System Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)

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Updated:
November 23, 2023

Chapter: Configure Partitions

Configure Partitions

Partitions Overview

Partitions are logical groups of any of the following:

  • Route patterns

  • Directory numbers (DNs)

  • Translation patterns

  • Transformation patterns

  • Universal resource indicators (URIs)

  • Hunt pilots

Partitions facilitate call routing by dividing the route plan into logical subsets that are based on similar accessibility requirements, organization, location, and call type.

Class of Service

You can use partitions and calling search spaces (CSS) to configure classes of service. The table below provides an example of partitions and calling search spaces that you can create for classes of service that provide PSTN access to:

  • Emergency calls

  • Local calls

  • National calls

  • International dialing

Table 1. Examples of Partitions and Calling Search Spaces
Calling Search Space Route Partition 1 Route Partition 2 Route Partition 3 Capabilities

Base_CSS

Base_PT

—

—

  • Emergency

  • On-net

LocalPSTN_CSS

PSTN_Local_PT

—

—

  • Emergency

  • On-net

  • Local

NationalPSTN_CSS

PSTN_Local_PT

PSTN_National_PT

—

  • Emergency

  • On-net

  • Local

  • National

InternationalPSTN_CSS

PSTN_Local_PT

PSTN_National_PT

PSTN_Intl_PT

  • Emergency

  • On-net

  • Local

  • National

  • International

Devices automatically register with a calling search space such as Base_CSS. This allows all devices to dial both on-net and emergency off-net numbers. You must assign the remaining calling search spaces to the directory number on the user device profile to provide local 7-digit or local 10-digit, national, and international dialing capabilities.

Partition Configuration Task Flow

Procedure

  Command or Action Purpose

Step 1

Configure Partitions

Configure partitions to create a logical groupings of system resources with similar reachability characteristics.

Step 2

Configure Calling Search Spaces

Configure the partitions that calling devices search when they are attempting to complete a call.

Configure Partitions

Configure partitions to create a logical group of system resources with similar reachability characteristics. You can create partitions for any of the following:

  • Route patterns

  • Directory numbers (DNs)

  • Translation patterns

  • Transformation patterns

  • Universal resource indicators (URIs)

  • Hunt pilots

Partitions facilitate call routing by dividing the route plan into logical subsets that are based on organization, location, and call type. You can configure multiple partitions.

Procedure

Step 1

From Cisco Unified CM Administration, choose Call Routing > Class of Control > Partition.

Step 2

Click Add New to create a new partition.

Step 3

In the Partition Name, Description field, enter a name for the partition that is unique to the route plan.

Partition names can contain alphanumeric characters, as well as spaces, hyphens (-), and underscore characters (_). See the online help for guidelines about partition names.

Step 4

Enter a comma (,) after the partition name and enter a description of the partition on the same line.

The description can contain up to 50 characters in any language, but it cannot include double quotes ("), percentage sign (%), ampersand (&), backslash (\), angle brackets (<>), or square brackets ([ ]).
If you do not enter a description, Cisco Unified Communications Manager automatically enters the partition name in this field.

Step 5

To create multiple partitions, use one line for each partition entry.

Step 6

From the Time Schedule drop-down list, choose a time schedule to associate with this partition.

The time schedule specifies when the partition is available to receive incoming calls. If you choose None, the partition remains active at all times.

Step 7

Select one of the following radio buttons to configure the Time Zone:

  • Originating Device—When you select this radio button, the system compares the time zone of the calling device to the Time Schedule to determine whether the partition is available is available to receive an incoming call.
  • Specific Time Zone—After you select this radio button, choose a time zone from the drop-down list. The system compares the chosen time zone to the Time Schedule to determine whether the partition is available is available to receive an incoming call.

Step 8

Click Save.

Partition Name Guidelines

The list of partitions in a calling search space is limited to a maximum of 1024 characters. This means that the maximum number of partitions in a CSS varies depending on the length of the partition names. Use the following table to determine the maximum number of partitions that you can add to a calling search space if partition names are of fixed length.

Table 2. Partition Name Guidelines

Partition Name Length

Maximum Number of Partitions

2 characters

340

3 characters

256

4 characters

204

5 characters

172

...

...

10 characters

92

15 characters

64

Configure Calling Search Spaces

A calling search space is an ordered list of route partitions that are typically assigned to devices. Calling search spaces determine the partitions that calling devices can search when they are attempting to complete a call.

Procedure

Step 1

From Cisco Unified CM Administration, choose Call Routing > Class of Control > Calling Search Space.

Step 2

Click Add New.

Step 3

In the Name field, enter a name.

Ensure that each calling search space name is unique to the system. The name can include up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_).

Step 4

In the Description field, enter a description.

The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), back-slash (\), or angle brackets (<>).

Step 5

From the Available Partitions drop-down list, perform one of the following steps:

  • For a single partition, select that partition.
  • For multiple partitions, hold down the Control (CTRL) key, then select the appropriate partitions.

Step 6

Select the down arrow between the boxes to move the partitions to the Selected Partitions field.

Step 7

(Optional) Change the priority of selected partitions by using the arrow keys to the right of the Selected Partitions box.

Step 8

Click Save.

Partition Interactions and Restrictions

Table 3. Partition Restrictions
Function or Action Restriction

Delete a Partition

Ensure that you complete one of the following tasks, before you delete a partition:

  • Assign a different partition to any calling search spaces, devices, or other items that are using the partition that you want to delete.

  • Delete the calling search spaces, devices, or other items that are using the partition that you want to delete.

Check carefully to ensure that you are deleting the correct partition, because you cannot retrieve deleted partitions. If you accidentally delete a partition, you must rebuild it.

Time of Day Routing

Configure a schedule for when a partition is available to accept incoming calls. For details on configuring time of day routing, see the Configure Call Routing chapter.

Logical Partitioning

Optional: Allows you split your internal VoIP network from your external network with gateway and trunk access. Logical partitioning is optional for most deployments, but is mandatory in countries such as India where regulations mandate that all calls that leave the internal network go to a local PSTN gateway. For details on Configuring Logical Partitioning, refer to the "Configure Logical Partitioning" section in the Feature Configuration Guide for Cisco Unified Communications Manager.

Partition Restrictions

Table 4. Partition Restrictions
Function or Action Restriction

Delete a Partition

Ensure that you complete one of the following tasks, before you delete a partition:

  • Assign a different partition to any calling search spaces, devices, or other items that are using the partition that you want to delete.

  • Delete the calling search spaces, devices, or other items that are using the partition that you want to delete.

Check carefully to ensure that you are deleting the correct partition, because you cannot retrieve deleted partitions. If you accidentally delete a partition, you must rebuild it.

Translation Patterns

A translation pattern contains digit manipulations and is assigned to a partition. When a call matches the translation pattern, Unified CM performs the translation and then reroutes the call using the calling search space that the translation pattern specifies. For details on translation patterns, see the Configure Call Routing chapter.

Time of Day Routing

Configures a schedule for when a partition is available to accept incoming calls. For details on configuring time of day routing, see the Configure Call Routing chapter.

Logical Partitioning

Optional: Allows you split your internal VoIP network from your external network with gateway and trunk access. Logical partitioning is optional for most deployments, but is mandatory in countries such as India where regulations mandate that all calls that leave the internal network go to a local PSTN gateway. For details on configuring logical partitioning, refer to the Logical Partitioning chapter in the Feature Configuration Guide.

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