The DBWorker process is used to communicate with the Microsoft SQL Server database that Cisco Intelligent Contact Management (ICM) uses. The DBWorker process is responsible for login and data retrieval from that database. For information on setting up external database for DBWorker, refer to How to Set Up an External Database to be Accessed by DBWorker.
This document explains how to troubleshoot the issue of DBWorker process not communicating with the Microsoft SQL Server 2005 database.
Cisco recommends that you have knowledge of these topics:
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
DBWorker process is not authenticating with the external Microsoft SQL Server 2005 database.
SQL 2005 (Service Pack 2) is not tested with ICM/IPCC versions other than 7.5 and later. All ICM versions prior to 7.5 must use a SQL 2000 (Service Pack 4) database when they utilize the dblookup commands.