Announcements Overview
In Cisco Unified Communications Manager Administration, use the
menu path to configure announcements. There are two classifications of announcements:- System Announcements—Pre-defined announcements that are used in normal call processing or provided as sample feature announcements.
- Feature Announcements—Used by features such as Music on Hold (MOH), Hunt Pilots with Call Queuing or External Call Control. You can customize your own feature announcements by uploading Cisco-provided audio files or uploading custom .wav files. Upload all custom announcement .wav files to all servers in the cluster.
Formats
The recommended format for announcements includes the following specifications:
-
16-bit PCM wav file
-
Stereo or mono
-
Sample rates of 48 kHz, 44.1 kHz, 32 kHz, 16 kHz, or 8 kHz
Default Announcements
You can upload custom announcement .wav files or change the Cisco-provided file for a system announcement. However, you cannot change the announcement identifier. For example, the System announcement (VCA_00121) is played when a caller dials an invalid number. This is commonly known as the vacant call announcement.
Announcement Identifier |
Description |
---|---|
Gone_00126 |
System: Gone |
MLPP-BNEA_00123 |
System: MLPP Busy not equipped |
MLPP-BPA_00122 |
System: MLPP Higher precedence |
MLPP-ICA_00120 |
System: MLPP Service disruption |
MLPP-PALA_00119 |
System: MLPP Precedence access limit |
MLPP-UPA_00124 |
System: MLPP Unauthorized precedence |
Mobility_VMA |
Please press 1 to be connected |
MonitoringWarning_00055 |
System: Monitoring or Recording |
RecordingWarning_00038 |
System: Recording |
TemporaryUnavailable_00125 |
System: Temporary unavailable |
VCA_00121 |
System: Vacant number / invalid number dialed |
Wait_In_Queue_Sample |
Builtin: Sample queued caller periodic announcement |
Welcome_Greeting_Sample |
Builtin: Sample caller greeting |