This document describes the procedure to configure the common pin set up for Cisco Unified Communication Manager (CUCM) and Cisco Unity Connection (UCXN) in version 11.5.
Cisco recommends that you know how to create users and associate devices to the users.
Before you start configure the common pin you need to integrate the CUCM to UCXN.
The information in this document is based on these software and hardware versions
Cisco CallManager 11.5
Cisco Unity 11.5
Note: The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
The user needs to access UC application such as Meet Me conference, Extension Mobility, and Voicemail when use same PIN, so you don’t have to manage multiple PIN credentials. The user would like the ability to set/change a (common) PIN on the self-care portal.
The administrator needs the ability to specify when a common PIN between CUCM/Unity must be used, in order to choose when the PINs are different or synchronized. The administrator wants the ability to enable the common PIN for all users assigned to the specific Unity.
In CUCM version 11.5 there is a new check box Enable End User Pin Synchronization under Application Server page when we select Application Server Type as Cisco Unity Connection.
Provision to enable end user pin synchronization between CUCM and UCXN through Application Server page from CUCM Administration UI
If pin synchronization is enabled and when a user updates the pin from CUCM, BAT (Buk Administration Tool), AXL (Administrativve Extensible Markup Language), UDS (User Data Service) or Self Care Portal the pin must synchronized with UCXN
Pin must syncronized between CUCM and UCXN and vice versa when Pin synchronization is enabled in both Applications
By default, Pin synchronization should be disabled when you try to create a new Unity Connection record or when you do an upgrade and try to load any current unity connection record.
Create an end user on CUCM and associate that with a device
Import that User to Unity
Navigate to OS Administration in CUCM
Download the Tomcat certificate
Upload this as tomcat trust in Unity
Now Download the Tomcat certificate from Unity and upload this as tomcat trust in CUCM
Create an application user in CUCM with credential of Unity
Assign this user the role of AXL
Assign AXL role to the CUCM app user as well
Now navigate to Cisco Unity Connection and check the Enable End User Pin Synchronization
From the CUCM navigate to System>Application server>Add the new application server as Csico Unity Connection (if not already added)
Check the check box Enable End User Pin Synchronization
Click on Save
The message Pin Synchronization successful is received.
Error message “Pin synchronization is not enabled due to Certificate not verified.”
Check certificates are uploaded properly.
Check the Unity Connection is reachable and we are able to successfully log in.
Error message ”Pin synchronization is not enabled due to HttpsURLConnection response code: 401 : Unauthorized"
Ensure that you have checked the Enable End User Pin Synchronization on
Ensure that you have assigned the AXL role to App users.