Table Of Contents
Managing and Monitoring Cisco Unity
Cisco Unity Reporting
Managing and Monitoring Cisco Unity
This chapter describes the tools available for managing and monitoring Cisco Unifed CCX and Cisco Unity.
For Cisco Unity, the following tools are available:
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Unity Advanced Settings Tool—This tool allows you to safely edit many of the "hidden registry settings" that commonly need to be modified. These are items that are not on the SA interface and require users to add/edit keys to the registry.
•Alternative Directory Handler Prompts—This is a zip file containing different wording on the prompts that outside callers hear when they go to find a subscriber by spelling their name in the directory handler.
•AudioStat utility—This tool allows audio driver statistics to be viewed in real time. The information provided by AudioStat can help isolate audio quality issues due to packet delay and codec-related problems.
Caution
Cisco recommends using this tool only with Cisco TAC supervision.
•Bridge Analog Network And Node Analyzer (BANANA)—BANANA is a stand-alone application that runs on the Cisco Unity Bridge server. It is designed to assist with monitoring and troubleshooting of analog communication between the Bridge and other Octel nodes in the analog network. It also provides detail and summary information of call activity. BANANA contains an administration application called the BANANA admin that allows you to control how BANANA:
–Extracts information from the call traces on the Bridge server and presents different views of the data.
–Monitors the call logs for error conditions and logs warnings or errors to the Windows Event Viewer.
–Generates test calls to any of the Octel systems that are networked with the Bridge server.
With the BANANA admin, you can also install and configure the BANANA service to do any or all of the above tasks at configurable intervals.
•Cisco Unity Bridge Bulk Node Utility (CUBBNUT)—This utility allows a Cisco Bridge administrator to add, change or delete Unity and Octel nodes via a .csv file.
•BulkEdit Utility—The BulkEdit Utility is designed to allow you to select large numbers of call handlers or subscribers and make changes to them in bulk quickly and easily. Nearly every value you can see and edit via the SA is available to change en mass using BulkEdit as well as a few items not visible in the SA
•Bulk Subscriber Delete tool—This is a wizard tool that allows you to delete large numbers of subscribers from Unity. For example, installations at schools and universities where there is a large number of users that "turn over" at the end of the year. Removing subscribers from Unity one at a time through the SA is time consuming and tedious and it also leaves the user's directory and messaging accounts in AD and Exchange which may or may not be desirable.
This tool give you the option of only removing the subscriber information from Unity or removing the directory and messaging accounts for selected users entirely. You can choose subscribers based on their Class of Service membership, extension range, switch association, mailstore association, location assignment (for remote users), node ID (for Bridge users) or you can import them from a custom CSV file.
•Directory Walker—This utility walks the directory and makes the checks on all call handler, subscriber, subscriber template, interview handler, locations and directory handler objects in the database. If there's a problem the string "(error)" will appear in red in the output HTML. Warning strings in yellow that start with "(warning) are also logged for items that you should check on but are not necessarily problems. If an item is automatically fixed, a string that starts with "(fixed) will be logged in green directly under the error to indicate what was done.
•Subscriber Information Dump utility—This utility allows you to quickly dump out specific information about the subscribers in their system to a file they can be viewed or imported into another application such as a database utility or Excel. The file generated automatically creates a header row that lists the data type found in that column of the output for ease of import into other programs. This tool includes both full subscribers (Exchange and Domino) as well as "remote subscribers" (AMIS, VPIM, Bridge, SMTP).
Cisco Unity Reporting
The following tools provide reporting capabilites for Cisco Unity
•Bridge Traffic Analyzer - The Bridge Traffic Analyzer is a tool that allows administrators to obtain traffic data on their Cisco Bridge units to determine:
–total size of messages sent
–number of messages sent
–which servers messages have come from or gone to
–how long it takes for messages to arrive at their destinations
–how many analog ports are in use for message transport
–· How many failures were there sending and receiving messages between various nodes
This tool allows you to generate the following reports:
–Port Availability Report
–Message Queue Activity Report
–Message Latency Report
–Node Message Traffic Report
–Non-delivery Notifications Report
Authentication validates the user ID and password that are submitted during log in. An alarm gets raised when an invalid user ID and/or the password gets used.
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