Line Group Information
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Line Group Name
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Enter a name for this line group. The name can comprise up to
50 alphanumeric characters and can contain any combination of spaces, periods
(.), hyphens (-), and underscore characters (_). Ensure that each line group
name is unique to the route plan.
Timesaver
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Use concise and descriptive names for your line groups. The
CompanynameLocationGroup format usually provides a sufficient level of detail
and is short enough to enable you to quickly and easily identify a line group.
For example, CiscoDallasAA1 identifies a Cisco Access Analog line group for the
Cisco office in Dallas.
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RNA Reversion Timeout
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Enter a time, in seconds, after which Unified Communications Manager will
distribute a call to the next available or idle member of this line group or to
the next line group if the call is not answered and if the first hunt option,
Try next member; then, try next group in Hunt List, is chosen. The RNA
Reversion Timeout applies at the line-group level to all members.
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Distribution Algorithm
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Choose a distribution algorithm, which applies at the
line-group level, from the options in the drop-down list box:
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Top Down—If you choose this distribution algorithm, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member.
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Circular—If you choose this distribution algorithm, Unified Communications Manager distributes a call to idle or available members starting from the (n+1)th member of a route group, where the nth member is
the next sequential member in the list who is either idle or busy but not "down." If the nth member is the last member of a route group, Unified Communications Manager distributes a call starting from the top of the route group.
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Longest Idle Time—If you choose this distribution algorithm, Unified Communications Manager only distributes a call to idle members, starting from the longest idle member to the least idle member of a line group.
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Broadcast—If you choose this distribution algorithm, Unified Communications Manager distributes a call to all idle or available members of a line group simultaneously. See the Note in the description of the
Selected DN/Route Partition field for additional limitations in using the Broadcast distribution algorithm.
The default value specifies Longest Idle Time.
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Hunt Options
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No Answer
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For a given distribution algorithm, choose a hunt option for
Unified Communications Manager to use if a call is distributed to a member of a line group
that does not answer. This option gets applied at the member level. Choose from
the options in the drop-down list box:
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Try next member; then, try next group in Hunt List—If you choose this hunt option, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member. If unsuccessful, Unified Communications Manager then tries the next line group in a hunt list.
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Try next member, but do not go to next group—If you choose this hunt option, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member. Unified Communications Manager stops trying upon reaching the last member of the current line group.
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Skip remaining members, and go directly to next group—If you choose this hunt option, Unified Communications Manager skips the remaining members of this line group when the RNA reversion timeout value elapses for the first member. Unified Communications Manager then proceeds directly to the next line group in a hunt list.
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Stop hunting—If you choose this hunt option, Unified Communications Manager stops hunting after trying to distribute a call to the first member of this line group and the member does not answer the
call.
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Automatically Logout Hunt Member on No Answer
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If this check box is checked, line members will be logged off the hunt list automatically. Line members can log back in using
the "HLOG" softkey or PLK.
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Busy
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For a given distribution algorithm, choose a hunt option for
Unified Communications Manager to use if a call is distributed to a member of a line group
that is busy. Choose from the options in the drop-down list box:
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Try next member; then, try next group in Hunt List—If you choose this hunt option, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member. If unsuccessful, Unified Communications Manager then tries the next line group in a hunt list.
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Try next member, but do not go to next group—If you choose this hunt option, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member. Unified Communications Manager stops trying upon reaching the last member of the current line group.
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Skip remaining members, and go directly to next group—If you choose this hunt option, Unified Communications Manager skips the remaining members of this line group upon encountering a busy member. Unified Communications Manager proceeds directly to the next line group in a hunt list.
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Stop hunting—If you choose this hunt option, Unified Communications Manager stops hunting after trying to distribute a call to the first busy member of this line group.
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Not Available
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For a given distribution algorithm, choose a hunt option for
Unified Communications Manager to use if a call is distributed to a member of a line group
that is not available. The Not Available condition occurs when none of the
phones that are associated with the DN in question is registered. Not Available
also occurs when extension mobility is in use and the DN/user is not logged in.
Choose from the options in the drop-down list box:
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Try next member; then, try next group in Hunt List—If you choose this hunt option, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member. If unsuccessful, Unified Communications Manager then tries the next line group in a hunt list.
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Try next member, but do not go to next group—If you choose this hunt option, Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last
idle or available member. Unified Communications Manager stops trying upon reaching the last member of the current line group.
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Skip remaining members, and go directly to next group—If you choose this hunt option, Unified Communications Manager skips the remaining members of this line group upon encountering the first unavailable member. Unified Communications Manager proceeds directly to the next line group in a hunt list.
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Stop hunting—If you choose this hunt option, Unified Communications Manager stops hunting after trying to distribute a call to the first unavailable member of this line group.
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Line Group Member Information
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Find Directory Numbers to Add to Line Group
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Partition
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Choose a route partition for this line group from the
drop-down list box. The default value specifies <None>.
If you click Find, the Available DN/Route Partition list box
displays all DNs that belong to the chosen partition.
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Directory Number Contains
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Enter the character(s) that are found in the directory number
that you are seeking and click the Find button. Directory numbers that match
the character(s) that you entered display in the Available DN/Route Partition
box.
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Available DN/Route Partition
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Choose a directory number in the Available DN/Route Partition
list box and add it to the Selected DN/Route Partition list box by clicking Add
to Line Group.
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Current Line Group Members
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Broadcast algorithm with shared line DNs
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To change the priority of a directory number, choose a
directory number in the Selected DN/Route Partition list box. Move the
directory number up or down in the list by clicking the arrows on the right
side of the list box.
To reverse the priority order of the directory numbers in the
Selected DN/Route Partition list box, click Reverse Order of Selected DNs/Route
Partitions.
Note
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When adding DNs and Route Partitions to your line group, do not put DNs that are shared lines in a line group that uses the
Broadcast distribution algorithm. Unified Communications Manager cannot display all DNs that are shared lines on devices where the DNs are configured as shared lines if the DNs are members
of a line group that uses the Broadcast distribution algorithm.
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Removed DN/Route Partition
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Choose a directory number in the Selected DN/Route Partition
list box and add it to the Removed DN/Route Partition list box by clicking the
down arrow between the two list boxes.
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Directory Numbers
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(list of DNs that currently belong to this line group)
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Click a directory number in this list to go to the Directory
Number Configuration window for the specified directory number.
Note
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When you are adding a new line group, this list does not
display until you save the line group.
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