Installing and Upgrading Cisco Unity Express Software

Table Of Contents

Installing and Upgrading Cisco Unity Express Software

Upgrading to a New License

Sequence of Tasks

Downloading the License Files

Prerequisites

What to Do Next

Installing a New Software License File

Prerequisites

What to Do Next

Installing a New Software Image

Prerequisites

Sequence of Tasks

Downloading and Installing a New Software Image

What to Do Next

Upgrading an Existing Software Image

Prerequisites

Sequence of Tasks

Downloading and Installing an Upgrade Image

What to Do Next

Installing a Software Image Using Boot Helper

Prerequisites

Sequence of Tasks

Downloading the Software Files

What to Do Next

Entering Configuration Parameter Values

What to Do Next

Installing the Software Image Files

Prerequisites

What to Do Next

Installing and Upgrading Cisco Unity Express Software

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This chapter describes the procedures to upgrade the license size or software release for existing Cisco Unity Express systems and contains the following sections:

•Upgrading to a New License

•Installing a New Software Image

•Upgrading an Existing Software Image

•Installing a Software Image Using Boot Helper

Upgrading to a New License

Use this procedure to increase the number of supported mailboxes.

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Note If your system is already configured, you cannot change the license type from Cisco CallManager to Cisco CallManager Express. To make that change, you must reinstall and reconfigure the system. The data cannot be restored.
However, you can change the license type prior to running the Initialization Wizard.

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Note If you are changing to a smaller mailbox license, verify that the system meets the new license limit before downloading the new license. For example, if you are downgrading from a 50 mailbox license to a 12 mailbox license, ensure that your system does not have more than 12 configured mailboxes. If you have more than 12 mailboxes, delete the extra mailboxes before downgrading the license.

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Sequence of Tasks

Upgrading to a new license requires the following sequence of activities:

1. Order the license SKU from the Configurator. Choose a package from the following list:

•12-mailbox package: SCUE-LIC-12CCM=

•25-mailbox package: SCUE-LIC-25CCM=

•50-mailbox package: SCUE-LIC-150CCM=

•100-mailbox package: SCUE-LIC-100CCM=

2. Download the license files from Cisco.com. See "Downloading the License Files".

3. Save the current configuration.

4. Install the new license file. See "Installing a New Software License File".

5. Run the Initialization Wizard.

6. Reboot the system.

Downloading the License Files

After ordering the appropriate license SKU, download the corresponding license file and installer file.

Prerequisites

•Have available the IP address or name of the FTP server that will store the Cisco Unity Express applications. Verify that the FTP server is accessible.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website.

2. Download the appropriate license file from the following list.

3. Copy the file to the FTP server.

DETAILED STEPS

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Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the appropriate license file from the following list:

–cue-vm-license_12mbx_ccm_2.1.x.pkg

–cue-vm-license_25mbx_ccm_2.1.x.pkg

–cue-vm-license_50mbx_ccm_2.1.x.pkg

–cue-vm-license_100mbx_ccm_2.1.x.pkg

Step 3 Copy the file to the FTP server.

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What to Do Next

Save the current configuration. After that is complete, install the new license file.

Installing a New Software License File

This section describes the procedure for installing a new software license using the online installer.

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Note Installing a Release 1.X license file on a Release 2.X system is not supported.

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Note You can also install a new language using the boot helper, but you have to do a complete installation. See the "Installing a Software Image Using Boot Helper" section.

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Prerequisites

The following information is required to install the software license file using the online installer:

•FTP server user ID

•FTP server password

•License package name (See "Software Licenses and Factory-Set Limits" for the list of license packages.)

SUMMARY STEPS

1. Save your current configuration.

2. Enter the software install command to install the new license software.

3. Enter y to continue the installation.

4. Reload the module for the license to take affect.

DETAILED STEPS

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Step 1 Save the running configuration to the startup configuration using the write command:

se-172-16-0-0# write

Step 2 Enter the software install command to install the new software:

se-172-16-0-0# software install clean url 
ftp://ftp_server_ip_address/path/cue-vm-license_25mbx_ccm_2.1.1.pkg url username username 
password password

or, to install the software when the FTP server has been configured:

se-172-16-0-0# software install clean cue-vm-license_25mbx_ccm_2.1.1.pkg

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Note To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference .

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Step 3 Enter y to continue the installation:

WARNING:: This command will install the necessary software to

WARNING:: complete a clean install.  It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n] y

Step 4 Reload the module for the license to take affect. You may continue with another install or upgrade before you reload the module.

se-172-16-0-0# reload

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What to Do Next

•Enter the show software license command to verify the software license type.

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Note If you have not yet reloaded the system with the new license, the old license information appears.

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se-172-16-0-0# show software license

Core:

 - Application mode: CCM

 - Total usable system ports: 8

Voicemail/Auto Attendant:

 - Max system mailbox capacity time: 6000

 - Default # of general delivery mailboxes: 20

 - Default # of personal mailboxes: 100

 - Max # of configurable mailboxes: 120

Languages:

 - Max installed languages: unlimited

 - Max enabled languages: 2

se-172-16-0-0#

Installing a New Software Image

This section describes the procedures for installing a new release of Cisco Unity Express software using the software installer in the application.

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Note This procedure is available to systems with a network module (NM) or 1 GB AIM. If your system has a 512 MB AIM, use the section "Installing a Software Image Using Boot Helper".

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This installation, referred to as a clean installation, erases the disk, repartitions the disk, and puts all new files on the disk. You need to restore your configuration and data with a clean installation.

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Note If you are going back to Cisco Unity Express release 2.0.1 or earlier, you must reinstall the license file for that release after completing the clean installation.

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The software files are downloaded in the background while Cisco Unity Express continues to operate. Anytime after the download is finished, an upgrade can be performed without the time necessary to download files while Cisco Unity Express operation is interrupted.

This section includes the following subsections:

•Prerequisites

•Sequence of Tasks

•Downloading and Installing a New Software Image

•What to Do Next

Prerequisites

•Cisco Unity Express 2.0.1 or a later release is currently installed. If your system has an earlier release installed, follow the procedure in "Installing a Software Image Using Boot Helper".

•Ensure that the FTP server is configured and active.

•The following information is required:

–FTP server IP address

–FTP server user ID

–FTP server password

–Software package name

•Ensure that you can ping the Cisco Unity Express network module from the FTP server.

•If Cisco Unity Express is configured to use DNS, hostnames can be used to identify the FTP server. If Cisco Unity Express is not configured to use a DNS, use the IP address of the FTP server.

Sequence of Tasks

Installing a new software image entails the following sequence of tasks:

1. Backing up your data and configuration files. See "Backing Up Files" on page 133.

2. Downloading and installing the software image files. See Downloading and Installing a New Software Image.

3. Restoring the data and configuration files. See "Restoring Files" on page 136.

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Note If you are going back to Cisco Unity Express release 2.0.1 or earlier, you must reinstall the license file for that release. See "Upgrading to a New License".

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4. Rebooting the system.

Downloading and Installing a New Software Image

Use this procedure to install a new software Cisco Unity Express software image.

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Note If you have not already done so, back up your data and configuration files before starting the installation. See "Backing Up Files" on page 133.

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SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the software files to the FTP server.

4. (Optional) Enter the software download clean command to download the new software from the FTP server.

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Note Although the software download command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.

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5. (Required for Step 4.) Enter y to continue the installation.

6. Select the language version from the language selection menu.

7. Enter x when finished with the language selection menu.

8. (Optional) Enter the software download status command to check the download status.

9. Enter the software install clean command to install the new software.

The system automatically reloads after the installation is complete.

10. Enter y to begin the initial configuration.

11. Enter y to restore the configuration saved in flash memory or n to use your backup to restore your configuration.

12. Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

DETAILED STEPS

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Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-vm.2.1.x.pkg (main package files)

–cue-vm-full.2.1.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.1.x.pkg (language package file)

–cue-vm-language-pack.2.1.x.prt1 (language prompts)

where language is one of de_DE (German), en_US (U.S. English), es_ES (European Spanish), or fr_FR (European French).

Step 3 Copy the software files to the FTP server.

Step 4 (Optional) Enter the software download clean command to download the new software from the FTP server:

se-172-16-0-0# software download clean url ftp://ftp_server_ip_address/cue-vm.2.1.1.pkg 
username username password password

or, if the FTP server has been configured:

se-172-16-0-0# software download clean pkg cue-package.pkg

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Note If the FTP server has been set in configuration mode, you do not need to use the FTP parameters. To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference

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Step 5 (Required for Step 4.) Enter y to continue the download:

WARNING:: This command will download the necessary software to

WARNING:: complete a clean install.  It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n] y

Step 6 Select the language version from the language selection menu:

Language Selection Menu:

Num.     Selected  Installed  Language Name

-------------------------------------------

 1                            FRA CUE Voicemail European French (2.1.0) 

 2                            ESP CUE Voicemail European Spanish (2.1.0) 

 3                            DEU CUE Voicemail German (2.1.0) 

 4                            ENG CUE Voicemail US English (2.1.0)

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

>4

Step 7 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished.

Language Selection Menu:

Num.     Selected  Installed  Language Name

-------------------------------------------

 1                            FRA CUE Voicemail European French (2.1.0) 

 2                            ESP CUE Voicemail European Spanish (2.1.0) 

 3                            DEU CUE Voicemail German (2.1.0) 

 4            *               ENG CUE Voicemail US English (2.1.0)

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

>x

At this point the new software will load from the FTP server and the system will restart.

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Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express network module.

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Step 8 (Optional) Enter the software download status command to check the download status:

se-172-16-0-0# software download status 

Download request in progress.

downloading file : cue-vm.2.2.prt1

bytes downloaded : 18612224

se-172-16-0-0# 

se-172-16-0-0# software download status

Download request completed successfully.

se-172-16-0-0# 

Step 9 Enter the software install clean command to install the new software:

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Caution This step cleans the disk. All configuration and voice messages will be lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup first.

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se-172-16-0-0# software install clean url ftp://ftp_server_ip_address/cue-vm.2.1.1.pkg 
username username password password

or, to install the software when the FTP server has been configured:

se-172-16-0-0# software install clean cue-package.pkg

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Note To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference

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Step 10 Enter y to begin the initial configuration:

IMPORTANT::

IMPORTANT::    Welcome to Cisco Systems Service Engine

IMPORTANT::     post installation configuration tool.

IMPORTANT::

IMPORTANT:: This is a one time process which will guide

IMPORTANT:: you through initial setup of your Service Engine.

IMPORTANT:: Once run, this process will have configured

IMPORTANT:: the system for your location.

IMPORTANT::

IMPORTANT:: If you do not wish to continue, the system will be halted

IMPORTANT:: so it can be safely removed from the router.

IMPORTANT::

Do you wish to start configuration now (y,n)? y

Step 11 Enter the appropriate response y or n. See the output below to determine your configuration needs.

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Note If this is a new install or the Flash has been erased, this output will not be displayed.

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IMPORTANT::

IMPORTANT:: A Cisco Unity Express configuration has been found in flash.

IMPORTANT:: You can choose to restore this configuration into the

IMPORTANT:: current image.

IMPORTANT::

IMPORTANT:: A stored configuration contains some of the data from a

IMPORTANT:: previous installation, but not as much as a backup. For

IMPORTANT:: example: voice messages, user passwords, user PINs, and

IMPORTANT:: auto attendant scripts are included in a backup, but are

IMPORTANT:: not saved with the configuration.

IMPORTANT::

IMPORTANT:: If you are recovering from a disaster and do not have a

IMPORTANT:: backup, you can restore the saved configuration.

IMPORTANT::

IMPORTANT:: If you are going to restore a backup from a previous

IMPORTANT:: installation, you should not restore the saved configuration.

IMPORTANT::

IMPORTANT:: If you choose not to restore the saved configuration, it

IMPORTANT:: will be erased from flash.

IMPORTANT::

Would you like to restore the saved configuration? (y,n)

Step 12 Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

MPORTANT::

IMPORTANT::        Administrator Account Creation

IMPORTANT::

IMPORTANT:: Create an administrator account. With this account,

IMPORTANT:: you can log in to the Cisco Unity Express GUI and

IMPORTANT:: run the initialization wizard.

IMPORTANT::

Enter administrator user ID:

  (user ID): Admin

Enter password for admin:

  (password): ******

Confirm password for admin by reentering it:

  (password): ******

SYSTEM ONLINE

se-172-16-0-0>

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What to Do Next

1. Restore the data and configuration files. See "Restoring Files" on page 136.

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Note If you do not have any backup files for your system and cannot do a restore of the data, run the Initialization Wizard as described in the Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager.

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2. I f you installed a Cisco Unity Express release 2.0.1 or earlier, reinstall the license file for that release. See "Upgrading to a New License".

