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Case Study: Optus Business Centre

Exceptional communications from the cloud

Optus Business Centre prides itself on providing exceptional professional communications services to its extensive small- and medium-size enterprise customers located across Australia. Learn how the organization's Cisco BroadCloud-hosted calling solution is at the center of its customer service success.

Summary

Goals

  • Future-proof business growth with scalable, reliable communications capabilities
  • Provide collaboration tools that boost employee productivity
  • Create business differentiation with superior customer service experience

Solutions

Outcomes

  • Fully scalable, reliable communications platform that grows with the business
  • Increased employee productivity with cloud-delivered collaboration capabilities
  • Increased customer satisfaction and loyalty through richer contact experiences

Collaboration delivered from the cloud

"We've now got a collaboration suite. We can do conferencing with our regional offices. But that's just one part of a whole solution that ties it all together."

Yasemin Malyniak, Director, Optus Business Centre Perth

Who is Optus Business Centre?

Industry: Professional Services
Location: Perth, Australia
Size: 5,000
Website: https://www.optus.com.au/business/business-centre/perth