Use the Tab key to navigate to the Send a screen capture control on the Conversations window.

2. Press and hold the Space bar.

3. Use the arrow keys to highlight the region of the screen you want to capture.

4. Press the Space bar to take the screen capture.

Keyboard Navigation

Press the Tab key and arrow keys to navigate through items on:

• Main Cisco Jabber window

• Chat windows

• Call windows

• Contact lists

• Options window

• Docked window

Tip

Use arrow keys to access lists and individual components. Use the Tab key to navigate through the general area, and Shift + Tab to navigate backwards. Use Ctrl +Tab to navigate through conversation windows when you have multiple conversations going. Press Enter to select items on windows or start chats with contacts in your contact list.

Navigate Call Controls

To navigate through call controls on call windows, do the following:

1. Use the Tab key to toggle between call controls.

2. Press the Space or Enter key to open secondary control menus.

3. Adjust settings with the arrow keys.

4. Press the Esc key to exit secondary control menus.

Navigate Contact Lists

When you navigate into the contact list with the Tab key, there are groups and contacts. To navigate between groups and contacts,

• Use the left and right arrows to expand and collapse groups.

• Use the down arrow to navigate through groups.

• Use the right arrow to navigate into a group.

• Use the left arrow to navigate out of a group.

• Use the up and down arrows to navigate through contacts in a group.

Troubleshooting

Verify Audio and Video Device Settings

If you have an issue with your audio or video devices, you can verify the selected devices.

Procedure

---

Step 1	From the client, in a conversation window, select the Open audio options icon.
Step 2	Use the drop down menu options to select your preferred device. If you need to check more advanced settings, select Audio Options.

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Unable to Access Cisco Jabber Features

If there is an issue with a feature, for example, you cannot access your voice messages, you may have an issue with your connection status.

Procedure

---

Step 1	In the client, select the Menu icon, then Help > Show connection status.
Step 2	For each server listed, verify that the status displayed is Connected.
Step 3	If any servers are not listed with a Connected status, select Options to verify the account settings. The Accounts tab opens.
Step 4	Check that your username is correct and re-enter your system credentials and select Apply.
Step 5	If the problem persists, select the Advanced option to see your server addresses, and then report the problem with your server information to your system administrator.

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Set Video Preferences for Cisco Jabber Calls

If you see an incoming video call and you don't want to show your video for the call, you can change the setting to answer calls with video. Or if you notice that no video is being shown, you can choose to show your video when you answer calls.

Procedure

---

Step 1	Select File > Options > >. Calls.
Step 2	Select your preference to Always start calls with video or Never start calls with video. You can always change these preferences. So to turn off video for just one call or one day, select Never start calls with video. Then you can change that preference later when you want to make video calls.
Step 3	Select Apply then OK.

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Change My Profile Picture in Cisco Jabber

If you are not displaying a profile picture, or you want to change the picture you are using, you can add or change your profile picture. However, this option is only available to organizations using cloud deployments. If you don't have the Edit my profile option, then you cannot change your profile picture.

Procedure

---

Step 1	From the client, select the Menu icon, then File > Edit my profile.
Step 2	Select the icon under your profile picture to browse to the picture you want to upload.
Step 3	Select the picture and select Open.

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Create a Problem Report After a Client Error

If Cisco Jabber encounters a problem and must close, the problem-reporting tool starts automatically.

Procedure

---

Step 1	In the Client Error dialog box, choose a problem type.
Step 2	Enter a short description of the problem, and then click Save Report. Note    If your system administrator set up the feature, you can click Send Report to upload the problem report to a server. You do not need to save the file locally with this feature.
Step 3	In the Save As dialog box, choose the location to which you want to save the problem report, and then click Save.
Step 4	Send the file to your system administrator.

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Create a Problem Report from the Help Menu

If you experience an issue with Cisco Jabber, you can manually create a problem report from the Help menu.

Procedure

---

Step 1	Select Help > Report a problem.
Step 2	Select a problem area, and then click Next.
Step 3	Enter a short description of the problem, and then click Next.
Step 4	(Optional) To include a memory dump file, check the Include memory dump check box, and then click Attach File. Include a memory dump if Cisco Jabber or Device Selector crashes.
Step 5	In the Open dialog box, select the memory dump file, and then click Open.
Step 6	Click Save Report. Note    If your system administrator set up the feature, you can click Send Report to upload the problem report to a server. You do not need to save the file locally with this feature.
Step 7	In the Save As dialog box, choose the location to which you want to save the problem report.
Step 8	Send the file to your system administrator.

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Create a Problem Report from the Windows Start Menu

If you cannot sign in to Cisco Jabber, you can create a problem report from the Microsoft Windows Start menu on the hosted virtual desktop. Only use this procedure if you cannot sign in to Cisco Jabber because the problem report does not include the logs from the thin client.

Procedure

---

Step 1	Select Start > All Programs > Cisco Systems, Inc > Report a problem.
Step 2	Select a problem area, and then click Next.
Step 3	Enter a short description of the problem, and then click Next.
Step 4	(Optional) To include a memory dump file, check the Include memory dump check box, and then click Attach File. Include a memory dump if Cisco Jabber or Device Selector crashes.
Step 5	In the Open dialog box, select the memory dump file, and then click Open.
Step 6	Click Save Report. Note    If your system administrator set up the feature, you can click Send Report to upload the problem report to a server. You do not need to save the file locally with this feature.
Step 7	In the Save As dialog box, choose the location to which you want to save the problem report.
Step 8	Send the file to your system administrator.

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Virtualization Experience Media Engine

Cisco Unified Communications and the Virtual Environment

In a virtual environment, your Cisco Unified Communications application (such as Cisco Jabber) runs on your hosted virtual desktop. The hosted virtual desktop is a form of desktop computing. Your hosted virtual desktop looks and functions like a regular desktop. However, your Windows desktop, other software, and your data reside in a central location called a data center. You access your hosted virtual desktop over a secure Citrix or VMware connection.

In a virtual environment, Cisco Virtualization Experience Media Engine is required to support audio and video calls with your Cisco Unified Communications application.

Device Management

Cisco Virtualization Experience Media Engine (VXME) includes a component called Device Selector. Device Selector is a menu that you can use to manage your cameras, speaker devices, microphones, and ring alerts. You can view your currently active devices or change them. A list of speaker devices appears first in the menu, followed by the lists of microphones, ring devices, and cameras.

After you connect a new device, a "New device found" message appears in the notification area and the new device becomes active.

Note	With some wireless headsets, you may not hear the ringtone for incoming calls, because the wireless link that connects device is not open. To open the wireless link, press the call answer button on the headset. Some headsets play their own internal tone.

When you disconnect a device, a "Device disconnected message" appears in the notification area and the next device in your Preference list (File > Options > Audio > Advanced) becomes active.

The Device Selector icon () appears in the notification area (system tray), in the bottom right corner of the screen. Some icons, including the Device Selector, can be hidden. Click the up arrow in the notification area to show hidden icons.

Use Device Selector

Use the Device Selector menu to view your active device selections, or to select a different active camera, speaker device, microphone, or ring alert. You must have multiple devices connected.

Procedure

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Step 1	In the Windows notification area, click the Device Selector icon. Check marks indicate the selected devices.
Step 2	Click a device (camera or audio) to make it active.
Step 3	Click anywhere except on the Device Selector icon to close the menu.

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Cisco VXME, Screen Lock, and Call Control

While your hosted virtual desktop screen is locked, you cannot make calls, but you can receive them. If you have an incoming call while your hosted virtual desktop screen is locked, you can use one of your accessories to answer the call. With supported audio accessories, the following call control features are available while your screen is locked:

• Answer call

• End call

• Hold call

• Resume call

• Toggle audio mute

• Adjust audio volume

Cisco Approved Audio and Video Accessories

For a complete listing of audio and video accessories that are supported for Cisco Virtualization Experience Media Edition (VXME), visit http:/​/​www.cisco.com/​c/​en/​us/​products/​unified-communications/​uc_​endpoints_​accessories.html.

Note	We do not provide technical support for these accessories. For more information about, or technical assistance with your accessories, see the documentation for your device or visit the manufacturer's website.

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