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Case Study: Wipro

Wipro boosts customer experience with Webex

With 182,000 employees across six continents, communication is key to Wipro, a leading global IT consultant. See how Webex’s ease of connectivity, reliability, and portability has led to more impactful meetings and improved customer loyalty.

Overview

Technology goals

  • Connect people and make collaboration easy
  • Cross-platform support
  • Secure, scalable, and reliable service
  • Exceptional mobile experience

Solutions

Impressive outcomes

  • 7% user count growth on month-on-month rollout
  • Initial cost saving of 28% on conferencing spend per month
  • 37% growth of user base in first 15 months

An integrated collaboration experience

We are fairly hybrid in our work environment. Wipro selected Webex for its portable quality-- the user can schedule and start meetings ahead of time or on the spot and join from any device with no plug-ins. Webex has helped boost employee productivity and satisfaction.

Rohit Adlakha, CIO and Global Head, Wipro HOLMES™ and Automation Ecosystem

Who is Wipro Limited?

Industry: IT

Corporate Office:  Bengaluru, India

Size: 182,000 employees

Website: https://www.wipro.com