Notes on Unified CCE Release 12.0 VM Configurations

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Updated:November 9, 2019

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Notes on Unified CCE Release 12.0 VM Configurations



Contents

 

Unified CCE Administration Client VM configurations are deployed using the following OVA templates:

  • Client on Windows 7: UCCEAW_12.0_Win7_vmv9_v1.0.ova
  • Client on Windows 8: UCCEAW_12.0_Win8_vmv9_v1.0.ova
  • Client on Windows Server 2012 R2: UCCE_12.0_Win2012_vmv9_v1.0.ova

Unified CCE Live Data Server VM configurations are deployed using OVA template UCCELD_12.0_CVOS_vmv8_v1.0.ova.

Unified CCE Identity Service (IdS) Server VM configurations are deployed using OVA template IDS-STANDALONE_1.0.1_vmv8_v1.0.ova.

All other Unified CCE VM configurations are deployed using OVA template UCCE_12.0_Win2012_vmv9_v1.0.ova.

Notes on Router VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) or Unified Intelligent Contact Management Enterprise (ICME) Router Virtual Machine configuration sized for the capacity limits shown below.

Capacity Limits: 

  • CCE: 12,000 Agents (105 cps)
  • ICME: 28,800 Agents (115 cps)


Notes on Logger VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) or Unified Intelligent Contact Management Enterprise (ICME) Logger Virtual Machine configuration sized for the capacity limits shown below.

Capacity Limits: 

  • CCE: 12,000 Agents For details, see the Solution Design Guide for Cisco Unified Contact Center Enterprise.
  • ICME: 28,800 Agents


Notes on Rogger VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) or Unified Intelligent Contact Management Enterprise (ICME) Rogger (co-resident Router and Logger) Virtual Machine configuration sized for a maximum capacity of 4,000 agents.


Notes on Small PG VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Small Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 250 agents.

Supports the following deprecated OVA:

  • Small TDM ACD PG


Notes on Medium PG VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Medium Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 2,000 active agents and 7 All Events Clients. This OVA must be used for the following PGs in a Virtual Machine configuration.

  • Agent PG
  • VRU PG
  • MR PG

Supports the following deprecated OVAs:

  • UCC Gateway PG
  • UCM Agent PG
  • Large TDM ACD PG
  • Avaya ACD PG
  • Small and Large VRU PG
  • Small and Large MR PG
  • Small Generic PG


Notes on Large PG VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Large Peripheral Gateway (PG) Virtual Machine configuration sized for a maximum capacity of 2,000 active agents and 20 All Events Clients. This OVA must be used for the following PGs in a Virtual Machine configuration.

  • Agent PG
  • VRU PG
  • MR PG

Supports the following deprecated OVAs:

  • Large Generic PG
  • UCM Agent PG

Notes on Administration Client VM Configuration for Version 12.0 (to)

Used for Unified CCE Administration Clients. May also be used for ISE.

The OVA is also supported on Windows client operating systems.


Notes on Administration Server - AW VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Administration Workstation (AW) Server Virtual Machine configuration sized for an administration and data server with a maximum capacity of 50 reporting users.


Notes on AW-HDS VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server (AW-HDS) Virtual Machine configuration sized for a real-time and historical administration and data server with a maximum capacity of 200 reporting users.


Notes on AW-HDS-DDS VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Administration Workstation-Historical Data Server-Detailed Data Server (AW-HDS-DDS) Virtual Machine configuration sized for a real-time, historical, and detailed data administration and data server with a maximum capacity of 200 reporting users.


Notes on HDS-DDS VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Historical Data Server-Detailed Data Server (HDS-DDS) Virtual Machine configuration sized for a historical and detailed data server with a maximum capacity of 200 reporting users.


Notes on Sigtran Gateway VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Sigtran Gateway Virtual Machine configuration.


Notes on Remote Silent Monitor VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Remote Silent Monitor Virtual Machine configuration sized for a maximum capacity of 80 concurrent sessions.

 

Notes on Extra  Large Live Data Server VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Large Live Data Server sized for the capacity limits shown below.

Capacity Limits: 

  • 24,000 Agents
  • 24,000 Live Data clients
  • Up to 24 Unified CCE Agent Peripherals


Notes on Large Live Data Server VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Large Live Data Server sized for the capacity limits shown below.

