This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Beta Programs Offered Exclusively Through Cisco Collaboration User Group

A Beta Program has been added to the exclusive benefits offered to Cisco Collaboration User Group (CCUG) members. The Cisco Unity Connection 8.5 Beta is open to user group members through October 22, 2010. Beta testing for a new mobile client is scheduled to start in November 2010. These beta programs are available only through the Cisco Collaboration User Group. Participating in a Beta enables you to be among the first to access new products or the latest version of a released product, and to collaborate directly with product developers, testers, program managers, and other Beta participants.

Membership in the Cisco Collaboration User Group is free. Multiple people from the same company may join. Connect with Cisco experts and over 1,800 of your peers to interact with experts, expand your peer network, and access exclusive programs and tools, such as Beta programs, monthly NDA and technical briefings, a Feature Request Tool, advisory Special Interest Groups, and more.

Learn more and join today.

Improved Cisco IOS System Message Guide Now Online

The all-releases "Cisco IOS System Message Guide" is an online publication that now provides information about system messages for all Cisco IOS Software Releases, including 15M/T, 15S, 12.4 family, and 12 S family, as well as for Cisco IOS XE 3SG.

Updated for each major Cisco software release, this online publication is organized by message category to direct you quickly to messages for your products. Each message contains a description and recommended action to help you reach a timely resolution.

View the latest release of "Cisco IOS System Message Guide" online.

NEW Follow the NetPro Application on Twitter

This new application allows Twitter users to "follow" pre-selected CSC NetPros' posts in CSC in real time via Twitter. No app installs are required. All you have to do is to select the CSC NetPro you want to follow and "Tweet" your request to us.

You will receive a Twitter direct message at frequent intervals with a link to the NetPro's posts.

cisco_support is the name of a Twitter account through which you can access Cisco Support Community but first you'll need to follow cisco_support.

Learn more.

Cisco Support Community Browser Toolbar

The Cisco Support Community Browser Toolbar is a toolbar for Firefox (Windows and Mac) and Internet Explorer (Windows only) that will allow you to search for content on the Cisco Support Community as well as on

Learn more.

Recent Updates to the CNS Alert Tool

The Cisco Notification Service (CNS) Alert Tool allows you to create customized flexible notification alerts to be sent to you via email or by RSS feed, on critical product support subjects. It also offers you the ability to set up one or more profiles that will enable you to receive notifications on the Topic-Subtopic you choose, and allows you to group Cisco information into common notifications.

Based on your feedback, recent updates to this tool include:

  • Clone an existing profile Allows you to copy a profile you created, make a small adjustment, and save it as a different profile.
  • Renew All Notifications feature Allows you to renew all notifications, versus renewing each individually.
  • Larger product description field Displays entire product description without cutting off the text.
  • Ability to see product sub-category, changes, and duration within the RSS Feed Avoids confusion by displaying more in-depth information on each product.

Visit the CNS Alert Tool today to begin taking advantage of this new functionality.

Note: This feature is available to registered users only.


Online Tool Updates Archive



SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool