If you have Cisco equipment that you’d like to recycle, contact us for a pickup.
1. Use the product recycle pick-up form to request your end-of-life equipment pickup.
2. Mark “Yes” if a “Certificate of Recycling” is required.
3. Input contact and pickup details.
4. When completing your request form, you must be registered on Cisco.com and use the same email address you used when registering at Cisco.com--otherwise, a case will not be generated.
5. It is important to include the number of pallets/e-bins and estimated total weight, so Cisco can determine the truck size and labor for pickup.
6. If you have any special instructions regarding pickup, materials, who to contact, etc., fill out the “Special Instructions” section.
7. If you know the quantity and part information for your Cisco products, add new lines and input the requested information. If not, fill in the information you have, and we will do the rest.
8. Don’t forget to hit “Submit Pickup Request.”
Want to schedule a pickup quickly from your phone? Download our app (available on iPhones in select countries).
Find out answers to common questions about Cisco's Takeback and Reuse Program.
The Cisco Takeback and Reuse Program lets Cisco equipment owners return hardware that has reached end-of-use, at no cost. This includes equipment branded by companies acquired by Cisco.
Returned equipment is stored in a secure location and data is cleared from returned hard drives to protect data security.
We reuse and recycle 99.6% of what is returned to us, which helps our customers meet their sustainability goals and ensures responsible disposition of equipment.
All equipment returned to Cisco is decommissioned in an environmentally safe manner.
Our processes comply with all applicable regulations.
All Cisco products are accepted, and non-branded products are accepted with pre-approval.
We clear data from all returned hard drives.
On request, a Certificate of Recycling will be sent 90 days after initial pickup.
Cisco CEO Chuck Robbins signed the Capital Equipment Pledge, committing to provide 100% product return, pickup, and transport-- worldwide, at no cost.
Cisco Refresh is a cost-effective, sustainable way to leverage Cisco products. Products are fully remanufactured and certified. Critical upgrades are completed and all equipment is under standard warranty.