This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Cisco Support Website: We're Listening, and Changing

Did you notice changes to the Cisco Support Website? If not, you may feel their impact on your next visit.

You and other users drove this message home: "Simplify our online experience, make it more productive, and save us time and clicks."

In response, we renamed home page labels to better reflect how you might express them, spotlighted content most in demand, reduced interface clutter, and rearranged links to pave a faster track to popular resources.

We also added:

  • More than 1000 synonyms to our product finder to increase likely matches
  • Search intelligence to help you avoid irritating "no results" pages
  • More useful suggestions when you do land on such pages
  • Fixes to the most troublesome broken links you helped identify
  • More precise links to relevant forum discussions on product support pages

You rightfully asked for a faster, smoother online ride – not an expedition. You should experience the difference in speed on the support website and across much of, re-engineered to shorten your page load times.

This summer we release fresh changes to further streamline the home page and enhance other site areas in ways you should notice.

We do not expect comments about a faster site or links that work as expected. But we want you to know that we are listening. Please take a closer look at the Cisco Support Website, and tell us what else we can do to make it "your technical support edge."

Online Tool Updates Archive



MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool