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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
Introduction
Why Sell Service?
Customer Satisfaction
Warranty vs. Service
What is a Cisco Warranty?
Cisco Warranty Programs
Warranty Scenarios
Value of Service
Review Questions
Summary
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 2: The Importance of Service

Why Sell Service?

Another important reason to sell service is that it provides YOU with predictable and renewable revenue streams.

For example, when a product sale is made, that is generally the only revenue you will receive from that customer for about 3-4 years until your customer decides to replace the product with something new.

It is a very different model when you sell a service contract. Installation is like a product sale, but technical services are generally renewable annually – allowing you to continue to make revenue from your customer each year.

When you think about it, by using a “product-only” sales model, you are missing out on a steady stream of potential revenue that you could continue to receive from your customers each year.

Additionally, after you have established a service contract with customers, they are much more likely to come to you for additional product purchases – rather than shop around for the best deal.

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