The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes the current design and the problems with Visual Voicemail (when the phone is subscribed with Voicemail and Visual Voicemail) and offers a solution.
The application remains in the memory of the phone when you press the Exit softkey in Visual Voicemail. Therefore, when you press the Messages button, the phone displays the Visual Voicemail quickly. You can see the Visual Voicemail icon on the top left side of the screen.
See Additional User Information section in the Installation and Configuration Guide for Visual Voicemail
Complete these steps to reproduce the issue when the phone is subscribed with Voicemail and Visual Voicemail:
This particular issue is also seen when you log in to Visual Voicemail Service and use the Exit softkey.
This issue is seen on Skinny Call Control Protocol (SCCP) phones. Ideally the Exit softkey should teminate the application. The Visual Voicemail service will be terminated if the Messages button is used instead of the Exit SoftKey and both the options are presented when the Messages button is pressed again.
In the case of 99xx series phones, it shows both options even when the Exit softkey is used.
Complete these steps in order to resolve this issue: