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Cisco ICM 8.0 and Later
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Cisco ICM 7.x
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Cisco ICM 7.5
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Cisco ICM 7.2
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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) (PDF - 14 MB)
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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) (PDF - 12 MB)
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Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(x)
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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) (PDF - 14 MB)
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Cisco ICM 7.1
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Cisco ICM 7.0
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Cisco ICM 6.0
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Cisco ICM Release 6.0(0) Staging On Windows 2000 (PDF - 2 MB)
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Cisco ICM Windows 2000 Planning for Release 6.0(0) (PDF - 690 KB)
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Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook (PDF - 6 MB)
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Cisco Intelligent Contact Management Software Release 6.0(0) Bill of Materials
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Security Best Practices for Cisco Intelligent Contact Management Software Release 6.0(0) (PDF - 1 MB)
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Cisco ICM Release 6.0(0) Staging On Windows 2000 (PDF - 2 MB)
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Cisco ICM 5.0
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Cisco ICM Release 5.0 Staging on Windows 2000 (PDF - 2 MB)
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Cisco ICM Software Release 5.0 Database Schema Handbook (PDF - 5 MB)
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Cisco ICM Software Release 5.0 Security Guide (PDF - 2 MB)
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Cisco ICM Windows 2000 Planning for Release 5.0 - PDF (PDF - 440 KB)
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Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines (PDF - 200 KB)
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Cisco Intelligent Contact Management Software Release 5.0(0) Bill of Materials
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Security Best Practices for Cisco Intelligent Contact Management Software Release 5.0(0) (PDF - 950 KB)
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Cisco ICM Release 5.0 Staging on Windows 2000 (PDF - 2 MB)
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Compatibility Information
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Reference Information
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