This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

Use IdeaStream to Help Us Improve Your Online Support

What would you recommend we do to make your Cisco online support experience more responsive? Please share your best ideas now in IdeaStream (Beta).

We're looking for your insight and creative input to shape the next generation of online support!

Cisco Collaboration User Group Offers Beta Program, Pilot Program, and Launch Briefings

Learn about the new programs available to Cisco Collaboration User Group members. Membership in this Cisco-sponsored virtual user group is free. Connect with Cisco experts and over 2,100 of your peers to interact and expand your peer network. Access exclusive programs and tools, such as Beta programs, monthly NDA technical briefings, a Feature Request Tool, advisory Special Interest Groups, and more. Join to participate in the following programs:

  • Cisco Mobile for Android Beta Now Open for Registration and Software Download
    Be one of the first to turn your Android phone into a wireless IP phone and collaborate directly with product developers, testers, program managers, and other Beta participants. The Beta will run until February 2010.
  • Cisco Unity Connection 8.5 Beta Extended to December 2010
    The Cisco Unity Connection 8.5 Beta has been extended through December 16, 2010. The Cisco development team has extended the Beta period in order to incorporate functionality requested by Beta participants. This is just one example of the impact Cisco Collaboration User Group members have.
  • Pilot: Technology Adoption Program - Tool for Creating Deployment Assets
    This free tool is designed to help you drive adoption and utilization of Cisco applications that have been deployed in your environment. This simple and intuitive tool enables you to create assets that can help with awareness, education, and training of your user community. The pilot for the first module, for Cisco TelePresence deployments, began this month. The second module, for Unified Communications deployments, is currently targeted for 1QCY11.
  • Collaboration Launch Briefing Series
    This Collaboration User Group exclusive briefing series covers the new and enhanced collaboration products that launch November 2010 and Spring 2011. Post-launch briefings will be held bi-weekly beginning November 19th. Pre-launch NDA briefings were held weekly from October 1 through November 12. Replays are available to all user group members.

Learn more and join..

New Business Video White Paper Series

Harnessing Business Video for Business Transformation, a new white paper series from Cisco Services, is now available. Intended for IT personnel, it provides practical approaches to solving business and technical problems with video applications. The first of the four-part series, "Business Video: First Uncover Its Value and Assess Network Readiness," and the second, "Business Video Planning: Consider the User Experience and Operational Efficiency," are now available for download.

Read the papers today.

Online Tool Updates Archive



OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool