This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Your Support Website: A Look Back and a Heads Up

As the seasonal rush intensifies, two items seem to reappear on all our year-end lists: Taking stock, and looking ahead.

Taking Stock – In 2011 we made web refinements to help you resolve issues in fewer clicks. Are they working? For example, have you used the:

  • Cisco.com Support Megamenu to jump directly to key destinations, like popular software downloads?
  • Main support page to find your product content, software and case tools?
  • Product support pages to go deeper by searching within the page and viewing pertinent forum discussions?
  • Bug Search Tool (beta) to search faster and see richer bug information?

Looking Ahead – In 2012 you'll see:

  • A simplified Software Download area with personalized features that include a view of your download history.
  • A new tool that streamlines how you open and manage cases online.
  • More enhancements to your support website – some subtle, some obvious.

We've got other concepts brewing too. For sneak peeks and quick visual tours, watch this space and check the main support page newsbox – "Your Support Site: Updates & Tips."

So, all the best for the new year. Our resolution is to make your site visits quicker and more responsive. In order to help us do our best, please tell us what you think.
Online Tool Updates Archive

Date

Title
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool