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The Cisco Takeback and Reuse Program

Simple. Secure. Sustainable.

Ready to get started?

Send IT Back for reuse

If your equipment is in working condition, schedule a pickup via our iOS and Android apps (available in select countries).

Customer Recycling Solutions

If you have Cisco equipment that you'd like to recycle, complete the webform below to submit your request.

Instructions for completing the webform

1. Use the product recycle pick-up form to request your end-of-life equipment pickup.  

2. Mark “Yes” if a “Certificate of Recycling” is required.

3. Input contact and pickup details.   

4. When completing your request form, you must be registered on Cisco.com and use the same email address you used when registering at Cisco.com--otherwise, a case will not be generated.  

5. It is important to include the number of pallets/e-bins and estimated total weight, so Cisco can determine the truck size and labor for pickup.  

6. If you have any special instructions regarding pickup, materials, who to contact, etc., fill out the “Special Instructions” section.  

7. If you know the quantity and part information for your Cisco products, add new lines and input the requested information. If not, fill in the information you have, and we will do the rest.

8. Don’t forget to hit “Submit Pickup Request.”

Frequently Asked Questions

Find out answers to common questions about Cisco's Takeback and Reuse Program.

Environmentally sound. Zero cost.

The Cisco Takeback and Reuse Program lets Cisco equipment owners return hardware that has reached end-of-use, at no cost. This includes equipment branded by companies acquired by Cisco.

Simple

Easy, convenient, free. To return your Cisco equipment: complete our streamlined webform, use our app (available on iPhones in select regions), or call 1-844-973-8876 to schedule an equipment pickup by Cisco.

Secure

Returned equipment is stored in a secure location and data is cleared from returned hard drives to protect data security.

Sustainable

We reuse and recycle 99.8% of what is returned to us, which helps our customers meet their sustainability goals and ensures responsible disposition of equipment.

Cisco Takeback and Reuse Program

All equipment returned to Cisco is decommissioned in an environmentally safe manner.

Our processes comply with all applicable regulations.

All Cisco products are accepted, and non-branded products are accepted with pre-approval.

We clear data from all returned hard drives.

On request, a Certificate of Recycling will be sent 90 days after initial pickup.

The Cisco Takeback and Reuse Program. Our commitment to the circular economy.

Cisco CEO Chuck Robbins signed the Capital Equipment Pledge, committing to provide 100% product return, pickup, and transport-- worldwide, at no cost.

Cisco Refresh

Cisco Refresh is a cost-effective, sustainable way to leverage Cisco products. Products are fully remanufactured and certified. Critical upgrades are completed and all equipment is under standard warranty.