Technical Services Newsletter

Online Tool Updates

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.


Recent Technology Terminology Updates to Cisco TSRT

Recent terminology updates were made in the Technology area of the TAC Service Request Tool (TSRT).

The technologies impacted are:

  • Application-Oriented Networking -- In order to align with Cisco's product placement, the Application-Oriented Networking Technology moved under Application Networking Services, as a sub-technology titled "AON (Application-Oriented Networking)."
  • Traffic Optimization -- The "Traffic Optimization" Technology value now appears as "Service Control and APA." This update will ensure consistency with the terminology used to categorize the suite of products on Cisco.com and to decrease confusion with QoS Technologies.

Try the TAC Service Request Tool today.