This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Your Support Website: Wanted - Your Wisdom

We could use more of something you've already given us: Advice. Here's why.

This year we started reinventing your Cisco Support Website from the inside out – relying heavily on advice that you gave us through online feedback, advisory groups, and myriad prototype and beta reviews.

That's a big part of how we redesigned the main support page, and how we're redesigning the Bug Search Tool [in beta]. We're also using your guidance to simplify the Software Download area, and to streamline tools for opening and managing your support cases.

How important is your input? We've made it a central force in our enhancements, and it's making industry experts take notice. siteIQ web analysts recently evaluated the support websites of 23 leading tech companies. Their verdict?

"'s support site took first place usability honors – a testament to all the hard work we've seen on the site this year."

To keep us on track, we're looking for more of your wisdom. How are we doing with the refreshed support page? With the Bug Search Tool? What else would help you resolve technical issues faster? Would you like sneak peeks at concepts that are still "in the works"?

Getting singled out for "best-in-class innovations" among industry peers is good. Joining forces with you to engineer change that works is even better.

So please keep counseling us — we're waiting for you to tell us what you think.

Online Tool Updates Archive



OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool