Table Of Contents
Cisco Emergency Responder Configuration
Cisco Emergency Responder CER Groups
CER Groups > CER Group Settings
CER Groups > Telephony Settings
Using McAfee VirusScan 8.0 when an E-Mail Server is Configured
Cisco Emergency Responder ERL
ERL > Onsite Alert Settings
ERL > ERL Details
Cisco Emergency Responder Phone Tracking
Phone Tracking > SNMP Settings
Phone Tracking > Cisco Unified CallManager Details
Phone Tracking > LAN Switch Details
Cisco Unified CallManager Configuration for Cisco Emergency Responder
Route Pattern Configuration
Translation Pattern Configuration
Directory Number Configuration
CTI Route Point Configuration
Phone Configuration
End User Configuration
User Group Configuration
Cisco Emergency Responder Configuration
This chapter provides an overview of how Cisco Emergency Responder was configured for Cisco Unified Communications Release 5.0 testing for IP telephony. This chapter does not include detailed installation and configuration instructions. Rather, it is intended to provide you with guidance and serve as a reference model as you set up the Cisco Emergency Responder in your IP telephony system.
Cisco Emergency Responder was installed on a Cisco MCS 7845-H1 Unified CallManager Appliance and configured according to the instructions in the Cisco Emergency Responder documentation. In general, default or recommended configuration values were used.
One Cisco Emergency Response Server was installed with Cisco Unified CallManager to test interoperability between clusters using various Cisco Unified CallManager releases. One Cisco Emergency Responder server was installed in each Multi-Site Centralized Clustering over the WAN with SRST site.
Note
•Cisco Emergency Responder supports Cisco SIP.
•If you deploy third-party SCCP or SIP endpoints, you must manually configure them in Cisco Unified CallManager with their actual MAC addresses. Otherwise, Cisco Emergency responder will not support the physical movement of these devices to other locations.
For detailed information about installing, configuring, and administering Cisco Emergency Responder, refer to the documentation at this URL
http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html
This chapter includes the following sections:
•Cisco Emergency Responder CER Groups
•Cisco Emergency Responder ERL
•Cisco Emergency Responder Phone Tracking
•Cisco Unified CallManager Configuration for Cisco Emergency Responder
Cisco Emergency Responder CER Groups
The following sections provide an overview of how Cisco Emergency Responder was configured on some of the CER Groups menu web pages that you access from Cisco Emergency Responder Administration. These sections do not describe all of the CER Groups menu web pages or web page fields. Instead, they point out selected configuration information that will help you understand how Cisco Emergency Responder was set up to perform most effectively.
•CER Groups > CER Group Settings
•CER Groups > Telephony Settings
These sections do not discuss the following CER Groups menu options:
•Server settings—Use recommended settings
•License Manager—Use recommended settings
•Control Center—Use recommended setting
CER Groups > CER Group Settings
To access the Cisco Emergency Responder Administration web pages for configuring group settings, choose Cisco ER Groups > Cisco ER Group settings from the Cisco Emergency Responder Administration application. Table 7-1 describes the settings in the CER Group Settings page.
Table 7-1 CER Group Settings Configuration
|
Field
|
Setting
|
CER Group Name |
CERServerGroup |
Peer TCP Port |
17001 |
Heart beat Count |
3 |
Heart beat Interval (in sec) |
30 |
Active Call Time out (in min) |
180 |
SMTP Mail Server Note If you configure a mail server and you are using McAfee virus scanning software version 8.0, see the "Using McAfee VirusScan 8.0 when an E-Mail Server is Configured" section for related information |
IP address or fully-qualified name of the mail server |
Source Mail ID |
Mandatory if the SNMP server is configured |
System Administrator Mail ID |
Mail account where Cisco Emergency Responder sends critical information about the system |
Calling Party Modification |
enable |
SysLog |
disable |
Syslog Server |
Mandatory if syslog enabled (example setting: logserver.cisco.com) |
Notes |
Comments relating to CER group settings |
CER Groups > Telephony Settings
To access the Cisco Emergency Responder Administration web pages for configuring telephony settings, choose CER Groups > Telephony settings from the Cisco Emergency Responder Administration application. Table 7-2 describes the settings in the Telephony Settings page.
Table 7-2 Telephony Settings Configuration
|
Field
|
Setting
|
UDP Port Begin |
32000 |
Inter CER Group Route Pattern |
1000.911 |
PSAP Callback Route Point Pattern |
913XXXXXXXXXX |
ELIN Digit Strip Pattern |
913 |
Route Point for Primary CER Server |
911 |
Route Point for Standby CER Server |
912 |
Using McAfee VirusScan 8.0 when an E-Mail Server is Configured
If you configure a mail server in Cisco Emergency Responder, Cisco Emergency Responder communicates with mail server on port 25, which is the default SMTP server port. If you use version 8.0 of McAfee virus scanning software on the Cisco Emergency Responder server, you must unblock communication to port 25 on remote servers. Otherwise, Cisco Emergency Responder will not be able to send e-mail alerts for events that require such alerts.
To unblock communication to this port, follow these steps on the Cisco Emergency Responder server:
Step 1 Click Start > Programs > Network Associates > VirusScan Console.
The VirusScan console appears.
Step 2 Right-click Access Protection and choose Properties.
The Properties window appears.
Step 3 In the Port Blocking tab, uncheck Prevent mass mailing worms from sending mail, if this option is checked.
Step 4 Click OK.
Cisco Emergency Responder ERL
The following sections provide an overview of how Cisco Emergency Responder was configured in the ERL menu web pages that you access from Cisco Emergency Responder Administration. It points out selected configuration information that will help you understand how Cisco Emergency Responder was set up to perform most effectively.
•ERL > Onsite Alert Settings
•ERL > ERL Details
ERL > Onsite Alert Settings
Four onsite alerts were configured in Cisco Emergency Responder. Table 7-3 describes how one of the onsite alerts was configured in the Onsite Alert Settings page. You access this page from the Cisco Emergency Responder Administration application by choosing ERL > Onsite Alert settings and selecting the desired Onsite Alert.
Note Calling Party Modification must be enabled in the CER Group Settings Page.
Table 7-3 ERL Onsite Alert Configuration
|
Field
|
Setting
|
Onsite Alert ID |
Identifier of the security contact |
Contact Name |
Name (or names) of security contacts |
Contact Number |
Telephone number of the security contact |
Email Address |
E-mail address of the security contact (optional) |
ERL > ERL Details
Table 7-4 describes how one of the ERLs was configured in the ERL Information page. You access this page from the Cisco Emergency Responder Administration application by choosing ERL > ERL Details and selecting the desired Onsite Alert.
Table 7-4 ERL Settings Configuration
|
Field
|
Setting
|
ERL Name |
RFD-3560-2 |
Notes |
SJC-RFD-3560-2 |
Test ERL |
UnChecked |
ELIN Settings |
Associate up to 4 ELINs with an ERL |
Onsite Alert Settings |
Available Onsite Alert IDs: 007 Onsite Alert IDs for the ERL: 007 |
Note For detailed information about ALI configuration, refer to the "Configuring Cisco Emergency Responder" chapter in Cisco Emergency Responder Administration Guide, which is available at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/products_administration_guide_
book09186a00805a1f4d.html
Cisco Emergency Responder Phone Tracking
The following sections provide an overview of how Cisco Emergency Responder was configured in the Cisco Unified CallManager Details menu web page that you access from Cisco Emergency Responder Administration. It points out selected configuration information that will help you understand how Cisco Emergency Responder was set up to perform most effectively.
•Phone Tracking > SNMP Settings
•Phone Tracking > Cisco Unified CallManager Details
•Phone Tracking > LAN Switch Details
This section does not discuss the following Phone Tracking menu web pages:
•Schedule—Use recommended settings
•Run Switch-Port & Phone Update—No configurable items
Note Third-party SIP phones will be tracked using IP subnet based tracking or through manual configuration.
Phone Tracking > SNMP Settings
To access the Cisco Emergency Responder Administration web pages to define the SNMP read community string used by the Cisco Unified CallManager and switches Cisco CER will discover, choose Phone Tracking > SNMP Settings from the Cisco Emergency Responder Administration application. You do not define devices on this page. You only associate IP address patterns to read community strings.
Table 7-5 describes how SNMP settings were configured in the SNMP Settings page.
Table 7-5 SNMP Settings
|
Field
|
Setting
|
IP Address/Host Name |
10.4.14.6 |
Timeout (in sec) |
10 |
Retries |
2 |
Read Community |
Public |
Phone Tracking > Cisco Unified CallManager Details
To access the Cisco Emergency Responder Administration web pages for configuring Cisco Unified CallManager details, choose Phone Tracking > Cisco Unified CallManager Details from the Cisco Emergency Responder Administration application.
Table 7-6 describes how Cisco Unified CallManager details were configured in the Cisco Unified CallManager Details page.
Note•If you are using a Cisco Unified CallManager group, specify the IP address of the backup Cisco Unified CallManager server in the Backup CTI Manager 2 field.
•The server identified in the Cisco Unified CallManager field must be running Cisco Unified CallManager and the Cisco Unified CallManager SNMP service. The SNMP service is not activated by default and requires that community string configuration be made in the Windows Services Control Panel before data from the MIB can be read.
Table 7-6 Cisco Unified CallManager Details
|
Field
|
Setting
|
Cisco Unified CallManager |
SJC-RFD-SUB-1 |
CTI Manager |
SJC-RFD-SUB-1 |
CTI Manager User Name |
CER Note This user name is defined in Cisco Unified CallManager and is associated with all CTI route points and the CTI port. It is case-sensitive. |
CTI Manager Password |
Password specified for the user "cer" in Cisco Unified CallManager |
BackUp CTI Manager 1 |
SJC-RFD-SUB-2 |
BackUp CTI Manager 2 |
SJC-RFD-SUB-3 |
Telephony Port Begin Address |
28010 |
Number of Telephony Ports |
4 |
Phone Tracking > LAN Switch Details
To access the Cisco Emergency Responder Administration web pages for configuring Cisco Unified CallManager details, choose Phone Tracking > LAN Switch Details from the Cisco Emergency Responder Administration application.
Table 7-7 describes how switches that Cisco CER manages were configured in the LAN Switch Details page. You can only assign switch ports to ERLs if you enter the switches on this page. Any phones attached to unidentified switches or ports are listed as unlocated phones in Cisco Emergency Responder, and are assigned to the Default ERL.
Table 7-7 LAN Switch Details
|
Field
|
Setting
|
Switch Host Name / IP Address |
10.3.2.11 |
Enable CAM based phone tracking |
Checked |
Cisco Unified CallManager Configuration for Cisco Emergency Responder
The following sections provide an overview of how Cisco Unified CallManager was configured for Cisco Emergency Responder.
To configure Cisco Unified CallManager for a Cisco Emergency Responder, use the Cisco Unified CallManager Administration application to configure the following items:
•Route Pattern Configuration
•Translation Pattern Configuration
•Directory Number Configuration
•CTI Route Point Configuration
•Phone Configuration
•End User Configuration
•User Group Configuration
Route Pattern Configuration
To access the Cisco Unified CallManager Administration web pages for configuring route patterns, choose Call Routing > Route/Hunt > Route Pattern from the Cisco Unified CallManager Administration application.
Table 7-8 shows how the route pattern 10.911 was configured for Cisco Emergency Responder in the Route Pattern Configuration page. Seven other route patterns were configured for Cisco Emergency Responder. These route patterns are not shown in the following table.
Table 7-8 Route Pattern Configuration Settings for Cisco Emergency Responder
|
Field
|
Setting
|
Pattern Definition |
Route Pattern |
10.911 |
Route Partition |
E911_pt |
Description |
Route Pattern for SJC PSAP |
Numbering Plan |
NANP |
Route Filter |
<None> |
MLPP Precedence |
Default |
Gateway/Route List |
RL_SJC-RFD-3745GW |
Route Option |
Route this Pattern (radio button) |
Call Classification |
OffNet |
Allow Device Override |
Unchecked |
Provide Outside Dial Tone |
Checked |
Allow Overlap Sending |
Unchecked |
Urgent Priority |
Unchecked |
Require Forced Authorization Code |
Unchecked |
Require Client Matter Code |
Unchecked |
Calling Party Transformations |
Use Calling Party's External Phone Number Mask |
Unchecked |
Prefix Digits (Outgoing Calls) |
blank |
Calling Party Transform Mask |
4085551234 |
Calling Line ID Presentation |
Default |
Calling Name ID Presentation |
Default |
Connected Party Transformations |
Connected Line ID Presentation |
Default |
Connected Name Presentation |
Default |
Called Party Transformations |
Discard Digits |
<None> |
Called Party Transform Mask |
blank |
Prefix Digits (Outgoing Calls) |
blank |
ISDN Network-Specific Facilities Information Element |
Network Service Protocol |
-- Not Selected -- |
Carrier Identification Code |
blank |
Network Service |
-- Not Selected -- |
Service Parameter Name |
<Not Exist> |
Service Parameter Value |
blank |
Translation Pattern Configuration
To access the Cisco Unified CallManager Administration web pages for configuring translation patterns, choose Call Routing > Translation Pattern from the Cisco Unified CallManager Administration application.
Table 7-9 shows how translation patterns were configured for Cisco Emergency Responder in the Translation Pattern Configuration page.
Table 7-9 Translation Pattern Configuration Settings for Cisco Emergency Responder
|
Field
|
Settings for 210555123X
|
Settings for 408555123X
|
Settings for 9911
|
Pattern Definition |
|
|
Translation Pattern |
210555123X |
408462999X |
9911 |
Partition |
E911_pt |
E911_pt |
internal_pt |
Description |
Translation pattern for PSAP to call back 911 caller |
Translation pattern for PSAP to call back 911 caller |
911 Access |
Numbering Plan |
<None> |
<None> |
<None> |
Route Filter |
<None> |
<None> |
<None> |
MLPP Precedence |
Default |
Default |
Default |
Calling Search Space |
CER_css |
CER_css |
CER_css |
Route Option |
Route this Pattern (radio button) |
Route this Pattern (radio button) |
Route this Pattern (radio button) |
Provide Outside Dial Tone |
Unchecked |
Unchecked |
Unchecked |
Urgent Priority |
— |
— |
— |
Calling Party Transformations |
|
|
Use Calling Party's External Phone Number Mask |
Checked |
Checked |
Unchecked |
Calling Party Transform Mask |
blank |
blank |
blank |
Prefix Digits (Outgoing Calls) |
blank |
blank |
blank |
Calling Line ID Presentation |
Default |
Default |
Default |
Calling Name ID Presentation |
Default |
Default |
Default |
Connected Party Transformations |
|
|
Connected Line ID Presentation |
Default |
Default |
Default |
Connected Name Presentation |
Default |
Default |
Default |
Called Party Transformations |
|
|
Discard Digits |
<None> |
<None> |
<None> |
Called Party Transform Mask |
blank |
blank |
911 |
Prefix Digits (Outgoing Calls) |
913 |
913 |
blank |
Directory Number Configuration
To access the Cisco Unified CallManager Administration web pages for configuring directory numbers, choose Call Routing > Directory Number from the Cisco Unified CallManager Administration application.
Table 7-10 shows how the directory number 911 was configured for Cisco Emergency Responder in the Directory Number Configuration page.
Table 7-10 Directory Number Configuration Settings for Cisco Emergency Responder
|
Field
|
Setting
|
Directory Number Information |
Directory Number |
911 |
Route Partition |
internal_pt |
Description |
Emergency 911 SJC/RFD |
Alerting Name |
SJC-RFD-CER-1 |
ASCII Alerting Name |
blank |
Associated Devices |
RP911_SJC |
Directory Number Settings |
Voice Mail Profile |
<None> |
Calling Search Space |
<None> |
Presence Group |
Standard Presence group |
AAR Group |
<None> |
User Hold Audio Source |
<None> |
Network Hold Audio Source |
<None> |
Call Forward and Call Pickup Settings |
Forward All |
Voice Mail: Unchecked Destination: blank Calling Search Space: <None> |
Secondary Calling Search Space for Forward All |
Calling Search Space: <None> |
Forward Busy Internal |
Voice Mail: Unchecked Destination: 912 Calling Search Space: CER_css |
Forward Busy External |
Voice Mail: Unchecked Destination: 912 Calling Search Space: CER_css |
Forward No Answer Internal |
Voice Mail: Unchecked Destination: 912 Calling Search Space: CER_css |
Forward No Answer External |
Voice Mail: Unchecked Destination: 912 Calling Search Space: CER_css |
Forward No Coverage Internal |
Voice Mail: Unchecked Destination: blank Calling Search Space: CER_css |
Forward No Coverage External |
Voice Mail: Unchecked Destination: blank Calling Search Space: CER_css |
Forward on CTI Failure |
Voice Mail: Unchecked Destination: 912 Calling Search Space: CER_css |
No Answer Ring Duration (seconds) |
blank |
Call Pickup Group |
<None> |
MLPP Alternate Party Settings |
Target (Destination) |
blank |
MLPP Calling Search Space |
<None> |
MLPP No Answer Ring Duration (seconds) |
blank |
CTI Route Point Configuration
To access the Cisco Unified CallManager Administration web pages for configuring CTI route points, choose Device > CTI Route Point from the Cisco Unified CallManager Administration application.
Table 7-11 shows how route points were configured for Cisco Emergency Responder in the CTI Route Point Configuration page.
Table 7-11 CTI Route Point Configuration Settings for Cisco Emergency Responder
|
Field
|
Settings for 913RP
|
Settings for RP911_SJ
|
Settings for RP912_RFD
|
Device Name |
913RP |
RP911_SJC |
RP912_RFD |
Description |
913RP |
Emergency 911 SJC |
Emergency 912 RFD |
Device Pool |
DP_CM1_2 |
DP_CM1_2 |
DP_CM1_2 |
Calling Search Space |
CER_css |
CER_css |
CER_css |
Location |
Hub_None |
SJC |
RFD |
User Locale |
<None> |
<None> |
<None> |
Media Resource Group List |
<None> |
<None> |
<None> |
Network Hold MOH Audio Source |
<None> |
<None> |
<None> |
User Hold MOH Audio Source |
<None> |
<None> |
<None> |
Phone Configuration
To access the Cisco Unified CallManager Administration web pages for configuring phones, choose Device > Phone from the Cisco Unified CallManager Administration application.
