This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide

Stay current on Cisco products with this valuable tool, now available at no charge. To access the PDF and HTML versions, you must log in or register in the Document Center. If you require a printed version, you may place your order online at Cisco Marketplace.

For more information about the Cisco Product Quick Reference Guide, visit


My Cisco "Recent Service Requests" Module Now Available

Having difficulty finding your recent service requests? The new My Cisco "Recent Service Requests" module delivers fast, direct access to your 50 most recent requests, including those for which you are listed as a contact. You no longer have to query the TSRT manually. Just log in and track your recent service requests with new ease.

You can also:

  • View service request details by clicking the link for each entry.
  • Get a full listing of all your open service requests and those closed within the past six months from the See All page.
  • Personalize this module and the See All page by selecting which requests you prefer to expose or hide.

Visit the Cisco Support website and click on My Cisco at the top right of your screen.