3. Reboot the system.

4. Enter the Cisco Unity Express command environment. See "Entering the Command Environment".

Upgrading an Existing Software Image

This section describes the procedures for upgrading an existing release of Cisco Unity Express software using the software installer in the application.

An upgrade of your existing image will only replace files on the disk necessary to create the new software image. Your existing configuration and voicemail will not be erased.

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Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.

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The software files are downloaded in the background while Cisco Unity Express continues to operate. Anytime after the download is finished, an upgrade can be performed without the time necessary to download files while Cisco Unity Express operation is interrupted.

This section includes the following subsections:

•Prerequisites

•Sequence of Tasks

•Downloading and Installing an Upgrade Image

•What to Do Next

Prerequisites

•Cisco Unity Express 2.0.1 is currently installed.

•Ensure that the FTP server is configured and active.

•The following information is required:

–FTP server IP address

–FTP server user ID

–FTP server password

–Software package name

•Ensure that you can ping the Cisco Unity Express network module from the FTP server.

•If Cisco Unity Express is configured to use DNS, hostnames can be used to identify the FTP server. If Cisco Unity Express is not configured to use a DNS, use the IP address of the FTP server.

Sequence of Tasks

Upgrading to a new software image entails the following sequence of tasks:

1. (Recommended) Backing up your data and configuration files. See "Backing Up Files" on page 133.

2. Downloading and installing the software image files. See "Downloading and Installing an Upgrade Image"

3. (Optional) Restoring the data and configuration files. See "Restoring Files" on page 136.

4. Rebooting the system.

Downloading and Installing an Upgrade Image

Use this procedure to upgrade an existing Cisco Unity Express release.

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Note If you have not already done so, back up your data and configuration files before starting the upgrade. See "Backing Up Files" on page 133.

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SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the other software files to the FTP server.

4. (Optional) Enter the software download upgrade command to download the new software.

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Note Although the software download command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.

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5. (Required for Step 4.) Enter y to continue the download.

6. (Optional) Enter the software download status command to verify the download.

7. Enter the software install upgrade command to install the new software.

8. Enter y to install the upgrade or n to stop the installation procedure.

The system automatically reloads after the upgrade is complete.

9. Enter the show software versions command to verify the upgrade.

DETAILED STEPS

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Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-vm.2.1.x.pkg (main package files)

–cue-vm-full.2.1.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.1.x.pkg (language package file)

–cue-vm-language-pack.2.1.x.prt1 (language prompts)

where language is one of de_DE (German), en_US (U.S. English), es_ES (European Spanish), or fr_FR (European French).

–cue-vm-upgrade.2.1.x.prt1

–cue-vm-language-upg-lang-pack.2.1.x.prt1

where language is one of de_DE (German), en_US (U.S. English), es_ES (European Spanish), or fr_FR (European French).

Step 3 Copy the software files to the FTP server.

Step 4 (Optional) Enter the software download upgrade command to download the software from the FTP server:

se-172-16-0-0# software download upgrade url ftp://ftp_server_ip_address/cue-package.pkg

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Note This example uses the default anonymous FTP user.

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or, if the FTP server has been configured:

se-172-16-0-0# software download upgrade pkg cue-package.pkg

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Note If the FTP server has been set in configuration mode, you do not need to use the FTP parameters.

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Step 5 (Required for Step 4.) Enter y to begin the download:

WARNING:: This command will download the necessary software to 

WARNING:: complete an upgrade.  It is recommended that a backup be done 

WARNING:: before installing software. 

Would you like to continue? [n] y

Downloading  cue-vm.2.2.pkg

Bytes downloaded :  63648 

Validating package signature ... done

Validating installed manifests ..........complete.

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Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express network module.

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At this point the new software will load from the FTP server and the system will restart.

Step 6 (Optional) Enter the software download status command to check the download status:

se-172-16-0-0# software download status 

Download request in progress.

downloading file : cue-vm.2.2.prt1

bytes downloaded : 18612224

se-172-16-0-0# 

se-172-16-0-0# software download status

Download request completed successfully.

se-172-16-0-0# 

Step 7 Enter the software install upgrade command to install the new software:

se-172-16-0-0# software install upgrade url ftp://ftp_server_ip_address/cue-package.pkg

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Note This example uses the default anonymous FTP user.

