Table Of Contents
Pete is the writer for this content; Julie W. is the editor.
This file contains the following flows:
•
File: boilerplate.fm; Flow: Reqs-Serial, page -2
•
File: boilerplate.fm; Flow: Reqs-In-Band, page -4
•
File: boilerplate.fm; Flow: Serial Setup, page -5
•
File: boilerplate.fm; Flow: In-band Setup, page -18
•
File: boilerplate.fm; Flow: Wizard Serial, page -30
•
File: boilerplate.fm; Flow: Wizard In-Band, page -35
•
T1 digital trunk interface card.
•
The firmware must be configured to support T1 line-side signaling.
•
T1 CAS connections to the TIMG units by using the FXS/FSO or E&M protocol.
•
One or more TIMG units (media gateways).
•
The serial data port on the phone system connected to the serial port on the master TIMG unit with an RS-232 serial cable (which is available from Cisco).
Specifications for the serial cable are in Connecting PBX-IP Media Gateway (PIMG) to the Serial Port of a PBX at http://www.dialogic.com/support/helpweb/mg/tn117.htm.
We recommend that the serial cable have the following construction:
–
A maximum of 50 feet (15.24 m) in length
–
24 AWG stranded conductors
–
Low capacitance—for example, no more than 12 pF/ft (39.4 pF/m) between conductors
–
At least 65 percent braided shield over aluminized polymer sleeve around conductors
–
UL-recognized overall cable jacket insulation with low dielectric constant
–
Braided shield fully terminated to and enclosed by a metal connector backshell
–
Gold-plated connector contacts
•
The voice messaging ports in the phone system connected by T1 digital lines (DS1 or "dry T1" digital lines only) to the ports on the TIMG units.
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CautionT1 (or "wet T1") connections to the PSTN must be through an MTU, CSU, or other device that provides line isolation. Otherwise, the TIMG units may be damaged.
•
The TIMG units connected to the same LAN or WAN that Cisco Unity Connection is connected to.
•
If the TIMG units connect to a WAN, the requirements for the WAN network connections are:
–
For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–
For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–
No network devices that implement network address translation (NAT).
–
A maximum 200 ms one-way network latency.
•
The phone system ready for the integration, as described in the documentation for the phone system.
Cisco Unity Connection Server
•
Cisco Unity Connection installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•
A license that enables the applicable number of voice messaging ports.
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Connection will support centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured.
•
T1 digital trunk interface card.
•
One or more TIMG units (media gateways).
•
The voice messaging ports in the phone system connected by T1 digital lines (DS1 or "dry T1" digital lines only) to the ports on the TIMG units.
![]()
CautionT1 (or "wet T1") connections to the PSTN must be through an MTU, CSU, or other device that provides line isolation. Otherwise, the TIMG units may be damaged.
•
The TIMG units connected to the same LAN or WAN that Cisco Unity Connection is connected to.
•
If the TIMG units connect to a WAN, the requirements for the WAN network connections are:
–
For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–
For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–
No network devices that implement network address translation (NAT).
–
A maximum 200 ms one-way one-way network latency.
•
The phone system ready for the integration, as described in the documentation for the phone system.
Cisco Unity Connection Server
•
Cisco Unity Connection installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•
A license that enables the applicable number of voice messaging ports.
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Connection will support centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured.
Setting Up the TIMG Units
Do the following procedures to set up the analog TIMG units (media gateways) that are connected to the phone system.
These procedures require that the following tasks have already been completed:
•
The phone system is connected to the TIMG units by using T1 digital lines and the applicable RS-232 serial cable.
•
The TIMG units are connected to a power source.
•
The TIMG units are ready to be connected to the LAN or WAN.
![]()
CautionBecause TIMG units have the same default IP address, you must set them up one at a time. Otherwise, you will experience IP address conflicts.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the TIMG units.
To Download the TIMG Firmware Update Files for TIMG Units
Step 1
On a Windows workstation with a high-speed Internet connection that will have access to the TIMG units, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
![]()
Note
To access the software download page, you must be signed in to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2
In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and select Cisco Unity Telephony Integration.
Step 3
On the Log In page, enter your username and password, then select Log In.
Step 4
On the Select a Release page, under Latest Releases, select the most recent release.
Step 5
In the right column, select the version of the firmware for your TIMG units.
Step 6
On the Download Image page, select Download.
Step 7
On the Supporting Document(s) page, select Agree.
Step 8
In the File Download dialog box, select Save.
Step 9
In the Save As dialog box, browse to the Windows workstation that will have access the TIMG units, browse to a directory where you want to save the file, and select Save.
Step 10
In the Download Complete dialog box, select Open. The window for extracting the TIMG firmware update files appears.
Step 11
Select Extract.
Step 12
In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.
Step 13
Close the window for the extracting application.
To Set Up the TIMG Units (Firmware Version 6.x)
Step 1
On the Windows workstation, add a temporary route to enable access to the TIMG units.
a.
On the Windows Start menu, select Run.
b.
Enter cmd, and press Enter. The Command Prompt window appears.
c.
At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.
d.
Close the Command Prompt window.
Step 2
Connect a TIMG unit to the network.
Step 3
In the web browser, go to http://10.12.13.74.
Step 4
To sign in, enter the following case-sensitive settings.
Step 5
Select OK.
Step 6
On the System menu, select Upgrade.
Step 7
On the Upgrade page, under Browse for Upgrade File, select Browse.
Step 8
In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted TIMG firmware update files.
Step 9
Select T1E1_<xx>.app (where <xx> is multiple digits), and select Open.
Step 10
On the Upgrade page, select Install File.
Step 11
After the file is installed, a message prompting you to restart the TIMG unit appears. Select Cancel.
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CautionDo not restart the TIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the TIMG unit at this step may prevent the TIMG unit from functioning correctly.
Step 12
Repeat Step 6 through Step 11 for the file T1E1_<xx>.fsh.
Step 13
On the System menu, select Upgrade.
Step 14
On the Upgrade page, under Browse for Upgrade File, select Browse.
Step 15
In the Choose File dialog box, browse to the file T1E1_<xx>.msd.
Step 16
Select T1E1_<xx>.msd, and select Open.
Step 17
On the Upgrade page, click Install File.
Step 18
After the file is installed, a message prompting you to restart the TIMG unit appears. Select OK.
Step 19
In the web browser, go to http://10.12.13.74.
Step 20
To sign in, enter the following case-sensitive settings.
Step 21
Select OK.
Step 22
On the Configure menu, select Password.
Step 23
On the Change Password page, enter the following settings.
Step 24
Select Change.
Step 25
On the Configuration menu, select Mgmt Protocols.
Step 26
On the Management Protocols page, enter the following settings.
Table 1-4 Management Protocols Page Settings
Field SettingsE-mail Alarms Enabled
Select No.
SNMP Traps Enabled
Select No.
HTTP Server Enabled
Select Yes.
HTTPs Server Enabled
Select No.
Step 27
Select Submit.
Step 28
On the Configuration menu, select Routing Table.
Step 29
On the Routing Table page, under Router Configuration, select VoIP Host Groups.
Step 30
Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Step 31
For Cisco Unity Connection without a cluster, under Host List, enter the host name or IP address of the Cisco Unity Connection server and the server port in the format <host name or IP address>:5060.
For Cisco Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber Cisco Unity Connection server (the second Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Step 32
For Cisco Unity Connection without a cluster, continue to Step 34. For Cisco Unity Connection with a cluster configured, select Add Host.
Step 33
In the second field, enter the host name or IP address of the publisher Cisco Unity Connection server (the first Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
![]()
CautionDo not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Cisco Unity Connection cluster may not function correctly.
Step 34
Select Submit.
Step 35
On the Configuration menu, select TDM > T1/E1.
Step 36
On the T1/E1 Configuration page, enter the following settings.
Step 37
Select Submit.
Step 38
On the Configuration menu, select TDM > General.
Step 39
On the TDM General Settings page, enter the following settings.
Step 40
Select Submit.
Step 41
On the Configuration menu, select TDM > Port Enable.
Step 42
On the TDM Port Enabling page, select No for the ports that you want to disable on the TIMG unit.
Step 43
Confirm that Yes is selected for all other ports on the TIMG unit.
Step 44
Select Submit.
Step 45
On the Configuration menu, select VoIP > General.
Step 46
On the VoIP General Settings page, enter the following settings.
Step 47
Select Submit.
Step 48
On the Configuration menu, select VoIP > Media.
Step 49
On the VoIP Media Settings page, enter the following settings.
Step 50
Select Submit.
Step 51
On the Configuration menu, select VoIP > QOS.
Step 52
On the VoIP QOS Configuration page, enter the following settings.
Table 1-10 VoIP QOS Configurative Page Settings
Field SettingsCall Control QOS Byte
Enter 104 (equivalent to DSCP AF31).
RTP QOS Byte
Enter 184 (equivalent to DSCP EF).
Step 53
Select Submit.
Step 54
On the Configuration menu, select Serial > General.
Step 55
On the Serial Port, COM 1 page, enter the following settings.
Step 56
Select Submit.
Step 57
On the Configuration menu, select Serial > Switch Protocol.
Step 58
On the Switch Protocol page, enter the following settings.
Step 59
Select Submit.
Step 60
On the Configuration menu, select IP.
Step 61
On the IP Settings, LAN1 page, enter the following settings.
Step 62
Select Submit.
Step 63
On the Configuration menu, select Tone Detection.
Step 64
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
a.
From a available phone, call a second phone.
b.
Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c.
From a third phone, dial one of the busy phones.
d.
Confirm that you hear a busy tone.
e.
Hang up the third phone but leave the handsets for the other two phones off.
Step 65
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 64c. from the third phone.
Step 66
Select Learn.
Step 67
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
a.
From an available phone, dial an extension that does not exist.
b.
Confirm that you hear the reorder or error tone.
c.
Hang up the phone.
Step 68
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 67a.
Step 69
Select Learn.
Step 70
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
a.
From an available phone, dial an extension that does exist.
b.
Confirm that you hear the ringback tone.
c.
Hang up the phone.
Step 71
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 70a.
Step 72
Select Learn.
Step 73
Select Submit.
Step 74
Hang up the phones that you used in Step 64.
Step 75
On the System menu, select Restart.
Step 76
On the Restart page, select Restart Unit Now.
Step 77
Repeat Step 2 through Step 76 on all remaining TIMG units.
Setting Up the TIMG Units
Do the following procedures to set up the TIMG units (media gateways) that are connected to the phone system.
These procedures require that the following tasks have already been completed:
•
The phone system is connected to the TIMG units by using T1 digital lines.
•
The TIMG units are connected to a power source.
•
The TIMG units are ready to be connected to the LAN or WAN.
![]()
CautionBecause TIMG units have the same default IP address, you must set them up one at a time. Otherwise, you will experience IP address conflicts.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the TIMG units.
To Download the TIMG Firmware Update Files for TIMG Units
Step 1
On a Windows workstation with a high-speed Internet connection that will have access to the TIMG units, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
![]()
Note
To access the software download page, you must be signed in to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2
In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and select Cisco Unity Telephony Integration.
Step 3
On the Log In page, enter your username and password, then select Log In.
Step 4
On the Select a Release page, under Latest Releases, select the most recent release.
Step 5
In the right column, select the version of the firmware for your TIMG units.
Step 6
On the Download Image page, select Download.
Step 7
On the Supporting Document(s) page, select Agree.
Step 8
In the File Download dialog box, select Save.
Step 9
In the Save As dialog box, browse to the Windows workstation that will have access the TIMG units, browse to a directory where you want to save the file, and select Save.
Step 10
In the Download Complete dialog box, select Open. The window for extracting the TIMG firmware update files appears.
Step 11
Select Extract.
Step 12
In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.
Step 13
Close the window for the extracting application.
To Set Up the TIMG Units (Firmware Version 6.x)
Step 1
On the Windows workstation, add a temporary route to enable access to the TIMG units.
a.
On the Windows Start menu, select Run.
b.
Enter cmd, and press Enter. The Command Prompt window appears.
c.
At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.
d.
Close the Command Prompt window.
Step 2
Connect a TIMG unit to the network.
Step 3
In the web browser, go to http://10.12.13.74.