Capacity Limits: 

  • 12,000 Agents. For details, see the Solution Design Guide for Cisco Unified Contact Center Enterprise.
  • 12,000 Live Data clients
  • Up to 12 Unified CCE Agent Peripherals


Notes on Small Live Data Server VM Configuration for Version 12.0 (top)

Cisco Unified Contact Center Enterprise (CCE) Small Live Data Server sized for the capacity limits shown below.

Capacity Limits: 

  • 4,000 Agents
  • 4,000 Live Data clients
  • Up to 4 Unified CCE Agent Peripherals

 

Notes on Co-resident Live Data, Unified Intelligence Center, Cisco Identity Service for Version 12.0 (top)

Capacity Limits for 2000 Agents:

  • 2,000 Live Data Reporting Clients 
  • 200 Unified Intelligence Center Reporting Clients
  • Up to 4 Unified CCE Agent Peripherals


Notes on Cisco Identity Service (IdS) Standalone Server VM Configuration for Version 12.0 (top)

Used for Cisco Single Sign-On Identity Service (IdS) standalone server deployments sized for the capacity limits shown below:

Capacity Limits for 2000, 4000, and 12000 Agents:

  • 4 vCPUs
  • 1500 Mhz

Capacity Limits for 24000 Agents:

  • 8 vCPUs
  • 3000 Mhz


Notes on Cisco Remote Expert Mobile Application Server VM Configuration for Version 12.0 (top)

Cisco Remote Expert Mobile Application Server (REAS) sized for the capacity limits shown below.

Capacity Limits:

REAS Platform vCPU Non-Transcoded Sessions Transcoded Sessions Expert Assist Sessions
Small OVA 4 core 100 per node (signaling only) 100 per node (signaling only) 100 per node

The following guidelines apply when clustering Cisco Remote Expert Mobile for mobile and web access:

  • A REAS node can be deployed in a small OVA or large OVA.
  • Remote Expert Mobile Base HA deployment has 4 nodes (2 REAS and 2 REMB) and can support up to 100 video and audio calls in a high availability configuration.
  • All REAS nodes of must use identical OVA templates.
  • For service continuity, all REAS nodes should not be deployed on the same physical server.
  • REAS & REMB nodes may be deployed jointly on the same physical server as long server CPU, Memory and Disk space are not in contention.
  • Up to 4 REAS and 20 REMB may be deployed to increase cluster capacity to 1,000 sessions.

Note: Remote Expert Mobile capacity planning must also consider the capacity of the associated Unified CM cluster(s) and CUBE nodes.

Notes on Cisco Remote Expert Mobile Media Broker VM Configuration for Version 12.0 (top)

Cisco Remote Expert Mobile Media Broker (REMB) sized for the capacity limits shown below.

Capacity Lmits:

REAS Platform vCPU Non-Transcoded Sessions Transcoded Sessions Expert Assist Sessions
Large OVA 8 core 90 per node 0 per node NA


45 per node 5 per node NA


0 per node 10 per node NA

The following guidelines apply when clustering Cisco Remote Expert Mobile for mobile and web access:

  • Remote Expert Mobile Base HA deployment has 4 nodes (2 REAS and 2 REMB) and can support up to 100 video and audio calls in a high availability configuration.
  • Transcoding between VP8 and H.264 as well as Opus and G.711/G.729 performance varies depending on video resolution, frame rate, bitrate as well as server type, virtualization or bare metal OS installs, processors as well codec types.
  • REMB nodes should only use the large OVA templates.
  • For service continuity, all REMB nodes should not be deployed on the same physical server.
  • REAS & REMB nodes may be deployed jointly on the same physical server as long server CPU, Memory and Disk space are not in contention.
  • Up to 4 REAS and 20 REMB may be deployed to increase cluster capacity to 1,000 sessions.

Note: Remote Expert Mobile capacity planning must also consider the capacity of the associated Unified CM cluster(s) and CUBE nodes.

Notes on Cisco Enterprise Chat and Email for Version 12.0 (top)

Cisco Enterprise Chat and Email (ECE) specifications apply only for ECE 400 agent on-box deployments. The disk storage comprises of 3 datastores with the following capacities each: 80 GB, 50 GB, and 300 GB.

Notes on VM vDisk Configuration for Databases (top)

This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment.

 



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