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se-172-16-0-0# software install upgrade pkg cue-package.pkg

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Note In this example, the files were previously downloaded using the software download command or the FTP server has been configured.

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Step 8 Enter y to begin the upgrade:

WARNING:: This command will install the necessary software to

WARNING:: complete an upgrade.  It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n] y

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Caution An upgrade does not replace everything on the disk, just the files necessary to make the upgrade. It is recommended that you do a backup before any software installation.

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Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.

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The system reloads after the upgrade is complete.

Step 9 Use the show software versions command to verify an upgrade. The following shows the versions after upgrading from 2.0 to 2.1.

se-172-16-0-0# show software versions

Installed Packages:

 - Bootloader (Primary)  1.0.17

 - Global  2.1.1

 - Voice Mail  2.1.0

 - Bootloader (Primary)  2.0.1

 - Core  2.1.0

 - Installer  2.1.0

 - Auto Attendant  2.1.0

Installed Languages:

- US English  2.1.0

se-172-16-0-0#

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What to Do Next

Reboot the system.

Installing a Software Image Using Boot Helper

This section describes the procedures for installing a new release of Cisco Unity Express software using the boot helper.

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Note The boot helper is intended for emergency use or ''first time'' installations, such as going from 1.1(2) to 2.1. The helper supports only installations of licenses and full images. The helper mode does not support upgrades or language-only installations.

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Prerequisites

•Ensure that the TFTP and FTP servers are configured and active. If the TFTP and FTP servers reside on the same computer, ensure that the TFTP and FTP programs are activated.

•Ensure that you can ping the Cisco Unity Express module from the TFTP and FTP servers.

Sequence of Tasks

Installing a new software image entails the following sequence of tasks:

1. Downloading the software image files. See "Downloading the Software Files".

2. Backing up your data and configuration files. See "Backing Up Files" on page 133.

3. Entering configuration parameter values. See "Entering Configuration Parameter Values".

4. Installing the software files. See "Installing the Software Image Files".

5. Restoring the data and configuration files. See "Restoring Files" on page 136.

6. Rebooting the system.

Downloading the Software Files

Downloading the Cisco Unity Express software files is the first software installation task. Review the prerequisites listed above to ensure that all servers and modules are active and available.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website.

2. Download the Cisco Unity Express software files.

3. Copy the cue-installer.2.1.x file to the TFTP server.

4. Copy the other software files to the FTP server.

DETAILED STEPS

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Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-installer.2.1.x (Helper installer)

–cue-vm-installer.2.1.x.prt1 (installer payload file)

–cue-vm.2.1.x.pkg (main software package file)

–cue-vm-full.2.1.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.1.x.pkg (language package file)

–cue-vm-language-pack.2.1.x.prt1 (language prompts)

where language is one of de_DE (German), en_US (U.S. English), es_ES (European Spanish), or fr_FR (European French).

Step 3 Copy the cue-installer.2.1.x file to the TFTP server.

Step 4 Copy the other software files to the FTP server.

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What to Do Next

•Back up your data and configuration files. See "Backing Up Files" on page 133.

•After backing up the files, configure several parameter values. See "Entering Configuration Parameter Values".

Entering Configuration Parameter Values

You must configure several parameters in the Cisco Unity Express server to be able to download the Cisco Unity Express software files.

SUMMARY STEPS

1. reload

2. Type "***" to go into the boot loader mode.

3. config

4. Enter the values for the following parameters:

–Network module's IP address

–Subnet mask

–TFTP server address

–Gateway router address

–Ethernet interface is internal

–Default helper image is cue-installer.2.1.x

–Default boot setting

–Default bootloader

5. Boot the NM with the boot helper.

DETAILED STEPS

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Step 1 Type reload to restart the system.

Step 2 Type "***" to go into the boot loader mode.

Step 3 Type config to go into configuration mode.

Step 4 Enter the values for the following parameters:

•Network module's IP address

•Subnet mask

•TFTP server address

•Gateway router address

•Ethernet interface: internal

•Default helper image: cue-installer.2.1.1

•Default boot: disk

•Default bootloader: press Enter

Step 5 Type boot helper to begin the installation. This will load the installer

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What to Do Next

Install the software files. See "Installing the Software Image Files".

Installing the Software Image Files

After downloading the software files and backing up your data, you are ready to install the software image files.

Prerequisites

Installing the software image files requires the following information:

•TFTP server IP address

•FTP server IP address

•FTP server user ID

•FTP server password

•Software package name

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Note Back up current system configurations and data before installing new software.

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SUMMARY STEPS

Starting from NM EXEC mode:

1. Select the first choice, Install Software, from the install menu.

2. Enter the package name, FTP server address, username, and password.

3. Select the language version from the language selection menu.

4. Enter x when finished with the language selection menu.

5. Enter y to begin the initial configuration in the post installation configuration menu.

6. Enter y to restore the configuration saved in flash memory or n to use your backup to restore your configuration.

7. Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

DETAILED STEPS

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Step 1 Select the first choice, Install Software, from the install menu:

Welcome to Cisco Systems Service Engine Helper Software

Please select from the following

1       Install software

2       Reload module

(Type '?' at any time for help)

Choice: 1

Step 2 Enter the package name, FTP server address, username, and password:

Package name: cue-vm.2.1.1.pkg

Server url: ftp://10.33.162.120/

Username: cue

Password: ******

Software installation will clear disk contents

Continue [y/n]? y

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Caution This step cleans the disk. All configuration and voice messages will be lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup first.

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Step 3 Select the language version from the language selection menu:

Language Selection Menu:

Num.     Selected  Installed  Language Name

-------------------------------------------

 1                            FRA CUE Voicemail European French (2.1.0) 

 2                            ESP CUE Voicemail European Spanish (2.1.0) 

 3                            DEU CUE Voicemail German (2.1.0) 

 4                            ENG CUE Voicemail US English (2.1.0)

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

>4

Step 4 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished.

Language Selection Menu:

Num.     Selected  Installed  Language Name

-------------------------------------------

 1                            FRA CUE Voicemail European French (2.1.0) 

 2                            ESP CUE Voicemail European Spanish (2.1.0) 

 3                            DEU CUE Voicemail German (2.1.0) 

 4            *               ENG CUE Voicemail US English (2.1.0)

Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection

>x

The system installs the software. After the installation is complete, the system reloads.

Step 5 Enter y to begin the initial configuration:

IMPORTANT::

IMPORTANT::    Welcome to Cisco Systems Service Engine

IMPORTANT::     post installation configuration tool.

IMPORTANT::

IMPORTANT:: This is a one time process which will guide

IMPORTANT:: you through initial setup of your Service Engine.

IMPORTANT:: Once run, this process will have configured

IMPORTANT:: the system for your location.

IMPORTANT::

IMPORTANT:: If you do not wish to continue, the system will be halted

IMPORTANT:: so it can be safely removed from the router.

IMPORTANT::

Do you wish to start configuration now (y,n)? y

Step 6 Enter the appropriate response y or n. See the output below to determine your configuration needs.

IMPORTANT::

IMPORTANT:: A Cisco Unity Express configuration has been found in flash.

IMPORTANT:: You can choose to restore this configuration into the

IMPORTANT:: current image.

IMPORTANT::

IMPORTANT:: A stored configuration contains some of the data from a

IMPORTANT:: previous installation, but not as much as a backup. For

IMPORTANT:: example: voice messages, user passwords, user PINs, and

IMPORTANT:: auto attendant scripts are included in a backup, but are

IMPORTANT:: not saved with the configuration.

IMPORTANT::

IMPORTANT:: If you are recovering from a disaster and do not have a

IMPORTANT:: backup, you can restore the saved configuration.

IMPORTANT::

IMPORTANT:: If you are going to restore a backup from a previous

IMPORTANT:: installation, you should not restore the saved configuration.

IMPORTANT::

IMPORTANT:: If you choose not to restore the saved configuration, it

IMPORTANT:: will be erased from flash.

IMPORTANT::

Would you like to restore the saved configuration? (y,n)

Step 7 Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

IMPORTANT::        Administrator Account Creation

IMPORTANT::

IMPORTANT:: Create an administrator account. With this account,

IMPORTANT:: you can log in to the Cisco Unity Express GUI and

IMPORTANT:: run the initialization wizard.

IMPORTANT::

Enter administrator user ID:

  (user ID): Admin

Enter password for admin:

  (password): ******

Confirm password for admin by reentering it:

  (password): ******

se-172-16-0-0# 

---

What to Do Next

1. Restore the data and configuration files. See "Restoring Files" on page 136.

2. Reboot the system.