Configuring Voicemail
Available Languages
Table Of Contents
Using the New Method of Sending Voice Mail
Configuring the Voice-Mail Application
Sharing Ports Among Applications and Triggers
Required Data for This Procedure
Planning Mailbox Configuration
Required Data for This Procedure
Configuring PINless Mailbox Access
VoiceViewExpress and PINless Login
Refreshing Message Waiting Indicators
Configuring an Announcement-Only Mailbox
Configuring System-Wide Voice-Mail Parameters
Configuring System-Wide Voice-Mail Parameters for All Voice Mailboxes
Configuring the Ability to Leave Multiple Voice Messages in the Same Session
Configuring the Use of a Voice Mail Summary Prompt during Subscriber Login
Configuring Message Properties (Envelope) Customization
Configuring Whether to Include Only Brief Message Properties
Configuring Whether to Include Day-of-Week Message Properties
Configuring Default Addressing for Sending a Voice Message
Configuring Voice Mail
Last Updated: October 28, 2009
This chapter contains the following procedures for configuring the Cisco Unity Express voice-mail application:
•
Using the New Method of Sending Voice Mail
•
•
•
Using the New Method of Sending Voice Mail
Before release 3.0, there were two ways to leave a message in a mailbox on Cisco Unity Express:
•
•
With Cisco Unity Express version 3.0 and later, a user can generate a message and insert it into a specific mailbox without having to log into this mailbox or for an external caller to call this extension to leave the message. To do this, subscribers use a new step in the Editor's voice mail palette called "Send Voice Message." This step requires two inputs:
•
•
Configuring Triggers
After you configure the voice-mail application, you must configure the system to start the voice-mail application when a specific signal, or trigger, is invoked. The trigger is a telephone number and can be configured for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number, the SIP or JTAPI subsystem starts the voice-mail application. To configure SIP and JTAPI triggers for the voice-mail application, see "Managing Triggers" on page 94.
Cisco Unity Express supports a maximum of 8 SIP triggers for all applications combined. This applies to the ISM-SRE-300-K9, NM-CUE-EC, NM-CUE, and the AIM-CUE/AIM2-CUE. See "Configuring Multiple Triggers for an Application" on page 101 for procedures to configure multiple triggers for an application.
This configuration is required for Cisco Unified CME and Cisco Unified Communications Manager (SRST mode).
Configuring the Voice-Mail Application
After the Cisco Unity Express software is installed on the system, the voice-mail application that ships with Cisco Unity Express must be configured using the procedures described in this section. The application is enabled by default.
To configure the voice-mail access and operator telephone numbers, see "Configuring SIP Triggers for the Applications" on page 95 or "Configuring JTAPI Triggers for the Applications (Cisco Unified Communications Manager Only)" on page 98.
The commands can be used in both EXEC and Cisco Unity Express configuration modes.
Sharing Ports Among Applications and Triggers
One of the parameters that you may configure for the voice-mail and auto-attendant applications is the maximum number of callers who can concurrently access the application at any specific time. This parameter, maxsessions, is limited by the number of ports on the Cisco Unity Express module. (See "Recording a Greeting or Prompt File" on page 81 for the number of ports on your module.) For Cisco Unified Communications Manager, the ports are configured using the ctiport command (see "Configuring JTAPI Parameters (Cisco Unified Communications Manager Only)" on page 75).
Consider your expected call traffic when assigning the number of ports to an application. One application might need more available ports than another, but each application must have at least one port available for incoming calls.
Suppose, for example, that your module has four ports and you assign four to the voice-mail application maxsessions and four to the auto-attendant maxsessions. If four callers access voice-mail simultaneously, no ports will be available for auto-attendant callers. Only when zero, one, two, or three callers access voice-mail simultaneously will at least one port be available for auto-attendant.
Suppose, instead, that you assign three to the voice-mail maxsessions and three to the auto-attendant maxsessions. At no time will one application use up all the ports. If voice-mail has three active calls, one caller can access auto-attendant. A second call to auto-attendant will not go through at that moment.
Similarly, you must assign the maxsessions parameter to each application trigger, which is the telephone number that activates the application's script. The value of the trigger's maxsessions cannot exceed the application's maxsessions value.
Required Data for This Procedure
The following information is required to configure the default voice-mail application:
•
•
SUMMARY STEPS
1.
2.
3.
4.
5.
6.
7.
8.
DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
ccn application voicemail
Example:se-10-0-0-0(config)# ccn application voicemail
Enters application configuration mode for the voice-mail application.
Step 3
description "text"
Example:se-10-0-0-0(config-application)# description "Voice Mail"
(Optional) Enters a description of the application. Use double quotes around the text.
Step 4
maxsessions number
Example:se-10-0-0-0(config-application)# maxsessions 6
Specifies the number of subscribers who can access this application simultaneously. See "Sharing Ports Among Applications and Triggers" for guidelines on assigning this value.
Step 5
end
Example:se-10-0-0-0(config-application)# end
Exits application configuration mode.
Step 6
exit
Example:se-10-0-0-0(config)# exit
Exits configuration mode.
Step 7
show ccn application
Example:se-10-0-0-0# show ccn applicationDisplays details about each configured application.
Step 8
copy running-config startup-config
Example:se-10-0-0-0# copy running-config startup-config
Copies the configuration changes to the startup configuration.
Example
The following example illustrates the show ccn application output:
se-10-0-0-0# show ccn applicationName: voicemailDescription: Voice MailScript: voicebrowser.aefID number: 1Enabled: yesMaximum number of sessions: 6logoutUri: http://localhost/voicemail/vxmlscripts/m bxLogout.jspuri: http://localhost/voicemail/vxmlscripts/login.vxmlse-10-0-0-0#Planning Mailbox Configuration
Assign a voice mailbox to a subscriber configured in the Cisco Unity Express database. A mailbox subscriber is either an individual or the owner of a group.
Not all subscribers or extensions require a voice mailbox. To use mailboxes efficiently, consider the function or purpose of the subscriber or extension before assigning the mailbox.
The commands to create or modify a voice mailbox are the same.
This chapter contains the following sections:
•
•
•
Types of Mailboxes
Cisco Unity Express supports two types of mailboxes:
•
•
Mailbox Properties
•
•
If the mandatory message expiry feature is enabled, the owner must delete the expired messages. If the mandatory message expiry feature is disabled, the owner can delete or save each message.
If a message is saved from the expired messages menu, the expiry timer is restarted for that message.
•
Configuring Mailboxes
Follow this procedure to configure voice mailboxes.
Prerequisites
Verify that the users and groups that will have voice mailboxes are configured before using this procedure. If you have not created the users and groups, see "Adding and Modifying a User" on page 136 or "Adding and Modifying a Group" on page 141.
Required Data for This Procedure
System-wide mailbox default values were configured during the installation process. If necessary, modify any of the following values for a specific mailbox:
•
•
•
Use the show voicemail limits command to display the default values. See "Configuring System-Wide Voice-Mail Parameters" for more information about system-wide mailbox default values.
SUMMARY STEPS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
DETAILED STEPS
Examples
The following example configures a mailbox for a subscriber and displays the output of the show commands:
se-10-0-0-0# config tse-10-0-0-0(config)# voice mailbox owner user3se-10-0-0-0(config-mailbox)# description "User 3 mailbox"se-10-0-0-0(config-mailbox)# expiration time 10se-10-0-0-0(config-mailbox)# greeting alternatese-10-0-0-0(config-mailbox)# mailboxsize 480se-10-0-0-0(config-mailbox)# messagesize 120se-10-0-0-0(config-mailbox)# no tutorialse-10-0-0-0(config-mailbox)# zerooutnumber "2100"se-10-0-0-0(config-mailbox)# enablese-10-0-0-0(config-mailbox)# endse-10-0-0-0(config)# exitse-10-0-0-0# show voicemail detail mailbox user3Owner: /sw/local/users/user3Type: PersonalDescription: User 3 mailboxBusy state: idleEnabled: trueMailbox Size (seconds): 480Message Size (seconds): 120Play Tutorial: falseSpace Used (seconds): 0Total Message Count: 0New Message Count: 0Saved Message Count: 0Future Message Count: 0Deleted Message Count: 0Expiration (days): 10Greeting: alternateZero Out Number: 1234Created/Last Accessed: Oct 15 2003 19:31:15 PSTse-10-0-0-0# show voicemail limitsDefault Mailbox Size (seconds): 3000Default Caller Message Size (seconds): 60Maximum Recording Size (seconds): 900Default Message Age (days): 30System Capacity (minutes): 3600Default Prompt Language: en_ENUOperator Telephone: 1000Maximum Broadcast Size (seconds): 300Broadcast Message Age (days): 30Broadcast Message MWI: disabledPlay Caller Id: disabledMandatory Message Expiry: disabledMailbox Selection: last-redirectse-10-0-0-0# show voicemail mailboxesOWNER MSGS NEW SAVE DEL BCST FUTR MSGTIME MBXSIZE USEDuser1 16 16 0 0 4 1 3000 3000 100%user2 16 16 0 0 4 0 3000 3000 100%user3 16 16 0 0 4 2 3000 3000 100%user4 16 16 0 0 4 1 3000 3000 100%se-10-0-0-0# show voicemail mailboxes idle 3OWNER IDLE MSGS MSGTIME MBXSIZE"user1" 10 0 0 3000"user2" 10 0 0 3000"user3" 10 0 0 3000"user4" 10 0 0 3000"user5" 10 0 0 3000"user6" 10 0 0 3000se-10-0-0-0# show voicemail mailboxes idle 20OWNER IDLE MSGS MSGTIME MBXSIZE"user1" 18 0 0 3000se-10-0-0-0# show voicemail detail user user3-- Mailboxes owned --"/sw/local/users/user3" User 3 mailbox-- Mailboxes accessible --se-10-0-0-0# show voicemail usagepersonal mailboxes: 1general delivery mailboxes: 0orphaned mailboxes: 0capacity of voicemail (minutes): 6000allocated capacity (minutes): 8.0message time used (seconds): 0message count: 0average message length (seconds): 0.0greeting time used (seconds): 0greeting count: 0average greeting length (seconds): 0.0total time used (seconds): 0total time used (minutes): 0.0percentage used time (%): 0se-10-0-0-0#Configuring PINless Mailbox Access
Cisco Unity Express 3.2 offers the optional PINless voice mail feature, by which a subscriber can log in to their mailbox without a PIN. There are two modes of PINless voice mail access:
•
•
Note
Prerequisites
Cisco Unity Express 3.2 or a later version
The TUI and PINless Login
A mailbox configured to have PINless access only from its owner's primary extension can be accessed from that phone without its owner's user ID or PIN; however, if that mailbox is accessed from any other extension, its owner's user ID and PIN are both required. To get the menu for entering these, the subscriber must press `*-*' from the main mailbox menu.
A mailbox configured to have PINless access from any phone needs neither user ID nor PIN to be accessed from its owner's primary extension; however, when accessed from any other phone, that mailbox requires its owner's user ID. To get the menu for entering this, the subscriber must press `*-*' from the main mailbox menu.
Outcall Notification
On an outcall notification, the subscriber can enter their PIN to login to the mailbox. If PINless login from any phone is configured for that mailbox, then that subscriber can access the mailbox directly without challenge during outcall notification. If you configure PINless login to be from a subscriber extension only, that subscriber must enter the PIN to login to the mailbox during notification if notification is not to any of the subscriber's configured phones.
PIN Expiration
When PINless login is configured, the PIN expiration does not apply. If PINless login from subscriber's phones is enabled, PIN expiration applies only when logging into the mailbox from an extension other than the mailbox owner's own.However, this applies only to personal mailboxes. To configure the PIN expiration in conjunction with PINless configuration and AVT, see "Administration Via Telephone".
Account Lockout, Mailbox In Use, and Mailbox Disabled
Account lockout, mailbox in use, and mailbox disabled apply regardless of PINless configuration.
Administration Via Telephone
PINless login applies only to the personal mailboxes; it does not apply to Administration Via Telephone (AvT). A subscriber must always enter both their extension and their PIN when logging into AvT.
If the subscriber's PIN has expired, the subscriber will be unable to log into AvT until they change their PIN. However, AvT will not prompt them to do so, and if their mailbox is configured to be PINless, the system does not prompt them to change their PIN when accessing their voice mailbox. Under these conditions, the subscriber must manually change their PIN by using one of the three following options:
•
•
•
Tutorial
When a subscriber logs into their mailbox and the tutorial is run, the tutorial feature always requires them to set their PIN even if they have been configured to have PINless login.
VoiceViewExpress and PINless Login
When a PINless subscriber accesses VoiceViewExpress from their primary extension, they are taken directly to the home page. If that subscriber accesses VoiceView from some other phone, they must delete the autopopulated mailbox ID. They do this by going to the home page of the mailbox to which the phone is registered and pressing the "logout" softkey to get the login page. Here they must enter their own user ID, and also their PIN, unless they have been configured to have PINless voice mail from any phone.
Voice Message On Disabling Pinless Login
When you disable the PINless login for a mailbox, the system generates a new voice message and stores it in the mailbox: "Your mailbox was enabled to login without password and later it was disabled. If you have any questions contact the system administrator."
Voice Message on Changing from PINless Login from Any Phone to PINless Login from Subscriber's Phone
Whenever you change a voice mailbox configuration from PINless login from any phone to PINless login from subscriber's phone, the system generates a message: "Your mailbox was enabled to login without password from any phone and later it was disabled. If you have any questions contact the system administrator."
If you want to change PIN login behavior for a mailbox, use the login pinless command.
Starting in Cisco Unity Express config-mailbox mode, enter the following command:
[no|default] login pinless {subscriber-phones | anyphone}
The no login pinless... command forces a subscriber to enter a PIN in order to access the voice mailbox.
The default login pinless... command has the same effect as the no login pinless... command, because a PIN is required to access voice mailboxes by default.
The login pinless subscriber-phones command allows a caller to access the voice mailbox from the subscriber's configured extension, E.164, or fax numbers without requiring a PIN. Callers not originating from one of these sources will be required to enter a PIN.
The login pinless any-phone command allows any caller to access to the voice mailbox without entering a PIN.
Note
Example:se-10-0-0-0(config-mailbox)# no login pinless subscriber-phonesThe following Cisco Unity Express EXEC mode command for displaying mailbox details also displays the PINless login configuration.
show voicemail detail mailbox [owner]
Example:Owner: /sw/local/users/cjwhiteType: PersonalDescription:Busy state: idleEnabled: trueAllow login without pin: [no |yes - from subscriber's phone numbers |yes - from any phone number]Mailbox Size (seconds): 3000Message Size (seconds): 60Play Tutorial: falseFax Enabled: trueSpace Used (seconds): 12Total Message Count: 1New Message Count: 1Saved Message Count: 0Future Message Count: 0Deleted Message Count: 0Fax Message Count: 0Expiration (days): 30Greeting: standardZero Out Number:Created/Last Accessed: Jun 05 2007 17:06:07 PDTumber: 1Unlocking a Voice Mailbox
If a mailbox becomes locked, the telephone subscriber will hear a message stating that the mailbox is unavailable. Use the voice mailbox unlock command to unlock the mailbox.
Starting in Cisco Unity Express EXEC mode, enter the following command:
voice mailbox unlock {owner name | telephonenumber tel-number}
Example:se-10-0-0-0# voice mailbox unlock owner user3se-10-0-0-0# voice mailbox unlock telephonenumber 50174This command is equivalent to the GUI operation of clicking the Unlock icon under Voice Mail > Mailboxes.
Refreshing Message Waiting Indicators
Occasionally the MWI lights on a subscriber's telephone get out of synchronization with the voice message status of the mailbox. When this condition happens, the MWI light is lit although the mailbox has no new messages or the MWI light is not lit although the mailbox has new messages.
Use the mwi refresh all or mwi refresh telephonenumber command to refresh the MWI lights and to synchronize the mailbox message status and MWI lights. If the subscriber has no messages, the MWI turns off. If the subscriber has voice messages, the MWI light turns on.
Starting in Cisco Unity Express EXEC mode, enter the following command:
mwi refresh all
or
mwi refresh telephonenumber tel-number
where tel-number is the telephone number of a specific extension.
Example:se-10-0-0-0# mwi refresh allse-10-0-0-0# mwi refresh telephonenumber 50174This command is equivalent to the GUI operation of clicking the Refresh All or Refresh Selected icons under Voice Mail > Message Waiting Indicators > Refresh.
Configuring an Announcement-Only Mailbox
Beginning in version 7.1, you can configure announcement-only mailboxes. These mailboxes can play the user greeting and disconnect the call only; they cannot take any messages from callers or send messages.
Announcement-only mailboxes enable you to:
•
•
•
Also, announcement-only mailboxes:
•
•
•
Because announcement-only mailboxes cannot send or receive messages, you cannot:
•
•
Therefore announcement-only mailboxes cannot:
•
•
•
Subscribers can log in to announcement-only mailboxes using either the TUI, VVE, or IMAP. However, there is no reason to use IMAP to log into announcement-only mailboxes because they do not contain messages.
The following features are available only for personal mailboxes and cannot be used with announcement-only mailboxes:
•
•
•
The following operations are available only for personal mailboxes in the TUI and VVE and cannot be used with announcement-only mailboxes:
•
•
•
SUMMARY STEPS
1.
2.
3.
4.
DETAILED STEPS
Examples
The following is sample output from the show voicemail detail mailbox command:
e-10-0-0-0# show voicemail detail mailbox User-8Owner: /sw/local/users/User-8Type: Announcement OnlyDescription: User1 mailboxBusy state: idleEnabled: trueAllow login without pin: noMailbox Size (seconds): 300Play Tutorial: falseSpace Used (seconds): 17Configuring Call Flow
Beginning in version 7.1, you can customize how the call flow proceeds in response to keys pressed by the caller during a call. For each mailbox, the mailbox owner or system administrator can assign one of the following actions to the keys input by the caller:
•
•
•
•
•
•
•
These actions can be assigned only to single digit input by the user, such as the numbers zero through nine (0 - 9), the asterisk (*), or the pound sign (#).
You can also optionally restrict the use of the caller input feature by configuring a caller call-flow restriction table.
SUMMARY STEPS
1.
2.
3.
4.
5.
6.
7.
8.
9.
DETAILED STEPS
Examples
For examples of the output from the following commands, see the "Examples" section.
•
•
•
Configuring System-Wide Voice-Mail Parameters
The following system-wide parameters are configurable for all voice mailboxes.
•
•
After mandatory message expiry is enabled on the system, the TUI does not allow expired messages to be saved or resaved.
The message expiration is calculated using the message delivery time, not the last time the message was saved.
Forwarding messages to oneself is not allowed.
Use the voicemail message mandatory-expiry command or the Defaults > Voice Mail GUI option to enable mandatory message expiry.
•
•
•
•
•
•
Caution
•
•
•
•
•
•
For example, suppose caller A calls subscriber B's extension, which forwards the call to subscriber C, who does not answer the phone. The call goes to voice mail. Subscriber B's extension is the OCN and subscriber C's extension is the LRD. If the system is configured with the OCN option, the system stores the message in subscriber B's mailbox. If the system is configured with the LRD option, the system stores the message in subscriber C's mailbox.
