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Cisco Unified Contact Center Enterprise

End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 8.0 and 8.5

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EOL8850 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 8.0 and 8.5. The last day to order the affected product(s) is April 17, 2013. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 8.0 and 8.5

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

October 17, 2012

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

April 17, 2013

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

July 16, 2013

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

April 17, 2014

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

April 17, 2014

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

July 14, 2015

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

April 30, 2016

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Note: Please review the Cisco Unified Contact Center Enterprise Maintenance Release Support Matrix at http://docwiki.cisco.com/wiki/Maintenance_Release_Support_Matrix for information on which specific maintenance releases are eligible for critical fixes.

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CC-SQL-2005-STD

OEM SQL 2005 Standard Edition

There is currently no replacement product available for this product.

-

-

CC-WIN2K3-STD-1COA

OEM Windows Server 2003 Std Ed 1 COA Kit, 0 CAL, non-VM and VM

There is currently no replacement product available for this product.

-

-

CC-WIN2K3-STD-2COA

OEM Windows Server 2003 Standard Edition 2 COA Kit, 0 CAL

There is currently no replacement product available for this product.

-

-

CCEH-CADKIT80-K9

Media Kit for Cisco Agent Desktop 8.0

CCEH-CADKIT90-K9

Media Kit for Cisco Agent Desktop 9.0

-

CCEH-CADKIT85-K9

Media Kit for Cisco Agent Desktop 8.5

CCEH-CADKIT90-K9

Media Kit for Cisco Agent Desktop 9.0

-

CCEH-CUIC8-7835

Media for bundled platform and CUIC software

There is currently no replacement product available for this product.

-

-

CCEH-CUIC8-7845

Media for bundled platform and CUIC software

There is currently no replacement product available for this product.

-

-

CCEH-CUIC8-PREM

License for Premium version of CUIC

CCEH-CUIC-PREM

Licnese for Cisco Unified Intelligence Center Premium

-

CCEH-CUIC8-PREM-U=

CUIC Premium - available with CUIS 7.5 upgrade via UCSS

CCEH-CUIC-PREM

Licnese for Cisco Unified Intelligence Center Premium

-

CCEH-CUIC8-STD

License for Standard version of CUIC, included with CCE/CCH

CCEH-CUIC-STD

License for Cisco Unified Intelligence Center Standard

-

CCEH-CUIC8-STD-U=

CUIC Standard - available with UCCE/ICM 8 upgrade via UCSS

CCEH-CUIC-STD

License for Cisco Unified Intelligence Center Standard

-

CCEH-CUIC8-TRIAL

License for trial version of CUIC

CCEH-CUIC-TRIAL

License for Cisco Unified Intelligence Center Trial (Temporar

-

CCEH-FINESSE85-K9

Cisco Finesse 8.5(x) Media for CCE

CCEH-FINESSE90-K9

Cisco Finesse 9.x Media for CCE

-

CCEH-MEDIA80-K9

Media Kit for Unified CC Enterprise and Hosted 8.0

CCEH-MEDIA90-K9

Media Kit for Unified CC Enterprise and Hosted 9.0

-

CCEH-MEDIA85-K9

Media Kit: Unified CC Enterprise/Hosted 8.5 (includes 8.0)

CCEH-MEDIA90-K9

Media Kit for Unified CC Enterprise and Hosted 9.0

-

CCEH-NPRPT8-CUIC

License for customer lab version of CUIC

CCEH-CUIC-LAB

License for Cisco Unified Intelligence Center Customer Lab

-

ICME-PG-13

ICM ENTERPRISE ROCKWELL SPECTRUM PG

There is currently no replacement product available for this product.

-

-

ICME-PG-ARS-I3

ICM ENTERPRISE INTERACTIVE INTELLIGENCE ARS PG

There is currently no replacement product available for this product.

-

-

ICMEH-MEDIA80-K9

Media Kit for Unified ICM Enterprise and Hosted 8.0

ICMEH-MEDIA90-K9

Media Kit for Unified ICM Enterprise and Hosted 9.0

-

ICMEH-MEDIA85-K9

Media Kit: Unified ICM Enterprise/Hosted 8.5 (includes 8.0)

ICMEH-MEDIA90-K9

Media Kit for Unified ICM Enterprise and Hosted 9.0

-

ICMH-ARIAVAYA

AVAYA ARI

There is currently no replacement product available for this product.

-

-

ICMH-PG-13

ICM HOSTED ROCKWELL SPECTRUM PG

There is currently no replacement product available for this product.

-

-

Product Migration Options

Customers are encouraged to migrate to version 9.0 of the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted editions. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 8.0 and 8.5 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Edition 9.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1844/, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.