Cisco Crosswork Planning 7.2.x Collection Setup and Administration

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Cisco Crosswork Planning 7.2.x Collection Setup and Administration

Register Cisco Crosswork Planning via token

Updated: August 14, 2026

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Describes how to register Cisco Crosswork Planning with CSSM using a registration token.

To enable the licensed features, you must register the Cisco Crosswork Planning application with CSSM using a registration token. Once registered, an Identity Certificate is saved securely in your Smart Account and used for all ongoing communications. The certificate is valid for one year and is renewed automatically after six months to ensure continuous operation.

Before you begin

  • Confirm that you have a Smart Account. If not, go to Smart Account Request and follow the instructions to create one.

  • Ensure you have a valid product instance registration token. For guidance on generating the token, see the support resources in Cisco Software Central.

Procedure

  1. From the main menu, choose Licensing.

    The registration status and license authorization status display as Unregistered and Evaluation mode, respectively.

    Figure 1. Smart software licensing unregistered example
    Smart software licensing - Unregistered

  2. In the Smart Software Licensing area at the top, click Register.

    The Smart Software Licensing Product Registration page opens.

    Figure 2. Smart software licensing product registration page
    Smart Software Licensing registration page

  3. In the Product instance registration token field, enter the registration token generated from your Smart Account. Ensure the token ID is accurate and within its validity period.

  4. (Optional) If you are re-registering the application, check the Re-register this product registration if it is already registered check box.

  5. Click Register.

    Note

    • The request takes at least 20 seconds to succeed. If you do not receive a correct response from the backend within 20 seconds, the UI continues to check every 10 seconds for up to 5 minutes. If you do not receive any response after 5 minutes, a generic error message appears.

    • If you see a registration error (such as "Communication send error" or "Invalid response from licensing cloud"), wait for some time and then retry the registration. If the error persists after multiple attempts, contact the Cisco Customer Experience team.

    • In some cases, after successful registration, you may need to refresh the page manually to see the updated status.

    After the registration is successful, a "Product Registration completed successfully" message appears.

Cisco Crosswork Planning is now registered with CSSM using a registration token. The registration and license authorization statuses are change to Registered and Authorized, respectively.

Manually perform licensing actions

This topic describes how to manually renew, register, or de-register licenses in Cisco Crosswork Planning.

By default, Cisco Crosswork Planning automatically handles registration and authorization renewals. However, if communication between the application and the Cisco server fails, manually initiate specific licensing actions using the Actions drop-down menu.

Before you begin

Ensure the Cisco Crosswork Planning application is in Registered mode.

Procedure

  1. From the main menu, choose Licensing.

    The Smart License page appears.

  2. Click the Actions drop-down button.

  3. Select one of these options as required.

    1. Renew Authorization: manually renews authorization if automatic renewal fails after 30 days.
    2. Renew Registration: manually renews registration if automatic renewal fails after six months.
    3. Re-register: re-registers the application, for example, if registration token has expired.
    4. De-register: de-registers the application, for example, when you need to change the transport settings.
      Note

      After you de-register the application, it enters the Evaluation mode if evaluation period is available. Otherwise, it enters the Evaluation Expired mode. For more information, see License authorization statuses.

The selected manual licensing action completes, and the application’s license status is updated accordingly.