Technical Services Newsletter

Online Tool Updates

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.


Recent Updates to TSRT and SVO Status and Submit Tools

Recent updates were made to the Cisco TAC Service Request Tool (TSRT) and the Service Order (SVO) Status and Submit Tools. These minor changes are designed to help streamline their respective processes.

The updates include:

  • TSRT -- A recent modification was made to ensure that the correct query is generated, thus avoiding duplicate sites in the result set. Consequently, you will observe unique site addresses when selecting a contract different than the product/contract combination initially selected.
  • SVO Status -- A detailed option was added to the Audit Trail functionality. This option shows all audit history plus hold, apply, and release information. Audit history details were incorporated to show that an order has been auto-dispatched.
  • SVO Submit -- A message for Premium Next Business Day (NBD) orders is displayed when you try to schedule delivery time earlier than NBD. Further, a specific shipping method is supplied when you request a ship date for a specified order.

These updates are intended to help enhance your experience while working with the TSRT and SVO Submit Tool.

For additional details on these updates, download this overview.

Visit the Cisco TAC Service Request Tool and Cisco SVO Submit Tool today. Note: These tools are available only to registered customers with a valid service contract.

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Online Tool Updates Archive

Date

Title

JUL-2007 Updates to Cisco Command Lookup Tool