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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
Introduction
Why Sell Service?
Customer Satisfaction
Warranty vs. Service
What is a Cisco Warranty?
Cisco Warranty Programs
Warranty Scenarios
Value of Service
Review Questions
Summary
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 2: The Importance of Service

Why Sell Service?

Another important reason to sell service is that it provides a means to increase your profitability.

If you decide to sell a product with services, you can increase your overall revenue from sales, while increasing the profitability of your company.

IT industry trends show that the ratio of services versus hardware sales is increasing from 15% to over 40% with some vendors. Think of the increase in revenue that your company could experience if your sales team began to increase its amount of service contracts sold.

In today’s cost-conscious economy where the competition for new market share is tight, service can provide a means to significantly increase your bottom line.

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