Configure Credential Policy

Credential Policy Overview

Credential policies control the authentication process for resources in Cisco Unified Communications Manager. A credential policy defines password requirements and account lockout details such as failed login attempts, expiration periods and lockout durations for end user passwords, end user PINs, and application user passwords. Credential policies can be assigned broadly to all accounts of a specific credential types, such as all end user PINs, or they can be customized for a specific application user, or end user.

Credential Types

In Credential Policy Configuration you can configure a new credential policy and then apply that new policy as the default credential policy for each of the following three credential types:

  • End User PINs

  • End User Passwords

  • Application User Passwords

You can also apply the credential policy to a specific end user PIN, end user password, or application user password.

Credential Policies with LDAP Authentication Enabled

If your system is configured for LDAP Authentications with the corporate directory:
  • With LDAP Autthentication enabled, credential policies do not apply to end user passwords.

  • Credential policies do apply to end user PINs and application user passwords, irrespective of whether LDAP Authentication is enabled. These password types use local authentication.


Note


Credential policies do not apply to operating system users or CLI users. These administrators use standard password verification procedures that the operating system supports.

Trivial Passwords

The system can be configured to check for trivial passwords and PINs. A trivial password is a credential that can be easily hacked, such as a password that be guessed easily such as using ABCD as your password or 123456 as your PIN.

Non-trivial passwords meet the following requirements:

  • Must contain three of the following four characteristics: uppercase character, lowercase character, number, or symbol.

  • Must not use a character or number more than three times consecutively.

  • Must not repeat or include the alias, username, or extension.

  • Cannot consist of consecutive characters or numbers. For example, passwords such as 654321 or ABCDEFG are not allowed.

PINs can contain digits (0-9) only. A non-trivial PIN meets the following criteria:

  • Must not use the same number more than two times consecutively.

  • Must not repeat or include the user extension, mailbox, or the reverse of the user extension or mailbox.

  • Must contain three different numbers. For example, a PIN such as 121212 is trivial.

  • Must not match the numeric representation (that is, dial by name) for the first or last name of the user.

  • Must not contain groups of repeated digits, such as 408408, or patterns that are dialed in a straight line on a keypad, such as 2580, 159, or 753.

Credential Policy Configuration Task Flow

Procedure

  Command or Action Purpose

Step 1

Configure a Credential Policy

Configure credential policies for end users and application users.

Step 2

Configure Default Credentials for a Credential Policy

Apply the configured credential policy as the default credential policy for any of three credential types: end user passwords, and application users. The default credential policy will be applied by default to that credential type for newly provisioned users.

Configure a Credential Policy

Configure a credential policy that you can apply as the default credential policy for all credentials that match a specific credential type such as end user PINs or end user passwords.


Note


Ensure that the Inactive Days Allowed parameter under the Credential Policy Settings is set to 0 for CTI application users. Else, the application users unexpectedly become inactive and the CTI applications may fail to connect to Unified CM after restart.

Procedure


Step 1

From Cisco Unified CM Administration, choose User Management > User Settings > Credential Policy.

Step 2

Perform one of the following steps:

  • Click Find and select an existing credential policy.
  • Click Add New to create a new credential policy.

Step 3

Complete the fields in the Credential Policy Configuration window. See the online help for more information about the fields and their configuration settings.

Step 4

Click Save.


What to do next

Configure Default Credentials for a Credential Policy

Configure Default Credentials for a Credential Policy

Perform these steps to configure the default credentials for your credential policy. You can assign default credentials to assign a temporary password that a user must change upon their next login.

Before you begin

Configure a Credential Policy

Procedure


Step 1

In Cisco Unified CM Administration, choose User Management > User Settings > Credential Policy Default.

Step 2

From the Credential Policy drop-down list box, choose the credential policy for this group.

Step 3

Enter the password in both the Change Credential and Confirm Credential configuration windows.

Step 4

Check the User Cannot Change check box if you do not want your users to be able to change this credential.

Step 5

Check the User Must Change at Next Login check box if you want to use this credential as a temporary credential that an end user must change the next time that they login.

Note

 

Please note that, if you check this box, your users are unable to change PIN using Personal Directory service.

Step 6

If you do not want the credential to expire, check the Does Not Expire check box.

Step 7

Click Save.


What to do next

If you want to apply a credential policy to a specific end user or PIN: