Network Management Tools Configuration

Table Of Contents

Network Management Tools Configuration

Cisco Unified Operations Manager

Configuring IP Telephony Components for Monitoring

Configuring Cisco Unified Operations Manager for Each Component

Monitoring Alert Example

CiscoWorks Resource Manager Essentials

Network Management Tools Configuration

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This chapter provides an overview of how two network management tools, Cisco Unified Operations Manager and CiscoWorks Resource Manager Essentials, were configured during Cisco Unified Communications Release 5.0(2) testing for IP telephony systems. It describes the deployed test environment, but does not contain detailed installation and configuration instructions.

For detailed information about installing, configuring, and administering Cisco Unified Operations Manager and CiscoWorks Resource Manager Essentials, refer to the documents shown in Table 19-1.

Table 19-1 Cisco Unified Operations Manage and CiscoWorks Resource Manager Essentials Documentation 

Product	Document	URL
Cisco Unified Operations Manager	General Unified Operations Manager documentation	http://www.cisco.com/en/US/products/ps6535/ tsd_products_support_series_home.html
	Installation Guide for Cisco Unified Operations Manager 1.1	http://www.cisco.com/en/US/products/ps6535/ products_installation_guide_book09186a008063c22a.html
	Quick Start Guide for Cisco Unified Operations Manager 1.1	http://www.cisco.com/en/US/products/ps6535/ products_quick_start09186a0080627fa3.html
	User Guide for Cisco Unified Operations Manager 1.1	http://www.cisco.com/en/US/products/ps6535/ products_user_guide_book09186a0080639558.html
CiscoWorks Resource Manager Essentials	General Resource Manager Essentials documentation	http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html
	Installation and Setup Guide for Resource Manager Essentials 4.0.3 on Windows (With LMS 2.5.1)	http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_installation_guide_book09186a008050faf6.html
	Installation and Setup Guide for Resource Manager Essentials 4.0.3 on Solaris (With LMS 2.5.1)	http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_installation_guide_book09186a00805b4a60.html
	User Guide for Resource Manager Essentials 4.0.3 (With LMS 2.5.1)	http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_book09186a008055b137.html

Cisco Unified Operations Manager

The Cisco Unified Operations Manager provides a consolidated view of the entire Cisco Unified Communications infrastructure and presents the current operational status of each element in the network. It continuously monitors the current operational status of various Cisco components. The Cisco Unified Operations Manager also provides diagnostic capabilities for faster trouble isolation and resolution.

For Cisco Unified Communications Release 5.0(2) system testing, Cisco Unified Operations Manager was installed on a Cisco MCS-7845 in the Very Large Campus with Clustering over the WAN site model. The Cisco Unified Operations Manager server was configured to monitor components at this site as well as remotely monitor components at other sites. The types of devices monitored during testing included:

•Cisco routers, including Unified SRST routers

•Cisco Catalyst switches

•Cisco gateways

•Cisco Unity and Unity Connection servers

•Cisco Emergency Responder servers

•Cisco Unified MeetingPlace and Unified MeetingPlace Express servers

•Cisco Unified Contact Center Express servers

•Cisco Unified MobilityManager servers

•Cisco Unified IP Phones

Customized polling groups and thresholds for the groups were configured according to the instructions in the Cisco Unified Operations Manager documentation. Figure 19-1 shows the Monitoring Dashboard window of the Cisco Unified Operations Manager administration interface used to monitor the test network.

Figure 19-1 Cisco Unified Operations Manager Administration Interface

During system testing, the Monitoring Dashboard functions appearing on this window were used as follows:

•System Level View was used to view the topology of various site models.

•Alerts and Events was used to monitor alerts generated by problem conditions on the test network

•Service Quality Alerts was used to notify test engineers when mean opinion scores (MOS) values fell below configured thresholds.

•IP Phone Status was used to check the status of phones in the test beds and confirm that new firmware loads were installed.

Figure 19-2 shows the System Level View for several sites in the test network, including several SRST sites.

Figure 19-2 Service Level View Example

Configuring IP Telephony Components for Monitoring

Cisco Unified Operations Manager uses Simple Network Management Protocol (SNMP) to collect statistics and status information from various Cisco components in the network. Each Cisco component must be configured with the Cisco Unified Operations Manager as an SNMP notification destination, so that the component will forward SNMP traps to the Cisco Unified Operations Manager for monitoring. For example, on IOS-based routers and switches in the system test environment, the following configuration commands were included:

snmp-server community public RO

snmp-server system-shutdown

snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart

snmp-server enable traps tty

snmp-server host 10.9.12.21 version2

In the test environment. 10.9.12.21 was the IP address of the Cisco Unified Operations Manager server.

For instructions on configuring the Cisco Unified Operations Manager server as an SNMP destination (sometimes referred to as a "trap receiver") for some Cisco components, seeTable 19-2.

Table 19-2 Cisco Documentation for Setting SNMP Notification Destinations 

Component	Instructions for Setting SNMP Notification Destinations Located In
Cisco Unified CallManager Release 5.0 servers1	Cisco Unified CallManager Serviceability Administration Guide, Release 5.0(2), "SNMP V1/V2c Configuration" or "SNMP V3 Configuration" chapters http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008062a996.html
Cisco Unified CallManager Release 4.1(2) servers	Cisco Unified CallManager Serviceability Administration Guide, Release 4.1(2), "Simple Network Management Protocol Configuration" chapter http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00802de94b.html
Cisco Unity2	Cisco Unity Maintenance Guide (With Microsoft Exchange), Release 4.0(5), "Configuring Cisco Unity for Maintenance Tasks" chapter http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_maintenance_guide_chapter09186a008044381c.html
Cisco Unity Express	Cisco Unity Express 2.2 System Monitoring Guide, "Configuring System Monitoring for Cisco Unity Express" chapter http://www.cisco.com/en/US/products/sw/voicesw/ps5520/prod_troubleshooting_guide_chapter09186a00804cc405.html#wp1057987
Cisco Emergency Responder	Cisco Emergency Responder Administration Guide 1.3(1), "Administration Web Interface For Cisco Emergency Responder 1.3(1)" appendix http://www.cisco.com/en/US/products/sw/voicesw/ps842/products_administration_guide_chapter09186a00806173f1.html#wp1006155
Cisco Unified MeetingPlace	Administrator's Guide for Cisco MeetingPlace Audio Server Release 5.3, "Cisco MeetingPlace SNMP" appendix http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_administration_guide_chapter09186a00803339cd.html
Cisco Unified MeetingPlace Express	Administrator's Configuration and Maintenance Guide for Cisco MeetingPlace Express Release 1.1, "Maintaining the Cisco MeetingPlace Express System" chapter http://www.cisco.com/en/US/products/ps6533/products_administration_guide_chapter09186a0080579e27.html
Cisco Unified MobilityManager	Cisco Unified MobilityManager Administration Guide, Release 1.2, "System Configuration" chapter http://www.cisco.com/en/US/products/ps6567/products_administration_guide_chapter09186a0080646073.html#wp1069220

1 When configuring the public community string on the Cisco Unified CallManager Serviceability SNMP Community String Configuration window, make certain you assign ReadWriteNotify access privileges to the string so that it can be replicated on all nodes in the Cisco CallManager cluster. Also, verify that the Cisco CallManager SNMP Service is activated on all Unified CallManager servers in the cluster. 2 If you are integrating Cisco Unity with IBM Lotus Domino or using a different version of Cisco Unity, see http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html for the appropriate Cisco Unity Maintenance Guide.

Configuring Cisco Unified Operations Manager for Each Component

The Cisco Unified Operations Manager application runs on top of a CiscoWorks Common Services platform. CiscoWorks Common Services are bundled with Cisco Unified Operations Manager software and automatically installed as part of the Cisco Unified Operations Manager installation.

In order for a device to be monitored by the Cisco Unified Operations Manager, you must first enter its credentials in the CiscoWorks Common Services Device and Credentials Repository (DCR) by accessing the Common Services administration window and choosing Devices and Credentials > Device Management.

