Table Of Contents

About This Guide

Document Objectives

Document Audience

Document Organization

Document Conventions

Related Documentation

Frequently Asked Questions

Online Help

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

About This Guide

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This preface describes the objectives, audience, organization, and conventions of the Cisco Signaling Gateway Manager Installation Guide. It refers you to related publications and describes online sources of technical information.

SGM is a network management software product that enables network administrators to discover, manage, and troubleshoot networks that include Cisco ITPs. See the "SGM Overview" chapter of the Cisco Signaling Gateway Manager User Guide for a more detailed description of SGM.

The following information is included in this preface:

•Document Objectives

•Document Audience

•Document Organization

•Document Conventions

•Related Documentation

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Document Objectives

This guide describes the supported platforms, hardware and software requirements, and installation procedures for SGM. Using the information provided in this guide, you can complete the tasks that are necessary to install and verify SGM in your system environment.

Document Audience

This guide is for network administrators or operators who install, configure, and verify the SGM software. Network administrators or operators should have the following skills:

•Basic network management skills

•Basic Solaris system administrator skills

•Basic IP, SS7, and ITP knowledge

Document Organization

This guide is divided into the following chapters:

•"Preparing to Install SGM" describes SGM's installation methods, supported platforms, and hardware and software requirements

•"Installing SGM on Solaris" provides details on how to install, verify, and uninstall SGM on a Solaris workstation.

•"Installing SGM on Windows" provides details on how to install, verify, and uninstall SGM on a Windows workstation.

•"Mounting and Unmounting the CD-ROM Drive on Solaris" presents instructions for mounting and unmounting the CD-ROM drive.

Document Conventions

This guide uses basic conventions to represent text and table information.

Command descriptions use the following conventions:

•Commands and keywords are in boldface font.

•Arguments for which you supply values are in italic font.

•Elements in square brackets ([ ]) are optional.

•Alternate but required keywords are grouped in braces ({ }) and separated by a vertical bar (|).

Examples use the following conventions:

•Terminal sessions and information that the system displays are printed in screen font.

•Information that you enter is in boldface screen font. Variables for which you enter actual data are printed in italic screen font.

•Nonprinting characters, such as passwords, are shown in angle brackets (< >).

•Information that the system displays is in screen font, with default responses in square brackets ([ ]).

This publication also uses the following conventions:

•Menu items and button names are in boldface font.

•Directories and filenames are in italic font.

•If items such as buttons or menu options are grayed out on application windows, it means that the items are not available either because you do not have the correct permissions or because the item is not applicable at this time.

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Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in the manual.

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Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

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Tip Means the following are useful tips.

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Related Documentation

Additional information can be found in the following publications of the SGM documentation set:

•Cisco Signaling Gateway Manager User Guide

•Cisco Signaling Gateway Manager Release Note

•Cisco Signaling Gateway Manager Online Help System

Information about Cisco IOS software-related functions can be found in the following publication:

•Cisco Management Information Base (MIB) User Quick Reference

Information about Cisco IP Transfer Point (ITP) software, including procedures for configuring ITP nodes, signaling points, linksets, and links, can be found in the following publication:

•IP Transfer Point (ITP) feature module for Cisco IOS software release 12.2(4)MB4 or later.

Information about the Cisco ITPs can be found in the documentation that shipped with the ITP.

Frequently Asked Questions

You can find answers to frequently asked questions about SGM in the SGM online help or in the Cisco Signaling Gateway Manager User Guide.

Online Help

SGM includes a browser-based online help system that provides overviews, related information, procedures, and glossary terms for SGM. You can select underlined text to access additional help topics that provide related information.

When you access online help for SGM the first time there might be a slight pause while your client browser loads the online help.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html