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Cisco Hosted Collaboration Solution for Contact Center

Operate your contact center in the cloud

Run your contact center in the cloud with Cisco Hosted Collaboration Solution for Contact Center available through Cisco partners. With rapid provisioning, flexible scalability, and lower support costs, you benefit from improved operations and more satisfied customers.

Features and capabilities

Small and large contact centers ranging from 10 to 24,000 agents

Cisco Finesse modern agent and supervisor desktop

Multichannel, outbound call campaigns and at-home agents

Cisco Precision Routing Intelligent contact routing

Cisco Unified Intelligent Center Web 2.0-based reporting

Cisco Collaboration Flex Plan for Contact Center

Buy a mix of cloud, on-premises, and hosted contact center in a user-based subscription, pay-as-you-grow consumption model.

Resources