Step 4
To sign in, enter the following case-sensitive settings.
Step 5
Select OK.
Step 6
On the System menu, select Upgrade.
Step 7
On the Upgrade page, under Browse for Upgrade File, select Browse.
Step 8
In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted TIMG firmware update files.
Step 9
Select T1E1_<xx>.app (where <xx> is multiple digits), and select Open.
Step 10
On the Upgrade page, select Install File.
Step 11
After the file is installed, a message prompting you to restart the TIMG unit appears. Select Cancel.
![]()
CautionDo not restart the TIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the TIMG unit at this step may prevent the TIMG unit from functioning correctly.
Step 12
Repeat Step 6 through Step 11 for the following files:
•
T1E1_<xx>.fsh
•
T1E1_<xx>.msd
Step 13
On the Configuration menu, select Import/Export.
Step 14
On the Import/Export page, select Browse.
Step 15
In the Choose File dialog box, browse to the file T1_LS_Cfg_LucentG3.ini.
Step 16
Select T1_LS_Cfg_LucentG3.ini, and select Open.
Step 17
On the Import/Export page, select Import File.
Step 18
After the file is imported, a message prompting you to restart the TIMG unit appears. Select OK.
Step 19
In the web browser, go to http://10.12.13.74.
Step 20
To sign in, enter the following case-sensitive settings.
Step 21
Select OK.
Step 22
On the System menu, select Password.
Step 23
On the Change Password page, enter the following settings.
Step 24
Select Change.
Step 25
On the Configuration menu, select Mgmt Protocols.
Step 26
On the Management Protocols page, enter the following settings.
Table 1-4 Management Protocols Page Settings
Field SettingsE-mail Alarms Enabled
Select No.
SNMP Traps Enabled
Select No.
HTTP Server Enabled
Select Yes.
HTTPs Server Enabled
Select No.
Step 27
Select Submit.
Step 28
On the Configuration menu, select Routing Table.
Step 29
On the Routing Table page, under Router Configuration, select VoIP Host Groups.
Step 30
Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Step 31
For Cisco Unity Connection without a cluster, under Host List, enter the host name or IP address of the Cisco Unity Connection server and the server port in the format <host name or IP address>:5060.
For Cisco Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber Cisco Unity Connection server (the second Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Step 32
For Cisco Unity Connection without a cluster, continue to Step 34. For Cisco Unity Connection with a cluster configured, select Add Host.
Step 33
In the second field, enter the host name or IP address of the publisher Cisco Unity Connection server (the first Cisco Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
![]()
CautionDo not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Cisco Unity Connection cluster may not function correctly.
Step 34
Select Submit.
Step 35
On the Configuration menu, select TDM > T1/E1.
Step 36
On the T1/E1 Configuration page, enter the following settings.
Step 37
Select Submit.
Step 38
On the Configuration menu, select TDM > General.
Step 39
On the TDM General Settings page, enter the following settings.
Step 40
Select Submit.
Step 41
On the Configuration menu, select TDM > Port Enable.
Step 42
On the TDM Port Enabling page, select No for the ports that you want to disable on the TIMG unit.
Step 43
Confirm that Yes is selected for all other ports on the TIMG unit.
Step 44
Select Submit.
Step 45
On the Configuration menu, select VoIP > General.
Step 46
On the VoIP General Settings page, enter the following settings.
Step 47
Select Submit.
Step 48
On the Configuration menu, select VoIP > Media.
Step 49
On the VoIP Media Settings page, enter the following settings.
Step 50
Select Submit.
Step 51
On the Configuration menu, select VoIP > QOS.
Step 52
On the VoIP QOS Configuration page, enter the following settings.
Table 1-10 VoIP QOS Configurative Page Settings
Field SettingsCall Control QOS Byte
Enter 104 (equivalent to DSCP AF31).
RTP QOS Byte
Enter 184 (equivalent to DSCP EF).
Step 53
Select Submit.
Step 54
On the Configuration menu, select IP.
Step 55
On the IP Settings, LAN1 page, enter the following settings.
Step 56
Select Submit.
Step 57
On the Configuration menu, select Tone Detection.
Step 58
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
a.
From a available phone, call a second phone.
b.
Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c.
From a third phone, dial one of the busy phones.
d.
Confirm that you hear a busy tone.
e.
Hang up the third phone but leave the handsets for the other two phones off.
Step 59
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 58c. from the third phone.
Step 60
Select Learn.
Step 61
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
a.
From an available phone, dial an extension that does not exist.
b.
Confirm that you hear the reorder or error tone.
c.
Hang up the phone.
Step 62
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 61a.
Step 63
Select Learn.
Step 64
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
a.
From an available phone, dial an extension that does exist.
b.
Confirm that you hear the ringback tone.
c.
Hang up the phone.
Step 65
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 64a.
Step 66
Select Learn.
Step 67
Select Submit.
Step 68
Hang up the phones that you used in Step 58.
Step 69
On the Configuration menu, select Import/Export.
Step 70
On the Import/Export page, under Export Files, select Export All Settings.
Step 71
In the File Download dialog box, select Save.
Step 72
In the Save As dialog box, browse to the Windows workstation that has access to the TIMG units, browse to a directory where you want to save the file, and select Save.
Step 73
In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.
Step 74
Locate the line with the following parameter:
telautoanswerStep 75
Confirm that the value of the parameter is no so that the line reads as follows:
telautoanswer = noStep 76
Locate the line with the following parameter:
telFacCDropProcStep 77
Confirm that the value of the parameter is !! so that the line reads as follows:
telFacCDropProc = !!![]()
CautionThe telFacCDropProc parameter must be set to !!. If the telFacCDropProc parameter is set to 1, supervised transfers will fail, and the caller will hear the called party standard greeting two times.
Step 78
Save the file, and exit Notepad.
Step 79
On the Configuration menu of the TIMG unit, select Import/Export.
Step 80
On the Import/Export page, under Browse for Import File, select Browse.
Step 81
In the Choose File dialog box, browse to the file Config.ini that you saved.
Step 82
Select Config.ini, and select Open.
Step 83
On the Import/Export page, select Import File.
Step 84
When prompted to restart the TIMG unit, select OK.
Step 85
Repeat Step 2 through Step 84 on all remaining TIMG units.
After ensuring that the phone system, the TIMG units, and the Cisco Unity Connection server are ready for the integration, do the following procedures to set up the integration and to enter the port settings.
To Create an Integration
Step 1
Sign in to Cisco Unity Connection Administration.
Step 2
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 3
On the Search Phone Systems page, under Display Name, select the name of the default phone system.
Step 4
On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.
Step 5
If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Cisco Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.
Step 6
Select Save.
Step 7
On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.
Step 8
On the New Port Group page, enter the applicable settings and select Save.
Table 1-1 Settings for the New Port Group Page
Field SettingPhone System
Select the name of the phone system that you entered in Step 4.
Create From
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box.
Display Name
Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.
SIP Security Profile
Select 5060.
SIP Transport Protocol
Select the SIP transport protocol that Cisco Unity Connection will use.
IPv4 Address or Host Name (Cisco Unity Connection 8.5 and later)
Enter the IP address of the TIMG unit that you are integrating with Cisco Unity Connection.
IPv6 Address or Host Name (Cisco Unity Connection 8.5 and later)
Do not enter a value in this field. IPv6 is not supported for TIMG integrations.
IP Address or Host Name (Cisco Unity Connection 8.0)
Enter the IP address of the TIMG unit that you are integrating with Cisco Unity Connection.
Port
Enter the SIP port of the TIMG unit that Cisco Unity Connection will connect to. We recommend that you use the default setting.
![]()
CautionThis name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the TIMG unit. Otherwise, the integration will not function correctly.
Step 9
In the Related Links drop-down box, select Add Ports and select Go.
Step 10
On the New Port page, enter the following settings and select Save.
Table 1-2 Settings for the New Port Page
Field ConsiderationsEnabled
Check this check box.
Number of Ports
Enter the number of voice messaging ports that you want to create in this port group.
Note
For a Cisco Unity Connection cluster, the Cisco Unity Connection server must have the number of voice messaging ports that are set up on the phone system for the TIMG integration so that this Cisco Unity Connection server can handle all voice messaging traffic for the Cisco Unity Connection cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this Cisco Unity Connection server must have 16 voice messaging ports.