Note
— The OCN option on a Cisco Unified CME system that networks two Cisco Unity Express modules.
— The OCN option on a Cisco Unified Communications Manager system that networks two Cisco Unity Express modules that do not have a configured voice-mail profile.
— The LRD option on a Cisco Unified Communications Manager system that networks two Cisco Unity Express modules.
The Defaults > Voice Mail GUI option also configures mailbox selection.
•
Cisco Unity Express uses the voice mail box mask feature supported by Cisco Unified Communications Manager. Currently, only Cisco Unified Communications Manager 4.2 supports this feature.
No configuration is required on Cisco Unity Express to use this feature.
If the voice mail box mask is configured on Cisco Unified Communications Manager, Cisco Unified Communications Manager applies the mask to the number before sending it to Cisco Unity Express. Cisco Unity Express uses this number to find the correct mailbox for the incoming redirected call.
For example, suppose a call comes in for the directory number 7510 and is redirected to Cisco Unity Express voice mail.
–
–
To configure these parameters, see "Configuring System-Wide Voice-Mail Parameters for All Voice Mailboxes". To configure different values for mailbox size, message length, and expiration date for a specific mailbox, see "Configuring Mailboxes".
In addition to configuring the system-wide parameters for all voice mailboxes, you can also configure other system-wide general voice-mail parameters that control:
•
•
•
•
To configure these system-wide general voice-mail parameters, see the following sections:
•
•
•
•
•
Configuring System-Wide Voice-Mail Parameters for All Voice Mailboxes
SUMMARY STEPS
1.
2.
3.
4.
5.
messagesize messagesize-seconds}6.
7.
8.
9.
10.
11.
12.
13.
14.
DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
voicemail capacity time minutes
Example:se-10-0-0-0(config)# voicemail capacity time 3000
Sets the time value as the system-wide maximum storage space in minutes allowed for all configured mailboxes.
Step 3
voicemail message mandatory-expiry
Example:se-10-0-0-0# voicemail message mandatory-expiry
Enables mandatory message expiry.
Step 4
system language preferred xx_YY
Example:se-10-0-0-0(config)# system language preferred en_ENU
Specifies the default language used for voice-mail prompts on the local Cisco Unity Express system.
•
Step 5
voicemail default {broadcast expiration time days | expiration time days | language xx_YY | mailboxsize mailboxsize-seconds |
messagesize messagesize-seconds}Example:se-10-0-0-0(config)# voicemail default broadcast expiration time 15
se-10-0-0-0(config)# voicemail default expiration time 30
se-10-0-0-0(config)# voicemail default language en_ENU
se-10-0-0-0(config)# voicemail default mailboxsize 300
se-10-0-0-0(config)# voicemail default messagesize 120
Assigns default values for new individual or general delivery mailboxes. Later these values can be configured to other values for specific mailboxes.
•
•
•
•
•
Step 6
voicemail operator telephone tel-number
Example:se-10-0-0-0(config)# voicemail operator telephone 9000
Assigns the tel_number value as the voice-mail operator's extension. A mailbox owner dials this extension while in the voice-mail system to reach the voice-mail operator. Do not assign this extension to a group. This extension need not be the same as the auto-attendant operator extension.
Step 7
voicemail recording time seconds
Example:se-10-0-0-0(config)# voicemail recording time 300
Assigns the time value in seconds as the maximum recording time for any greeting or message in the voice-mail system. Valid values are 10 to 3600 seconds. The default value is 900 seconds.
Step 8
voicemail callerid
Example:se-10-0-0-0(config)#voicemail callerid
Enables playing caller ID information for incoming voice messages.
Step 9
voicemail conversation caller recording-prompt
Example:se-10-0-0-0(config)#voicemail conversation caller recording-prompt
Enables playing the prompt to a caller to record a message after the tone. Use the no form of this command to disable playing the prompt.
Step 10
voicemail mailbox-selection {last-redirect | original-called}
Example:se-10-0-0-0(config)# voicemail mailbox-selection last-redirect
Specifies the mailbox in which a forwarded call's message is stored.
•
•
Note
— The OCN option on a Cisco Unified CME system that networks two Cisco Unity Express modules.
— The OCN option on a Cisco Unified Communications Manager system that networks two Cisco Unity Express modules that do not have a configured voice-mail profile.
— The LRD option on a Cisco Unified Communications Manager system that networks two Cisco Unity Express modules.Step 11
exit
Example:se-10-0-0-0(config)# exit
Exits configuration mode.
Step 12
copy running-config startup-config
Example:se-10-0-0-0# copy running-config startup-config
Copies the configuration changes to the startup configuration.
Step 13
show voicemail limits
Example:se-10-0-0-0# show voicemail limits
Displays system-wide voice-mail parameter values.
Step 14
show language preferred
Example:se-10-0-0-0# show language preferred
Displays which language the system is configured to use and/or a list of the languages available.
Example
The following example sets voicemail parameters.
se-10-0-0-0# config tse-10-0-0-0(config)# voicemail capacity time 3000se-10-0-0-0(config)# voicemail message mandatory-expiryse-10-0-0-0(config)# voicemail default broadcast message expiration time 10se-10-0-0-0(config)# voicemail default expiration time 15se-10-0-0-0(config)# voicemail default language en_ENUse-10-0-0-0(config)# voicemail mailboxsize 360se-10-0-0-0(config)# voicemail messagesize 120se-10-0-0-0(config)# voicemail operator telephone 8000se-10-0-0-0(config)# voicemail recording time 180se-10-0-0-0(config)# voicemail calleridse-10-0-0-0(config)# voicemail mailbox-selection last-redirectse-10-0-0-0(config)# endse-10-0-0-0The following example displays the output from the show voicemail limits command:
se-10-0-0-0# show voicemail limitsDefault Mailbox Size (seconds): 360Default Caller Message Size (seconds): 120Maximum Recording Size (seconds): 180Default Message Age (days): 15System Capacity (minutes): 3000Default Prompt Language: en_ENUOperator Telephone: 8000Maximum Broadcast Size (seconds): 300Broadcast Message Age (days): 15Broadcast Message MWI: disabledPlay Caller Id: enabledMandatory Message Expiry: enabledMailbox Selection: last-redirectTo display the status of the caller recording-prompt, use the show running-config command. If the prompt has been disabled, the following line appears in the output:
no voicemail conversation caller recording-promptThe show running-config output will not display any status of the prompt if the prompt is enabled.
The following example displays the output from the show system language preferred command:
se-10-0-0-0# show system language preferredPreferred Language: en_USThe following example displays the output from the show system language installed command:
se-10-0-0-0# show system language installedInstalled Languages:it_IT - Italian (Italian language pack) (2.3.0.0)es_ES - European Spanish (Spanish language pack) (2.3.0.0)en_US - US English (English language pack) (2.3.0.0)fr_FR - European French (French language pack) (2.3.0.0)ga_IE - Gaelic Irish English (Gaelic Irish language pack) (2.3.0.0)es_CO - Latin American Spanish (Latin American Spanish language pack) (2.3.0.0)es_MX - Mexican Spanish (Mexican Spanish language pack) (2.3.0.0)fr_CA - Canadian French (Canadian French language pack) (2.3.0.0)en_GB - British English (British English language pack) (2.3.0.0)da_DK - Danish (Danish language pack) (2.3.0.0)pt_BR - Brazilian Portuguese (Brazilian Portuguese language pack) (2.3.0.0)de_DE - German (German language pack) (2.3.0.0)ko_KR - Korean (Korean language pack) (2.3.0.0)zh_CN - Mandarin Chinese (Mandarin Chinese language pack) (2.3.0.0)ja_JP - Japanese (Japanese language pack) (2.3.0.0)Configuring the Ability to Leave Multiple Voice Messages in the Same Session
Starting in release 3.0, callers can leave multiple voice message for the same or different subscriber without having to be first transferred to the operator.
