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Cisco Unified Intelligent Contact Management Enterprise

End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0

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EOL2526 - Amended

Addendum Date

February 22, 2006

Effective Date

February 22, 2006

Original Bulletin announcement date

June 11, 2004

Original Bulletin information

2526

Cisco announces the end-of-sale and end-of life dates for the Cisco® Customer Contact Software Releases (see the bulleted list below and Tables 1-3, 5). The related end-of-sale and end-of-life events and product part numbers affected are provided in Tables 1-5. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until the Last Date of Support for the affected products. Affected products include:

• Cisco ICM Enterprise/ ICM Hosted / IPCC Enterprise-5.0 (Table 1)

• Cisco CTI Desktop (Geo DCS) All Releases (Table 2)

• Cisco CTI Driver for Siebel 6 and 7.0.X-All Releases (Table 2)

• Cisco CTI JavaClient All Releases (Table 2)

• Cisco CTI OS 4.7 (Table 2)

• Cisco Agent Desktop (Hosted and Enterprise only) (Table 2)

• Cisco E-Mail Manager Option 5.0 (Table 3)

• Cisco Web Collaboration Option 5.0 (Table 3)

• Cisco Media Blender, 5.0 (Table 3)

• Cisco Collaboration Server Dynamic Content Adapter (DCA) 2.01 (Table 3)

End of Sale, End of Software Maintenance, and Last Date of Support information for ICM 4.6.1 and earlier ICM releases has been previously announced. Please see http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/prod_eol_notices_list.html for more details about end of life schedules for these earlier ICM releases.

Table 1. Cisco ICM Enterprise, ICM Hosted, and IPCC Enterprise

End-of-Sale Product Part Number

End of Sale Date

End of Software Maintenance Release

End of New Service Attachment Date

End of Service Contract Renewal Date

Last Date of Support

ICM Enterprise/ ICM Hosted / IPCC Enterprise-5.0

May 31, 2005 (New system sales)

February 28, 2006

February 28, 2006

February 28, 2007

February 28, 2008

November 30, 2005

(As of this date users can no longer purchase any ICM software components for this version)

February 28, 2006

February 28, 2006

February 28, 2007

February 28, 2008

Table 2. Cisco CTI, Cisco CTI OS, and Cisco Agent Desktop

End-of-Sale Product Part Number

End of Sale Date

End of Software Maintenance Release

End of New Service Attachment Date

End of Service Contract Renewal Date

Last Date of Support

Cisco CTI Desktop (Geo DCS) All Pre-4.7 Releases including 4.6.X, 4.5.X, 4.1.X

November 30, 2004

November 30, 2005

November 30, 2005

November 30, 2006

November 30, 2007

Cisco CTI Desktop (Geo DCS) 4.7

November 30, 2005

November 30, 2006

November 30, 2006

November 30, 2007

November 30, 2008

Cisco CTI Driver for Siebel 6.X

July 31, 2004

January 31, 2005

July 31, 2005

July 31, 2006

July 31, 2007

Cisco CTI Driver for Siebel 7.0.X

February 28, 2005

August 31, 2005

February 28, 2006

February 28, 2007

February 28, 2008

Cisco CTI JavaClient All Releases

July 31, 2004

January 31, 2005

July 31, 2005

July 31, 2007

July 31, 2008

Cisco CTI-OS 4.7

September 30, 2005

March 31, 2006

October 31, 2006

October 31, 2007

October 31, 2008

Cisco Agent Desktop 4.6 (Hosted and Enterprise only)

October 31, 2004

February 28, 2006

February 28, 2006

February 28, 2007

February 28, 2008

Table 3. Cisco CTI, Cisco CTI OS, and Cisco Agent Desktop

End-of-Sale Product Part Number

End of Sale Date

End of Software Maintenance Release

End of New Service Attachment Date

End of Service Contract Renewal Date

Last Date of Support

Cisco E-Mail Manager 5.0.X

December 31, 2006

December 31, 2007

December 31, 2007

June 30, 2009

December 31, 2009

Cisco Web Collaboration 5.0.X

December 31, 2006

December 31, 2007

December 31, 2007

June 30, 2009

December 31, 2009

Cisco Media Blender 5.0

December 31, 2006

December 31, 2007

December 31, 2007

June 30, 2009

December 31, 2009

Dynamic Content Adapter 2.0.1

December 31, 2006

December 31, 2007

December 31, 2007

June 30, 2009

December 31, 2009

Table 4. End-of-Life Milestones and Definitions

Milestone

Definition

End-of-sale date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

End of software maintenance releases date

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

End of new service attachment date

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

End of service contract renewal date

The last date to extend or renew a service contract for the product. The extension or renewal period cannot extend beyond the last date of support.

Last date of support

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

Table 5. Product Part Numbers Affected by this Announcement *

End-of-Sale Product Part Number

Product Part Number Description

ICM-MEDIAKIT-500

ICM Server Media version 5.0.0

IPC-MEDIAKIT-50 

IPCC Media Kit For ICM 5.0 

IPC-MEDIAKIT-50= 

IPCC Media Kit For ICM 5.0 

NAM-ASVMED-500 

Advanced Services Software version 5.0 SP0 

NAM-HIPCC-MED-500 

NAM Hosted Multi-Tenant IPCC Software version 5.0.0 

NAM-NPSMED-500 

NAM Non-Production Suite software version 5.0.0 

NAM-SVRMED-500 

NAM Software version 5.0 SP0 

* Added this table on July 6, 2004

Product Migration Options

Cisco recommends that customers upgrade to the latest supported version of Cisco ICM software.
Before upgrading, customers should assess the requirements of the new release, which may require upgraded hardware (memory and CPU) and/or new versions of third-party software, including operating systems and databases.
Customers with current Software Application Support plus Upgrades/Partner Software Application Support plus Upgrades (SASU/PSAU) service contracts may order upgrade software media at: https://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl?pid=421&fid=861.
Additionally, Cisco Advanced Services offers a service to perform a pre-upgrade assessment as well as assistance with the Cisco ICM upgrade process. To contact the Cisco ICM Upgrades Group, send an e-mail message to icmupgrades@cisco.com.
For more information about Cisco products, please contact your Cisco account manager and/or Cisco Channel Partner.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/partner/products/prod_end_of_life.html.
To subscribe to receive EOL/EOS information please go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.