Phone System
Select the name of the phone system that you entered in Step 4.
Port Group
Select the name of the port group that you added in Step 8.
Step 11
On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
![]()
Note
By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.
Step 12
On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
Step 13
Select Save.
Step 14
Select Next.
Step 15
Repeat Step 12 through Step 14 for all remaining voice messaging ports for the phone system.
Step 16
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 17
On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 4.
Step 18
Repeat Step 7 through Step 17 for each remaining TIMG unit that will be integrated with Cisco Unity Connection.
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Note
Each TIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses two TIMG units requires two port groups, one port group for each TIMG unit.
Step 19
If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 23.
Step 20
On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.
Step 21
On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
Step 22
Repeat Step 20 and Step 21 for all remaining phone system trunks that you want to create.
Step 23
In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.
If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.
Step 24
In the Task Execution Results window, select Close.
After ensuring that the phone system, the TIMG units, and the Cisco Unity Connection server are ready for the integration, do the following procedures to set up the integration and to enter the port settings.
To Create an Integration
Step 1
Sign in to Cisco Unity Connection Administration.
Step 2
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 3
On the Search Phone Systems page, under Display Name, select the name of the default phone system.
Step 4
On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.
Step 5
If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Cisco Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.
Step 6
Select Save.
Step 7
On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.
Step 8
On the New Port Group page, enter the applicable settings and select Save.
Table 1-1 Settings for the New Port Group Page
Field SettingPhone System
Select the name of the phone system that you entered in Step 4.
Create From
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box.
Display Name
Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.
SIP Security Profile
Select 5060.
SIP Transport Protocol
Select the SIP transport protocol that Cisco Unity Connection will use.
IPv4 Address or Host Name (Cisco Unity Connection 8.5 and later)
Enter the IP address of the TIMG unit that you are integrating with Cisco Unity Connection.
IPv6 Address or Host Name (Cisco Unity Connection 8.5 and later)
Do not enter a value in this field. IPv6 is not supported for TIMG integrations.
IP Address or Host Name (Cisco Unity Connection 8.0)
Enter the IP address of the TIMG unit that you are integrating with Cisco Unity Connection.
Port
Enter the SIP port of the TIMG unit that Cisco Unity Connection will connect to. We recommend that you use the default setting.
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CautionThis name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the TIMG unit. Otherwise, the integration will not function correctly.
Step 9
On the Port Group Basics page, in the Related Links drop-down box, select Add Ports and select Go.
Step 10
On the New Port page, enter the following settings and select Save.
Table 1-2 Settings for the New Ports Page
Field ConsiderationsEnabled
Check this check box.
Number of Ports
Enter the number of voice messaging ports that you want to create in this port group.
Note
For a Cisco Unity Connection cluster, the Cisco Unity Connection server must have the number of voice messaging ports that are set up on the phone system for the TIMG integration so that this Cisco Unity Connection server can handle all voice messaging traffic for the Cisco Unity Connection cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this Cisco Unity Connection server must have 16 voice messaging ports.
Phone System
Select the name of the phone system that you entered in Step 4.
Port Group
Select the name of the port group that you added in Step 8.
Step 11
On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
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Note
By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.
Step 12
On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
Step 13
Select Save.
Step 14
Select Next.
Step 15
Repeat Step 12 through Step 14 for all remaining voice messaging ports for the phone system.
Step 16
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 17
On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 4.
Step 18
Repeat Step 7 through Step 17 for each remaining TIMG unit that will be integrated with Cisco Unity Connection.
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Note
Each TIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses two TIMG units requires two port groups, one port group for each TIMG unit.
Step 19
If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 23.
Step 20
On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.
Step 21
On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
Step 22
Repeat Step 20 and Step 21 for all remaining phone system trunks that you want to create.
Step 23
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port Group.
Step 24
On the Search Port Groups page, select the display name of the port group that you added in Step 8.
Step 25
On the Port Group Basics page, select Reset.
Step 26
When prompted that resetting will terminate all call traffic, select OK.
Step 27
In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.
If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.
Step 28
In the Task Execution Results window, select Close.