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Cisco Hosted Collaboration Solution (HCS)

Cisco Hosted Collaboration Solution

Flexible, agile cloud collaboration

Cisco Hosted Collaboration Solution (HCS) provides industry-leading cloud collaboration services from Cisco-powered partners. With HCS, you can deploy unified communications in a way that makes sense for your business.

Comprehensive collaboration as-a-service

Corporate telephony

Corporate telephony

Deploy a cloud-hosted PBX for full-featured, enterprise-grade IP telephony for any size organization.

Unified Communications

Unified Communications

Enjoy voice and video calling, mobility, unified messaging, presence, and chat on any device.

Conferencing

Conferencing

Engage co-workers, customers, and partners. Experience better meetings with high-definition video and screen sharing.

Contact Center

Contact Center

Create differentiated customer experiences with omnichannel customer care.

Benefits

Increase agility

Empower your teams to reach new levels of productivity and innovation.

Free your IT resources

Focus on strategic priorities instead of provisioning. Deploy the latest collaboration applications in a flexible way.

Scale more effectively

Speed time to value by scaling quickly. Add or remove users and applications with ease.

Pay your way

Shift from CapEx to OpEx with a monthly subscription. Realize predictable cost and service levels.

Case studies

Global retailer unifies customer care

Superior service and experiences

“By connecting more effectively with customers, we can build loyalty and enduring relationships.”
- Wes Powell, Vice President, Customer Service, Talbots

Find the solution that fits your needs

On-premises services from the cloud

Public cloud

Deploy Cisco collaboration for any sized organization from Cisco Powered partners.

HCS Large Enterprise

Private, managed cloud

Get cloud benefits while retaining control and ownership of collaboration services.

HCS for Government

HCS for Government

Cut your agency’s costs and speed the adoption of cloud technologies with this FedRAMP-authorized solution.

What's inside Hosted Collaboration Solution

Cisco Unified Communications Manager

Cisco Unified Communications Manager

Simplify with IP-based voice, video, and messaging delivered as a service. Gain centralized call control and session management, extension mobility, and unified directories.

Cisco Unity Connection

Cisco Unity Connection

Deliver voicemail and unified messaging. Access messages the way you prefer, from an IP phone, mobile phone, or desktop client.

Cisco Jabber

Cisco Jabber

Embrace mobility and improve collaboration. Find the right people, begin an instant-messaging chat, make a call, or share your screen with a single click.

Cisco Spark

Cisco Spark

Add the messaging and meeting capabilities of Cisco Spark to your HCS deployment for an integrated user experience.

Cisco WebEx

Cisco WebEx

Meet anywhere, anytime, on any mobile device or video system. WebEx’s integrated audio, video, and content sharing help you make decisions faster.

Cisco HCS for Contact Center

Cisco HCS for Contact Center

Deliver superior multichannel customer service. Solutions include intelligent contact routing, next-generation agent and supervisor desktops, and outbound call campaigns.

Improve your results with our services

Meet

Our conferencing services establish a seamless user experience with high-quality, scalable web and video capabilities.

Call and message

We help you manage voice, video, and mobility to provide reliable communications for your team wherever they work.

Customer care

Improve customer loyalty and customer service with integrated contact center solutions and Cisco services.

Hosted collaboration solution resources for partners

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