Online Tool Updates

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.


Your Support Website: What You're Saying About Our New Design

We are taking stock of your reactions to the redesigned Cisco Support Website, especially as we weigh our next moves to simplify your most common and urgent online tasks. So if you have feedback to share, we want to hear it.

Here are some comments we have already heard from customers, partners, and industry web analysts:

  • "The new support page is much easier to navigate and easier on the eyes."
  • "Fantastic! I love what you've 'done with the place'…"
  • "No flash, all task…"

How similar is your experience?

  • What do you think of the Product Support tab - does it help you jump straight to technical content?
  • How do you use the Downloads tab - does it help you get directly to the software you need?
  • How much of an improvement is the new Contacts/Support Cases tab when you need direct assistance?

Your input was instrumental in this redesign, and we continue to rely on your thoughts as we gauge our success and plan our next steps. So, if you haven't visited the Cisco Support Website home page lately, give it a try and tell us what you think.

Cisco Support Community, Now in Spanish

The Cisco Support Community (CSC) is an interactive website where you can have discussions about Cisco networking products and technologies with experts and networking professionals around the world. We now offer the community in Spanish!

In August 2011, we are opening the Spanish community to all users. Take this fresh opportunity to log in, collaborate, and participate with colleagues from all across Latin America, Spain, and other countries. Be sure to invite your customers and partners to join the site, too.

Find out more, or visit the community now.

What Do You REALLY Want to Ask a Cisco TAC Engineer?

Send us your question and a Cisco TAC Engineer will answer it in our new Expert to Expert section. It doesn't even have to be a technical question...

Do you want to know the most common TAC case opened? Or the most unusual? Or the most ridiculous? What really happens AFTER your TAC case is opened?

Send us a good question and we'll give you a good answer (and send you some free stuff too).

Now Available: The Cisco Technical Support iPad® App

Get connected today. Cisco's first iPad app for technical support, unique in the industry, enables real-time interactions with Cisco Support Community, our one-stop destination for support forums, blogs, and technical expertise.

Find solutions to your troubleshooting needs anywhere, anytime! Download the Cisco Technical Support iPad and iPhone app today by searching for Cisco Technical Support on iTunes.

NEW – Portuguese and Russian Cisco Support Community Pilots

We are very excited to announce the launch of two new Cisco Support Community pilots: Portuguese and Russian!

The Portuguese and Russian communities are interactive websites where you can have discussions on Cisco networking products and technologies with subject matter experts and networking professionals. The communities are platforms where Portuguese and Russian speaking users around the world can share their technical knowledge and interact with one another asking questions on various topics related to networks and technology. During this initial stage, we have launched pilot sites that will be available only to a selected number of users.

Be one of the first to join and participate! The first 20 people that register will be eligible to participate in a raffle for a prize.

Register here for the Portuguese pilot. Register here for the Russian pilot.

Online Tool Updates Archive

Date

Title

JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool