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Cisco Hosted Collaboration Solution

Flexible, agile cloud collaboration

Cisco Hosted Collaboration Solution (HCS) provides industry-leading cloud collaboration services from Cisco-powered partners. If you have an on-premises Cisco Unified Communications Manager (CUCM) based collaboration solution or aging premises communications equipment, HCS provides a clear migration path to cloud-based collaboration.

Comprehensive collaboration as-a-service

Deploy a cloud-hosted PBX for full-featured, enterprise-grade IP telephony for any size organization.

Enjoy voice and video calling, mobility, unified messaging, presence, and chat on any device.

Engage co-workers, customers, and partners. Experience better meetings with high-definition video and screen sharing.

Create differentiated customer experiences with omnichannel customer care.

Benefits

Increase agility

Empower your teams to reach new levels of productivity and innovation.

Free your IT resources

Focus on strategic priorities instead of provisioning. Deploy the latest collaboration applications in a flexible way.

Scale more effectively

Speed time to value by scaling quickly. Add or remove users and applications with ease.

Pay your way

Shift from CapEx to OpEx with a monthly subscription. Realize predictable cost and service levels.

The value of the right partner

"Our tremendous success couldn't have been possible without the right partner. If your solution vendor truly understands your pain points, goals, and customers' struggles, they demonstrate that they're dedicated to learning your business. That was a critical factor in deciding to work with Cisco."

Tariq Alinur, VP, Cloud Contact Center, Cable & Wireless

Find the solution that fits your needs

Partner hosted

Deploy Cisco collaboration for any sized organization from Cisco Powered partners.

Partner-managed cloud

Get cloud benefits while retaining control and ownership of collaboration services.

UCM Cloud for Government

A FedRAMP-authorized solution designed to speed adoption of cloud technologies for U.S. based public sector customers.

What's inside Hosted Collaboration Solution

Simplify with IP-based voice, video, and messaging delivered as a service. Gain centralized call control and session management, extension mobility, and unified directories.

Deliver voicemail and unified messaging. Access messages the way you prefer, from an IP phone, mobile phone, or desktop client.

Embrace mobility and improve collaboration. Find the right people, begin an instant-messaging chat, make a call, or share your screen with a single click.

Add the messaging and meeting capabilities of Cisco Webex Teams to your HCS deployment for an integrated user experience.

Meet anywhere, anytime, on any mobile device or video system. Webex’s integrated audio, video, and content sharing help you make decisions faster.

Deliver superior multichannel customer service. Solutions include intelligent contact routing, next-generation agent and supervisor desktops, and outbound call campaigns.

Improve your results with our services

Meet

Our conferencing services establish a seamless user experience with high-quality, scalable web and video capabilities.

Call and message

We help you manage voice, video, and mobility to provide reliable communications for your team wherever they work.

Customer care

Improve customer loyalty and customer service with integrated contact center solutions and Cisco services.

Hosted collaboration solution resources for partners

Are you a Cisco partner? Log in to see additional resources.

Looking for a solution from a Cisco partner? Connect with our partner ecosystem.