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Case Study: Fundación Secretariado Gitano (FSG) and Telefónica Spain

Working together to improve lives in Spain

FSG is a unique organization that looks after the socio-economic well-being of Spain's citizens. Faced with replacing its outdated communication systems, FSG turned to leading service provider Telefónica Spain for help. Learn how the Cisco BroadWorks full-service, cloud-calling platform delivered above and beyond this customer's expectations.

Summary

Goals

  • Reduce escalating IT costs.
  • Replace PBX and mobile communications systems with one cloud-calling service.
  • Respond faster to citizens.
  • Enable employees to be more productive.

Solution

Results

  • Immediate cost savings of 80% compared to the previous communications system.
  • Simple, integrated full-service business communications solution.
  • Improved customer response times and interactions.
  • Increased employee satisfaction, productivity, and efficiency.

Antonio Arias, Senior Manager of Enterprise Communications Services, Telefónica Spain

"To handle the volume of new customers we have every day, we need to automate the installation process. It has to be efficient and fast, but at the same time flexible, because we need to answer our customer needs on the fly. Our Cisco BroadWorks service enables us to do this effectively."

Antonio Arias, Senior Manager of Enterprise Communications Services, Telefónica Spain

Who is Fundación Secretariado Gitano?

Industry: Socio-economic Services
Location: Madrid, Spain
Size: Midmarket
Website: https://www.gitanos.org/