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Note Alternatively, device credentials can also be entered using the Cisco Unified Operations Manager administration interface. However, using this approach, the device credentials can only be accessed by the Unified Operations Manager . If you are also using other network management tools that run on top of CiscoWorks Common Services (such as CiscoWorks Resource Manager Essentials), the best practice is to add device credentials using the CiscoWorks Common Services, which makes the device credentials available to other CiscoWorks applications.

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Figure 19-3 shows the standard credentials dialog box used to enter device credentials and enable communication between the device and the Cisco Unified Operations Manager.

Figure 19-3 Cisco Unified Operations Manager Standard Credentials

For IOS-based devices, you must supply Telnet login information and public community strings. For devices that provide a Web browser-based administration interface (such as Cisco Unified CallManager), you must also configure HTTP settings using the dialog box shown in Figure 19-4.

Figure 19-4 Cisco Unified Operations Manager HTTP Settings

After the device credentials are successfully entered, you can view a list of all devices monitored by the Cisco Unified Operations Manager as shown in Figure 19-5. If the device does not appear, verify the credentials you entered.

Figure 19-5 Cisco Unified Operations Manager Sample Device List

Monitoring Alert Example

Figure 19-6 shows an example of alerts generated when one or more services running on a Cisco Unified CallManager go down. For a particular device, you can view all alerts currently being reported by the device and then obtain a detailed device view to see the configuration of that device, as shown in Figure 19-7.

Figure 19-6 Cisco Unified Operations Manager Alert Example

Figure 19-7 Cisco Unified Operations Manager Detailed Device View

CiscoWorks Resource Manager Essentials

CiscoWorks Resource Manager Essentials (RME) allows network administrators to view and update the status and configuration of all Cisco devices from anywhere on the network through a standard Web browser as the Resource Manager Essentials client. In addition, Resource Manager Essentials automatically records any changes made to network devices, making it easy to identify when changes are made and by whom. During Cisco Unified Communications Release 5.0(2) testing, Resource Manager Essentials was used to perform software upgrades on the following tested devices:

•Cisco routers, including Unified SRST routers

•Cisco Catalyst switches

•Cisco Catalyst switch modules, such as the Communications Media Module (CMM) and Firewall Services Module (FWSM)

•Cisco Secure PIX firewall

The Resource Manager Essentials application runs on top of a CiscoWorks Common Services platform. Prior to installing Resource Manager Essentials, CiscoWorks Common Services must first be installed and configured on the server. For CiscoWorks installation and configuration instructions, see the references in Configuring Cisco Unified Operations Manager for Each Component.

Figure 19-8 shows the main window of the Resource Manager Essentials administration interface.

Figure 19-8 CiscoWorks Resource Manager Essentials Administration Interface

Before you can upgrade devices using Resource Manager Essentials, you must first import software images into the Resource Manager Essentials platform by choosing Software Management > Software Depository as shown in Figure 19-10.

Figure 19-9 Resource Manager Essentials Software Repository Management

In order for IOS-based routers and switches to accept software updates from Resource Manager Essentials, the following commands must appear in their configuration:

SNMP-server community public RO

SNMP-server community private RW

SNMP-server system-shutdown

SNMP-server enable traps snmp authentication linkdown linkup coldstart warmstart

snmp-server enable traps tty

snmp-server host 10.9.22.34 version2

In this example, the IP address 10.9.22.34 is the IP address of the Resource Manager Essentials server. Note that the devices must allow both SNMP read and write capability (RW) to allow the Resource Manager Essentials server to write the new image to the device.

To upgrade devices in your network, choose Software Management > Software Distribution and select the devices to upgrade. For each device, you can select the image to download (the latest image is selected by default) as shown in Figure 19-10.

Figure 19-10 Resource Manager Essentials Software Distribution

While deploying the image, you must select the option to reboot the device after uploading to boot the new image. Also, you can choose to back up the running image in order to quickly change back to an earlier image if the new image does not perform as expected.