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Case Study: Citizens Bank

Transforming Collaboration at Citizens Bank with Webex

Citizens Bank offers personal and business banking, student loans, home equity products, credit cards, and more. Learn how Citizens Bank uses Webex to transform workplace collaboration and facilitate communication among its 20,000 employees.


Technology Goals

  • Create a new integrated collaboration experience
  • Enable employees to work flexibly
  • Reduce costs through integration and consolidation

Impressive Outcomes

  • Webex supports over 400,000 meetings a year – or over 75 million meeting minutes
  • User adoption scores and satisfaction scores increased by 25% last quarter

An Integrated Collaboration Experience

People don’t have to be necessarily taking notes on who’s joined a meeting, who said what, when, where … that can all be done for us in the background.

Erik Johnson, SVP, Head of Workplace Technology

Who is Citizens Bank?

Industry: Finance
Location: Providence, RI
Size: 20,000 employees
Website: www.citizensbank.com