Table 7-12 shows how phones were configured for Cisco Emergency Responder in the Phone Configuration page
Table 7-12 Phone Configuration Settings for Cisco Emergency Responder
|
Field
|
Settings for CER_CTI_Port_1
|
Settings for CER_CTI_Port_2
|
Settings for CER_CTI_Port_3
|
Settings for CER_CTI_Port_4
|
Device Information |
Device Name |
CER_CTI_Port_1 |
CER_CTI_Port_2 |
CER_CTI_Port_3 |
CER_CTI_Port_4 |
Description |
SJC-RFD CER CTI Port #1 |
SJC-RFD CER CTI Port #2 |
SJC-RFD CER CTI Port #3 |
SJC-RFD CER CTI Port #4 |
Device Pool |
DP_CM1_2 |
DP_CM1_2 |
DP_CM2_1 |
DP_CM2_1 |
Common Phone Profile |
Standard Common Phone Profile |
Standard Common Phone Profile |
Standard Common Phone Profile |
Standard Common Phone Profile |
Calling Search Space |
CER_css |
CER_css |
CER_css |
CER_css |
AAR Calling Search Space |
CER_css |
CER_css |
CER_css |
CER_css |
Media Resource Group List |
<None> |
<None> |
<None> |
<None> |
User Hold Audio Source |
<None> |
<None> |
<None> |
<None> |
Network Hold Audio Source |
<None> |
<None> |
<None> |
<None> |
Location |
SJC |
SJC |
RFD |
RFD |
User Locale |
<None> |
<None> |
<None> |
<None> |
Network Locale |
<None> |
<None> |
<None> |
<None> |
Owner User ID |
<None> |
<None> |
<None> |
<None> |
Ignore Presentation Indicators (internal calls only) |
Unchecked |
Unchecked |
Unchecked |
<None> |
Protocol Specific Information |
Presence Group |
Standard Presence Group |
Standard Presence Group |
Standard Presence Group |
Standard Presence Group |
SCCP Phone Security Profile |
Standard SCCP Profile for Auto Registration |
Security Profile-1 |
Security Profile-1 |
Security Profile-1 |
SUBSCRIBE Calling Search Space |
<None> |
<None> |
<None> |
<None> |
Unattended Port |
Unchecked |
Unchecked |
Unchecked |
Unchecked |
MLPP Information |
MLPP Domain |
<None> |
<None> |
<None> |
<None> |
Secure Shell Information |
Secure Shell User |
blank |
blank |
blank |
blank |
Secure Shell Password |
blank |
blank |
blank |
blank |
End User Configuration
To access the Cisco Unified CallManager Administration web pages for configuring end users, choose User Management > End User from the Cisco Unified CallManager Administration application.
Table 7-13 shows how the end user CER was configured for Cisco Emergency Responder in the End User Configuration page.
Table 7-13 End User Configuration Settings for Cisco Emergency Responder
|
Field
|
Setting
|
User Information |
LDAP Sync Status |
Active |
User ID |
CER |
PIN |
Appropriate PIN |
Confirm PIN |
Appropriate PIN |
Last name |
Responder |
First name |
Emergency |
Mail ID |
CER |
User Locale |
<None> |
Digest Credentials |
blank |
Confirm Digest Credentials |
blank |
Name Dialing |
ResponderEmergency |
Number of Digits needed for the Unique AA Name |
2 |
Device Associations |
Available Profiles |
7971-EM
EM 7940 Profile
emuser1-rfd
emuser1-sjc |
Controlled Profiles |
blank |
Default Profile |
<None> |
Presence Group |
Standard Presence Group |
SUBSCRIBE Calling Search Space |
<None> |
Allow Control of Device from CTI |
Checked |
Directory Number Associations |
Primary Extension |
<None> |
IPCC Extension |
<None> |
CAPF Information |
Associated CAPF Profile |
blank |
Permissions Information |
Groups |
Standard CCM End Users
Standard CTI Allow Calling Number Modification
Standard CTI Enabled |
Roles |
Standard CCM End Users
Standard CCMUSER Administration
Standard CTI Allow Calling Number Modification
Standard CTI Enabled |
User Group Configuration
To access the Cisco Unified CallManager Administration web pages for configuring end user groups, choose User Management > User Group from the Cisco Unified CallManager Administration application.
Table 7-14 shows how user groups were configured for Cisco Emergency Responder in the User Group Configuration page.
Table 7-14 User Group Configuration Settings for Cisco Emergency Responder
|
Field
|
Settings for Standard CTI Allow Calling Number Modification
|
Settings for Standard CTI Enabled
|
User Group Information |
|
Name |
Standard CTI Allow Calling Number Modification |
Standard CTI Enabled |
Users in Group |
|
Full Name |
CMMOUTCTI1 CMMSHRCTI1 CMMCTI, CMMCTI,cmmshrcti Responder,Emergency |
Standard CTI enabled for the CER user |
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