End-of-Sale and End-of-Life Announcement for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise

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Updated:November 26, 2019

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:November 26, 2019

Table of Contents

 

 

Overview

EOL13271 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise. The last day to order the affected product(s) is February 7, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.        End-of-Life Milestones and Dates for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

November 8, 2019

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

February 7, 2020

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 7, 2020

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

February 6, 2021

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

February 6, 2021

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

May 5, 2022

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

February 28, 2023

HW = Hardware                                             OS SW = Operating System Software       App. SW = Application Software

Product part numbers

Table 2.        Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

ICME-AGENTS-LC

ICM ENTERPRISE AGENT LICENSES

ICME-CTITOOLKIT-M

Migrate Existing CRM Connector to CTI Toolkit

ICME-NPSENT-CP

ICM Enterprise Non-Production Suite Channel Partner

ICME-NPSENT-DART=

ICM Enterprise Non-Production Suite DART

ICME-NPSENT-EC

ICM Enterprise Non-Production Suite End Customer

ICME-SIEBELCRM

ICME Siebel Connector Lic. for Regular ERI or ARI Agent

ICME-SIEBELCRM-M

Migrate Existing CTI Toolkit or CRM to Siebel CRM Conn.

Product migration options

There is no replacement available for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise at this time.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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