You can configure these options by either:
•
–
–
•
The voicebrowser.aef script is called when a call lands on voice mail pilot number. This script calls the login.vxml script internally. To pass the options to leave multiple messages as parameters of the calling script, customers can write a new .aef script to use instead of voicebrowser.aef. It is identical to the existing script, except that it will call login.jsp instead of login.vxml. It will pass the two parameters: multMsgsSameMbx and multMsgsDiffMbx. A value of 0 for these parameters means that the option is disabled, a value of 1 means that the option is enabled.
If both the above mentioned methods are used, the values passed in as the script parameters take precedence.
When callers are done leaving their message, they can use this feature by selecting from the following options:
•
"To leave another message for this mailbox, press 1"
When callers press 1, they are prompted to record their message.
•
"To leave a message for another mailbox on this system, press 2"
"When callers press 2, they are prompted to:
–
–
•
If both options are disabled or the timeout is exceeded, the call is not prompted for any input and is then either:
•
•
Prerequisites
Cisco Unity Express 3.0 or a later version
SUMMARY STEPS
1.
2.
3.
4.
5.
DETAILED STEPS
Configuring the Use of a Voice Mail Summary Prompt during Subscriber Login
Starting in release 3.0, a system-wide configuration option enables subscribers to play a summary of the new messages in the corresponding General Delivery Mailboxes (GDMs) during login. This option is applicable only to users, not to GDMs. You can configure this option using either the CLI or the GUI.
This option is disabled by default. When the option is disabled, the behavior is the same as in previous versions. Before 3.0, for a subscriber to see if there were any new messages in their associated GDMs, they would have to access an individual GDM by pressing 9 when they logged into their mailbox.
When this option is enabled, users hear a prompt that explains how many messages they have and how many of those messages are urgent. If a GDM has a spoken name, it is included in the message. Otherwise, the mailbox extension is included in the message. After this point, the functionality is the same as in previous versions.
Prerequisites
Cisco Unity Express 3.0 or a later version
SUMMARY STEPS
1.
2.
3.
DETAILED STEPS
Configuring Message Properties (Envelope) Customization
Starting in release 3.0, you can customize voice mail message playback preferences, such as which message properties subscribers hear when they retrieve a message using the TUI. These message properties are also commonly known as the message envelope.
By default, Cisco Unity Express plays all message properties. The message properties consist of the sender information, date and time of when the message was sent, reception date and time (if the message was received later than 30 minutes after it was sent), and other details such as the message number, type, priority. With this feature, you can customize the message playback to exclude information on the sender, date and time, and the day of week that the message was sent.
You can only customize the message properties of regular (new/saved/deleted) messages. You cannot customize Non-Delivery Receipts (NDR), Delayed Delivery Receipts (DDR), and broadcast messages because all available envelope information is essential in understanding those messages.
The following sections describe how to configure the following two options for configuring message properties:
•
•
Configuring Whether to Include Only Brief Message Properties
Prerequisites
Cisco Unity Express 3.0 or a later version
SUMMARY STEPS
1.
2.
3.
4.
DETAILED STEPS
Configuring Whether to Include Day-of-Week Message Properties
SUMMARY STEPS
1.
2.
3.
4.
DETAILED STEPS
Configuring Default Addressing for Sending a Voice Message
Prior to release 3.0, you could not specify whether voice messages were addressed by name or extension at the system level for all the features. Starting with release 3.0, the default setting is the same as in previous versions, which is to address the message by name.
Prerequisites
Cisco Unity Express 3.0 or a later version
SUMMARY STEPS
1.
2.
3.
4.
DETAILED STEPS
Feedback