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Case Study: AIG and Cable & Wireless Panama

The Government Innovation Authority (AIG) engaged the service provider Cable & Wireless Panama and Cisco BroadWorks UCaaS to solve rising voice communications challenges across multiple agencies. Read how this partnership has enabled higher levels of service for AIG's employees and citizens.

Summary

Challenges

  • Decentralized voice communication systems across multiple agencies.
  • Escalating operations and management costs.
  • Shortage of collaboration capabilities and tools.
  • Lack of mobility for employees.
  • Scarcity of interactions that satisfy citizens.

Solutions

Results

  • Produced greater productivity and services outcomes.
  • Delivered seamless UCaaS and collaboration.
  • Simplified communications with centralized operations and reduced costs.
  • Provided secure mobility for all employees using any device.
  • Improved citizen services with high-quality interactions and faster response times.

Cisco BroadWorks just makes sense

"We found that it's not only the platform, but it's also how a partner understands our strategy and works hand in hand with us to make sure we don't have to replicate the best practices that they already know about. That's where [Cisco] BroadSoft made all the sense in the world."

Julio Spiegel, CEO, Cable & Wireless Panama

Who is AIG?

Industry: Government
Location: Panama City, Panama
Size: Enterprise
Website: https://www.presidencia.gob.pa/