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Cisco Unified Contact Center Enterprise

Field Notice: FN - 62536 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft September 2006 Security Updates


September 20, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products

CCS - 5.0, with the most up to date Service Release

CEM - 5.0, with the most up to date Service Release

CVP I - 3.0 and 3.1, with the most up to date Service Release

Cisco CTI and CTI OS - 6.0(0) and 7.0(0) with the most up to date Service release

Cisco Internet Service Node - 2.0(0) and 2.1(0)

ICM Enterprise - 6.0(0) and 7.0(0) with the most up to date Service release

ICM Hosted - 7.0(0) with the most up to date Service release

IPCC Enterprise - 6.0(0) and 7.0(0) with the most up to date Service release

IPCC Hosted - 7.0(0) with the most up to date Service release

Problem Description

On September 12, 2006, Microsoft released the following security updates:

MS06-054 - Critical

Vulnerability in Microsoft Publisher Could Allow Remote Code Execution (910729)

Affected Supported Software:

- None

MS06-053 - Moderate

Vulnerability in Indexing Service Could Allow Cross-Site Scripting (920685)

Affected Supported Software:

- Microsoft Windows 2000 Service Pack 4

- Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

- Microsoft Windows Server 2003 Service Pack 1

MS06-052 - Important

Vulnerability in Pragmatic General Multicast (PGM) Could Result in Remote Code Execution (919007)

Affected Supported Software:

- Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products. The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Impacting

MS06-053 - Vulnerability in Indexing Service Could Allow Cross-Site Scripting.

Note: The Security Best Practices Guide for versions ICM/IPCC versions 6.0 and 7.0 both state that the Indexing Service should be disabled. However, this bulletin is marked as Impacting to account for systems which may not have implemented these Security Guidelines and also to account for the client hosts running XP.

Deferred

None

Non-impacting

MS06-054 - Vulnerability in Microsoft Publisher Could Allow Remote Code Execution

MS06-052 - Vulnerability in Pragmatic General Multicast (PGM) Could Result in Remote Code Execution

Note: MS06-052 is marked as non-impacting even though XP SP1 and SP2 are affected because the MSMQ service on which this vulnerability exists is not installed by default.

Not Applicable

None

Proper care should be taken in deciding on which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide at the Cisco Unified Intelligent Contact Management Enterprise Technical References page.

Product

Version(s)

Tested (Y/I)*

Components Tested

ICM/IPCC

7.0(0) SR4

Y

All ICM/IPCC components tested on Windows Server 2003 SP1

CTIOS

7.0(0) SR4

Y

CTIOS components tested on Windows Server 2003 SP1; Agent Desktop on Windows XP SP2

CVP

3.1 SR2

Y

CVP components tested on Windows Server 2000 SP4 with Rollup 1

CEM & CCS

CEM 5.0 SR5, CCS 5.0 SR3, CMB 5.0 SR1, DCA 2.0(1) SR2

Y

CEM and CCS components tested on Windows Server 2000 SP4 with Rollup 1

* Testing Disposition

I - In Progress (indicating that testing is in progress and will be updated when complete)

Y - Yes (tested)

NA - Not Applicable (none of the security updates are being tested because of a Not Applicable or Deferred assessment)

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat referenced on the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of September 18, 2006.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin along with any workarounds for the problems found.

Deferred security updates will be folded in to regression testing of the listed products? next service release or major release whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

Revision History

Revision

Date

Comment

1.0

20-SEP-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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